Ratings based on 710 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

Great Hotel

Posted Jan 8, 2018
Pros: Our room was a suite which provided an extra seating area and did not cost much more that a regular room.
Location: The nearby U-ban is easy to ride and the hotel is only two stops from the waterfront and about 4 stops from the central train station.
We stayed at this hotel twice in December. Our first stay was two days, our second stay was 5 days. The staff was friendly and helpful. There is a full breakfast offered on site for an additional charge. Breakfast is expensive, 24 euros, however it is convenient and has a wide variety of items. The hotel is within walking distance of the U-ban and bus lines and is located right across from exhibition hall. We will definitely book this hotel again when we return to Hamburg.
5 out of 5
Recommended
for Families
by A verified traveler from South Wales,UK

A wonderful experience!

Posted Jan 5, 2018
Pros: Staff were truly friendly and very well trained.
Cons: The room had 2 TVs which were both switching on/ off when using the remote controls. It would be much easier if that was not happening.
Location: The hotel is at a walkable distance to the city centre.
We stayed with our toddler for a week at this hotel during New Year. The hotel was recently renovated and had a relaxed and modern feel. Staff were very friendly and helpful. The rooms are cleverly designed and spacious. Our room consisted basically of 2 bedrooms, which gave us all more privacy and space to rest better. Housekeeping was brilliant, discreet and friendly, leaving the room very clean and well stocked with whatever you could possibly need. We found the breakfast buffet of a very high standard. It had a large variety of tasty options, suitable for all tastes, plus, breakfast was served until 11am, which allowed us to relax and enjoy our stay even more. The breakfast staff were exceptionally attentive and polite, especially to families with smaller children. Overall, it was a wonderful experience! Highly recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Not far from the centre

Posted Dec 12, 2017
Pros: Space in the room
Location: Near Feldstrasse and Messehallen underground stations. 2 stops to the town centre.
We arrived early hoping to drop off our luggage but the room was available already. the room was big with a seating area as well as a bedroom area, plus there was a kitchen area with a microwave. Overall a very nice stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Posted Nov 20, 2017
Great location for what we needed. Bright spacious rooms & great bathroom facilities
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Nice hotel for quick business trip

Posted Nov 18, 2017
Lovely clean room with separate lounge area, kitchenette and desk. Very comfortable.
5 out of 5
by Simon

Posted Oct 4, 2017 on Hotels
Business trip for 4 nights, decent access to heart of Hamburg and nearby u-Bahn
5 out of 5
by A verified traveler

Great place to stay in Hamburg

Posted Aug 16, 2017 on Hotels
Very helpful staff our luggage was lost by the airline and they were very helpful calling and tracking it down. The suite was very comfortable and well designed. The location was good for walking around this beautiful city.
3 out of 5
by A verified traveler

Mixed feelings

Posted Aug 6, 2017 on Hotels
Upon first impressions, the hotel ticked all the right boxes. But on the 3rd or 4th occasion where our key card did not work and we couldn't get into our room without waiting an eternity for an elevator that was probably past it's best before date, to get to the lobby to again have our key card re-set, our patience began to wear thin. Staff were helpful bar one, rooms were clean and spacious.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 19, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Quite centrally located.

Posted Apr 14, 2017
Although opposite a fun fair whilst we were there, we were not disturbed in any way. The only 2 very minor points were the road noise even on 5th floor but to be expected in a city and the high charges for items from the mini bar. €3.50 for a small bag of crisps I found was a bit steep. Very good location to visit all tourist spots and close to underground.