The hotel was very nice and we enjoyed our stay. However, they ended up charging my husband's credit card (we paid with this upon arrival but is not linked to my hotels.com account) for a 3 night stay for which we did not book or ask for. There were two separate charges which were not small amounts. We ended up getting it resolved and refunded a few days later but I was really shocked that this type of mistake was made. They also tried to pin in on hotels.com, however it was entirely on their staff. I'm not sure we will return in concern that this will happen again.