Sports facility

Reviews of HYATT house Sterling/Dulles Airport-North

3 out of 5
HYATT house Sterling/Dulles Airport-North
45520 Dulles Plz, Sterling, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edinson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff made stay enjoyable
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Edinson, thank you for your kind words. At Hyatt House Sterling Dulles Airport North, we always strive to make our guests' stay enjoyable and it's wonderful to hear that our collegues contributed positively to your stay. We hope to welcome you back in the near future.

10/10 Excellent

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the modern look of the rooms with a real frig and kitchen.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Randy, thank you for choosing Hyatt House Sterling Dulles Airport North. We're thrilled to hear your appreciation for the modern aesthetics of the rooms and the handy kitchen amenities. Your satisfaction is our priority and we are delighted we could meet your expectations. We look forward to your next visit.

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
We appreciate the feedback, Jan.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Nabil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Nabil, we're delighted to hear you had a fantastic stay at the Hyatt House Sterling Dulles Airport North! Thank you for taking the time to share your thoughts and we're looking forward to your next visit.

10/10 Excellent

Jewel, Georgetown

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant check in service. Clean. Quiet. Smells good.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Jewel, thank you for reviewing your stay at Hyatt House Sterling Dulles Airport North. It's wonderful to hear your check-in experience was smooth and you appreciated the calm and neatness of our environment. We're also delighted you enjoyed the pleasing aroma. Please visit us again for another excellent experience.

10/10 Excellent

Shirlene

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really spacious and very clean.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Shirlene, it's great to hear that you were impressed with the cleanliness and spaciousness of your room at Hyatt House Sterling Dulles Airport North. We aim to provide an enjoyable stay for all our guests and your positive feedback serves as encouragement for us to strive for excellence. Thank you for choosing to stay with us. We hope to see you again soon.

6/10 Okay

Regan

It was very mediocre property. The service was very average and there’s absolutely nothing around it. I don’t think I’ll ever stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Regan, it's unfortunate to hear that your recent experience did not match your expectations. While our location is indeed somewhat secluded, it appeals to those looking for a more tranquil setting. We're sorry you felt the quality of service was merely average. Efforts are always underway to enhance our offerings and guest experiences. Please consider giving us another chance in the future, as we're confident we can provide a much more satisfying stay.

8/10 Good

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My initial review was that the breakfast provided was subpar. I believe it provided to the hotel management because the quality, quantity and selection improved significantly. The beds weren't very comfortable to us, but is a personal preference. Nearly all of the desk and cleaning staff was wonderful. The significant exception was one of the older, male desk clerk who didn't seem to like anyone.
Stayed 9 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Kristi, it's pleasing to know that your feedback helped improve our breakfast offerings at Hyatt House Sterling Dulles Airport North. We'd like to apologize for any discomfort with the beds and appreciate your understanding regarding personal preferences. It's delightful to read about your positive interactions with our team members, and we take note of your comment about a specific front desk colleague. We assure you of an ongoing commitment to improving guest services. Thank you for choosing to stay with us!

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not use this hotel! They lie to you! They offer a shuttle service that does not work. In my way to the hotel, I waited for more than an hour for the shuttle. In the way back, I had to get a taxi because the shuttle driver was not there. Importantly, I did ask in the night before, If the shuttle would be available and on time. I complained and the front desk person ignored me. Please use other hotel if you can; this hotel should be your last choice!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 5, 2024
Hello Belinda,Thank you for your candid feedback. The hotel has on all associated websites that guests will need to call the hotel directly for the airport shuttle to retrieve them from Dulles International Airport. I do apologize if you did not see that at the time of booking. As for the morning, the hotel had an associate that was not well and an another associate came in to cover their shift, but was late as it was last minute. Again we do apologize for any inconvenience that this may have caused you whilst travelling.

8/10 Good

Janice, Tampa

Liked: Cleanliness, staff & service
I go there periodically and am able to get away, for the most part, from the craziness of what our lives now are in crisis times. The staff are pleasant; the food is good; the accommodations are comfortable; and the time spent can be relaxing. Occasionally, I find a TV not working or a bulb blown out, but those things are quickly fixed when I ask for the maintenance people to fix what is wrong. I have even been given a good rate because I am a guest that they see periodically. In these times, good customer service is hard to come by, because other hotels are not willing to push to keep the standards high when this one is.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Janice, thank you for your kind words about the Hyatt House Sterling Dulles Airport North. We're pleased that our friendly team members, culinary offerings, and comfortable lodgings contribute to your seclusion from the stresses of today's world. We always aim to swiftly rectify any issues, like TV malfunctions or lighting problems, to ensure a restful and hassle-free stay. Your frequent visits are genuinely appreciated, and we're happy to offer preferable rates as a token of that appreciation. Our commitment to exceptional customer service remains steadfast, even in challenging times. We eagerly anticipate your next visit.

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness
I'm a bit disappointed in our stay. We've stayed here before. It's been about two years since our last stay here. The parking is no longer free which sucks. There's signs everywhere to make sure you scan the QR code. The receptionist was not very welcoming. She had a bit of an attitude and had an AirPod in her ear. We had to switch rooms when we arrived since it smelled very bad like chemical or gas. The room we switched to was better but later that night we found out the sink was clogged. We called the front desk for the onsite engineer and the engineer never came. I tried calling the front desk several times but they never answered. The breakfast was okay, it's been better in the past. Overall, the stay was not good as we expected. We booked this hotel because in the past, it was great and our stay felt like home. I'm not sure if there's been changes with the mangement but I will not be coming back here again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Chris, it's regrettable to hear your recent experience was not as satisfactory as previous stays. We apologize for any frustration you may have encountered with the new parking policy, QR code signs, and reception interaction. We take note of your concerns about your room and regret that the issue with the sink wasn't promptly addressed. While we're glad the room you switched to was better, it's clear we have some improvements to make. Also, it's disappointing that our breakfast did not meet your expectations this time. It's unfortunate to hear your overall experience fell short, as we aim to create a top-quality, home-like atmosphere for our guests. We will take your feedback to heart and use it to improve. We hope for an opportunity to restore your faith in us in the future.

4/10 Poor

Omar

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Omar, it's unfortunate to see your rating. We are particularly concerned when a guest leaves without sharing specific feedback. Understanding where improvements can be made is always our priority. We encourage you to directly contact us with any specific issues that led to this score. Your input is crucial in our efforts to provide superior experiences to our guests. We hope we have the opportunity to better serve you in a future stay.

8/10 Good

Thad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Thanks for the 4/5 rating, Thad!We're thrilled you enjoyed your time at Hyatt House Sterling Dulles Airport North so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Robbie L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the 4/5 rating, Robbie!We are excited to see that you had an enjoyable experience at Hyatt House Sterling Dulles Airport North. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thank you for the fantastic rating, Frank!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt House Sterling Dulles Airport North! We can't wait to see you again soon.

6/10 Okay

Harry

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Surely not a place I would associate with the Hyatt brand. The hotel was empty, the restaurant was technically 'open,' though it was darkened, no staff or food to be seen from 5-7. In the morning there were several people having breakfast (buffet style with standard fare of a Fairfield Inn), but all seemed to be workers in the area who have an arrangement with the hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Harry, we appreciate your feedback. It seems you've found our dining facility a little different than expected; we typically keep a tranquil atmosphere to ensure our guests' comfort. We hope you'll give us another chance to show you the top-notch services we are usually known for.

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
We'd love the opportunity to understand how we can offer a more satisfying stay. We appreciate each evaluation as it helps us continually improve. Thank you for sharing.

10/10 Excellent

Ethan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the wonderful rating, Ethan!It's fantastic you enjoyed your time at Hyatt House Sterling Dulles Airport North so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

shantece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Shantece, thanks so much for staying at the Hyatt House Sterling Dulles Airport North. We're thrilled you had a fantastic time here and appreciate you sharing your experience by leaving a rating. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the outstanding rating, Pamela!We're delighted your time at Hyatt House Sterling Dulles Airport North was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

royce

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to share your feedback, Royce.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 Poor

Verified traveler

Disliked: Cleanliness
An Unsatisfied Customer
The hotel has changed tremendously since the last time I stayed there before COVID. I was a regular and I'm not a Virginia resident, that should explain how much I Loved this location. But, it must be under new management. For starters everything has a QR Code?? There is not a personal touch anywhere?? The room are extremely small and refrigerator size is a joke?? I remember the rooms being much bigger with a Full size fridge, Sink, and Cook-top. We made our own dinner we stayed at this location in the past. When you enter the hotel you notice immediately that the carpet needs to be vacuumed at the Entrance door and in the elevator. The TV, wait for it Another QR Code for access. The bathroom was filthy and had mold around the toilet?? Lastly, the Breakfast used to be amazing with options for non pork eaters and vegetarians; this location used to offer omelets made-to-order. Now, they offer cold potatoes, eggs, and half-cooked meat? We passed and left to Order Breakfast at Cracker Barrel that's approximately 5 minutes away. Way better. I think it's safe to say I won't return to this location. Would suggest an overhaul of Customer Service, Cleanliness, Eliminating QR Codes, and Major improvement in Dining options? I've attached images if mold growing in bathroom.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
It's deeply disappointing to read about your latest experience with us. We value your loyalty and recall the fond memories you had with us prior to recent changes. We hear your concerns about the perceived reduction in room size and kitchen amenities, and we regret if the cleanliness and breakfast offerings did not meet your expectations. It's disheartening to know that our efforts to integrate technology, such as QR codes, appeared impersonal to you.We aspire to provide a comfortable, clean, and personalized experience to all of our guests, and we will take your feedback into account as we continuously work to improve. Our goal is to make you feel at home again and we genuinely hope that you reconsider and give us another chance to meet the higher standards we've set for ourselves.

10/10 Excellent

Erick

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Erick, thank you for your stellar rating of Hyatt House Sterling Dulles Airport North. We're thrilled to hear your stay exceeded expectations. The team looks forward to your next visit. Safe travels until then!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Chris, it's fantastic to know you enjoyed your stay at Hyatt House Sterling Dulles Airport North. We appreciate your high rating and your choice to stay with us. We hope to serve you again on your next visit. Safe travels!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Edwin, thank you for rating your stay at the Hyatt House Sterling Dulles Airport North so highly. Our team members are thrilled to understand that your visit met your expectations. We're looking forward to welcoming you back on your next journey.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent hotel to stay near the airport. Room was very spacious and clean. High ceilings helped.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Judy, it's great to hear that you found your stay at Hyatt House Sterling Dulles Airport North to meet your expectations. We're thrilled that you appreciated the room's cleanliness and spaciousness, as well as the extra touch of the high ceilings. We hope to have the pleasure of welcoming you back whenever your travels bring you our way again.

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Jill, it seems you had an average stay. We constantly strive to enhance the guest experience and would appreciate any specific feedback you might have from your visit. Your insights can help us improve for your future stays.

6/10 Okay

naga suvarna sree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at hyatt
Stay was pleasant and nice. House keeping staff cleaned the room nicely. Couple of issues - Hyatt charged us a parking of 10$ for every night we were there and we stayed there for 5 nights so it all added up to 50$ + service charge for online payment. Near by hotels in the airport area don't have any parking fee and we felt we should have booked somewhere else instead of paying here. Since we stayed there for 5 days the breakfast options are exactly the same all the days (with only exception of replacing hashbrowns with fried potatoes on alternate days)
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Naga, it's rewarding to hear that you found your stay at Hyatt House Sterling Dulles Airport North pleasant with excellent room cleaning by our team members. We're sorry to hear you found our parking fees disappointing and felt there could've been more variation in our breakfast menu during your extended stay. We'll take your feedback into account as part of our continued efforts to improve our guest experience. We hope you'll consider us again in the future.

10/10 Excellent

Rakiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Rakiya, it's wonderful to know you had a great experience at Hyatt House Sterling Dulles Airport North. We hope to see you again soon.

8/10 Good

Lekshmi, Bellevue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Lekshmi, it's wonderful to see a positive rating of the Hyatt House Sterling Dulles Airport North. It would be delightful to have you stay with us again, offering you the same, if not a better, experience. Safe travels until then.

6/10 Okay

DUNG, Lawrenceville

Traveled with group
Nice and clean. I’m coming back
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Dung, it’s a pleasure to know that you appreciated the cleanliness of Hyatt House Sterling Dulles Airport North. We're excited to hear that you're planning on returning. Looking forward to welcoming you back soon!

6/10 Okay

Mike

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Mike, thank you for taking the time to provide your rating. However, as there isn't any specific feedback, we're unable to understand what we did right or where we could improve. Any further details would be greatly appreciated and will help us in making the stay experience better for our future guests. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Jermaine

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the fantastic rating, Jermaine!It's outstanding you had such a wonderful experience at Hyatt House Sterling Dulles Airport North. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Poor

Lingxiang

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Lingxiang, we regret to see your recent stay at our property didn't meet your expectations. We're continually working on improving guest stays and would appreciate hearing your feedback about what could have made your experience better. Thank you.

10/10 Excellent

Olivia

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Olivia, thank you for choosing Hyatt House Sterling Dulles Airport North for your stay. We're delighted to see that you had a five-star experience. Your positive rating is greatly appreciated and we hope to welcome you back in the near future for another memorable stay.

10/10 Excellent

MUSA

Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Musa, thank you for choosing Hyatt House Sterling Dulles Airport North. Your high rating speaks volumes and we couldn't be more pleased. We aim at providing memorable stays and it's wonderful when our guests recognize this. Come back soon for another pleasant stay with us.

4/10 Poor

Cristian

Business traveler
Disliked: Cleanliness, staff & service
Parking...why?
Parking. The hotel charges for the privilege. Not only this but you have to pay to pay to park. The website has a "convenience" fee which is anything but convenient. Want to add convenience? Build in the parking fee to your hotel fee. Or better yet, do like all the other hotels in the area and don't charge for parking. Also, please clean up your hallways. I was here for 2 days and this trash was here before i got here and was still there when I left. Will not be using this property again.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Cristian, your sentiment towards the parking charges and the cleanliness in the corridors is acknowledged. It's unfortunate to hear this was not as seamless as you expected. To elevate your experience, we continually review our fee structure and room prices, and your feedback is an essential part of this process. Also, maintaining high standards of cleanliness is important to us, and your comments help us ensure that we're up to par. We hope that despite these challenges, we'll have another chance to provide an improved experience for you in the future.

10/10 Excellent

Thad

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thad, it's fantastic to see you enjoyed your stay at the Hyatt House Sterling Dulles Airport North. We appreciate you taking the time to rate us and we hope to welcome you back in the future. Warm regards.

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice staff at the reception; the room very specious and comfortable
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Irena, we're thrilled to know that you had such a positive experience at the Hyatt House Sterling Dulles Airport North. It's great that our team members at the front desk delivered exceptional service and that you appreciated the ample space in your room. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 9, 2023
Curtis, thank you for sharing your experience with us. The Hyatt House Sterling Dulles Airport North team is thrilled to have made your stay exceptional. We do hope to have the pleasure of welcoming you back in the future. Enjoy your travels.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again! Old rooms not matching posted photos
My room was nothing like the pictures I saw when booking. Rooms are very old and bathroom was not properly cleaned prior to our arrival. Receptionist was very robotic. Did nothing to help or suggest where could get help with our luggage. Be warned! Stay away from this property!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
We're genuinely sorry to read about the discrepancies you encountered. It’s disheartening to hear that the accommodation and cleanliness didn't meet your expectations. Furthermore, your feedback about the reception service is duly noted for improvement.Your statement on luggage assistance has been addressed, as we strive to make each guest's stay as convenient as possible. Please understand that your experience doesn't reflect the usual compliments we receive in these areas. We hope you will grant us another opportunity to serve you better and change your perception.

10/10 Excellent

Bryan

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the 5/5 rating, Bryan!It's excellent you enjoyed your time at Hyatt House Sterling Dulles Airport North so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Saleem, thank you for your high rating of Hyatt House Sterling Dulles Airport North. It's splendid to know you enjoyed your stay and our team hopes to have the opportunity to host you again in the near future. Safe travels until then!

4/10 Poor

John

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
$10 parking fee ( $1 service fee) middle of nowhere next to Sheetz gas station. Breakfast is trash cold eggs, sausage, potatoes, and warm milk.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
John, we appreciate you taking the time to share your experience. We understand that you had concerns regarding the parking fee, and apologize if our breakfast offerings did not meet your expectations. Our hotel strives to provide high-quality services and meals to all our guests. Please trust that your feedback is taken with the utmost seriousness and will be forwarded to our culinary colleagues for consideration. Your insights are crucial in our constant endeavor for improvement.

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 15, 2023
Jeff, thank you for choosing Hyatt House Sterling Dulles Airport North and leaving a positive rating. We're delighted you had a wonderful experience. Your satisfaction means a lot to us, and we hope to see you again soon.

10/10 Excellent

Eugene, Anchorage

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros. Very close to the airport. Not crowded. Good condition. Nice studio rooms w kitchen Cons. The airport shuttle doesn’t hold the schedule. Drivers are rude and trying to explain you are came over to late or too early. Finally on my day of departure the shuttle got out of service. And hotel called free Lyft for me to get to airport. Absolutely no public transportation or some other signs of human civilization exist in the vicinity. So you will depend from hotel shuttle to get to metro station. Only gas station available.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 18, 2023
Eugene, it's great to hear that you found the proximity of Hyatt House Sterling Dulles Airport North to the airport advantageous and that you particularly enjoyed our well-kept studio rooms with kitchen amenities. We apologize for any inconvenience experienced concerning transportation and assure that our team continually works on enhancing this service. We appreciate your feedback and look forward to welcoming you back for another comfortable stay at our hotel.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 18, 2023
Melissa, thank you for choosing Hyatt House Sterling Dulles Airport North and taking the time to rate us. We are thrilled to know that you had a great experience with us. We would be delighted to have you again on your next travels.

8/10 Good

Don

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I paid for a king room with a pull out sofa for my family of 4. Unfortunately, I was given a king room with no pull out sofa. When I brought this initially to the front desks attention they initially told me that since I booked a king on Expedia this was all they had. (Clearly my kids needed a bed to sleep in if I listed them on my order.). Eventually she called me back and said they found a room with 2 double beds to make it better. However I’d be careful on initial check in and double check if your counting on that sofa bed. Otherwise it was a great stay with a nice hot breakfast.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Don, it's appreciated to hear you enjoyed your stay at the Hyatt House Sterling Dulles Airport North overall, particularly the breakfast provided. Apologies for the confusion during check-in regarding room specifications. We can assure you that our team members are consistently working to make the transition as smooth as possible for our guests. It's encouraging to know that an agreeable solution was eventually found. In the future, we recommend confirming room specifics immediately after booking for reassurance. We are glad your family was comfortable and look forward to your return.

8/10 Good

Janice, Tampa

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Janice, it's fantastic to hear that your stay at Hyatt House Sterling Dulles Airport North met your expectations. We strive to ensure our guests' experiences are positive and it seems we achieved that goal during your visit. We truly appreciate the rating and are eager to welcome you back on your next trip. Safe travels until then!

6/10 Okay

Venkatesh, Novi

Stayed 6 nights in Oct 2023
Response from Customer Service on Nov 12, 2023
Thank you for sharing your feedback, Venkatesh.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.