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Reviews of Hotel Colessio

4 out of 5
Hotel Colessio
33 Spittal Street, Stirling, Scotland

Reviews

8.0

Very Good

Rating 10 - Excellent. 288 out of 707 reviews" "
Rating 8 - Good. 231 out of 707 reviews" "
Rating 6 - Okay. 117 out of 707 reviews" "
Rating 4 - Poor. 37 out of 707 reviews" "
Rating 2 - Terrible. 34 out of 707 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great walking distance to the Stirling Castle. Breakfast was below average.
Stayed 1 night in Apr 2024
Response from Lee Norris | General Manager on Apr 24, 2024
Thank you for taking the time to review and score us 5/5

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were of good standard and the location, close to everything we wanted, was very helpful. Most of all we were struck by how friendly, helpful and positive every single staff member was. True gems of the hotel.
Stayed 2 nights in Apr 2024
Response from Lee Norris | General Manager on Apr 18, 2024
Richard,Thank you so very much for the 5/5 review. It was a pleasure to have you stay with us

10/10 Excellent

sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2024
Response from Lee Norris | General Manager on Apr 18, 2024
Thank you for your 5/5 scores following your stay with us.

2/10 Terrible

Alejandro

Stayed 2 nights in Mar 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
One staff member was friendly, the rest were unfriendly. The hotwl was dirty and in disrepair. My room had no dresser or bedside tables. There was no comfortable seat, just an old wornout desk and chair - useless. The was a beautiful tub and i couldn't get hot water. You'd be wise to avoid this place.
Stayed 2 nights in Mar 2024
Response from Lee Norris | General Manager on Apr 10, 2024
Susan,I was most disspointed in reading your comments as nothing was said whilst with us, we always suggest making any comments directly to us so that we can resolve any issues at the time, and make your stay the best it can.

8/10 Good

Martin, Nepean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in historic building, good location, nice rooms. Elevator was not working, TVs in bar were iptv based and very scetchy(poor internet). Restaurant was large but completely empty.
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on Apr 4, 2024
Hi Martin,Thank you for your review and I'm pleased that on balance you enjoyed your stay. The restaurant is for Breakfast so would have been cleared away outside of breakfast times. Best wishes, Lee

8/10 Good

kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on Mar 27, 2024
Kevin, Thank you for the scores, was great to have you stay with us. Best wishes,Lee

10/10 Excellent

Judith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt comfortable and safe in delightful surroundings.
Stayed 2 nights in Mar 2024
Response from Lee Norris | General Manager on Mar 22, 2024
Judith,Thank you so very much and I'm really pleased that you felt safe here at Hotel Colessio

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were horrified at paying £15 to pay in the car park. We arrived late and there was no dinner option (restaurant was shut). Offered bar food but we waited at the bar and there were no staff around so we went on a hunt for a restaurant. Lighting in the room was weird as only two small lamps and no “main” light so we couldn’t see well in the room at all. Carpet really thread bare and there was a funny smell. Won’t’ be back. Not a fan of the dogs walking around the palace. I repeat - £15 to PARK THE CAR AT THE HOTEL.
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on Mar 22, 2024
Paul, thank you for taking the time to review your stay. Our parking information is available on all sites so that guests make an informed decision. With regards to being pet friendly, we are thrilled to be able to have pet owners be able to stay with us, but also have pet-free areas of the hotel as well.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities
The staff and overall appearance were great and the room was comfortable but is in need of a little updating and modernising as the carpet was thread bare in places and the mattress was very worn. It was also a little disappointing that there are no easy sockets or usb ports next to the bed, which is a bit of a must nowadays. It wouldn’t take a huge amount of investment and would make a huge difference. I will say against n though that the staff were great, the communal areas were lovely and the location is spot on, so it is worth a stay and we would come back.
Response from Lee Norris | General Manager on Mar 22, 2024
Stuart, thank you for your review and scores. I have noted your feedback and this will be used.

10/10 Excellent

Lorraine

Traveled with partner
Liked: Amenities, property conditions & facilities
Great hotel in an ideal location.
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on Mar 12, 2024
Lorraine,Thank you so very much for the 5/5 scores, it was a delight to have you with us.

8/10 Good

James

Stayed 2 nights in Feb 2024
Response from Lee Norris | General Manager on Mar 22, 2024
Thank you for the scores James.Hope you can return soon.

8/10 Good

Moshe, 32 46TH street

Traveled with partner
Liked: Amenities
Only stayed one night but the hotel is very nice. Bar is great and the rooms are comfortable. Restaurant was closed due the season (January) but there are plenty of dining options in short walking distance.
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on Jan 29, 2024
Moshe,Thank you so very much for taking the time to review your night with us, I hope we can welcome you back again.Best wishes,Lee Norris General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time I had stayed at the Colessio and a very nice hotel. With the parked I was shocked that you have to pay extra for parking. For paying already a high price for the hotel that parking would have been part of the price.
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on Jan 29, 2024
David,Thank you for your review and feedback, it really does mean a lot.Best wishes,Lee Norris General Manager

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this Hotel, room was very comfortable, clean and spacious, a very relaxing stay, would highly recommend
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on Jan 24, 2024
Arlene,Thank you so very much for your review and 5/5 scores. I do hope we can welcome you back again soon.Best wishes.Lee Norris General Manager

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on Jan 20, 2024
Thank you for your time in review our hotel, I do hope we can welcome you back again.Best wishes,Lee Norris General Manager

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Colessio Hotel. We were able to check-in early and were kindly shown to our room on the ground floor. The ensuite was excellent with a lovely modern shower and bathtub which was big enough for two people. We had a pleasant and peaceful sleep. All staff were friendly and welcoming throughout our stay. The property was only a short walk uphill from the train station and Stirling Castle. We would definitely stay here again if visiting Stirling in the future.
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on Jan 20, 2024
Jamie,Thank you so very much for your review and scores, it was a pleasure to read and share with the team.Best wishes,Lee Norris General Manager

6/10 Okay

Paul

Did not know i would have to pay £15 for parking. Should know this before booking. Also car park wasn't cleared of snow.
Stayed 1 night in Dec 2023
Response from Lee Norris | General Manager on Jan 3, 2024
Paul, we advertise the parking charges prior to arrival to ensure our guests make an informed decision before booking. I do hope we can welcome you back again in more favourable weather.

2/10 Terrible

Ewa

Awful customer service, be wary…
Stayed 1 night in Dec 2023
Response from Lee Norris | General Manager on Jan 3, 2024
Ewa, please accept my apologies that you didn't have a great experience. Please feel free to contact me directly should you wish to discuss this further.

6/10 Okay

John

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good location and pleasant.
Very well located and central. Plenty of restiarnts around. A pity the hotel restaurant was not open for evening food. Staff very pleasant.
Stayed 2 nights in Dec 2023
Response from Lee Norris | General Manager on Jan 3, 2024
Thank you for your review, like many businesses we alter our offering throughout the year to remain competitive. Stirling has a host of wonderful dining establishments in which to explore.

8/10 Good

Roger, GRANTHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lee Norris | General Manager on Jan 3, 2024
Thank you for your time in scoring the hotel, I hope we can welcome you back in 2024

8/10 Good

Feisty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in excellent location. The room was clean and well equipped. Sadly a few things, we were charged £15 for parking in the hotel car park. We paid £15 each for breakfast which wasn't very good. The coffee was awful. Lastly the audible language from the kitchen was colourful. Not what you would expect from a hotel of this calibre.
Stayed 1 night in Nov 2023
Response from Lee Norris | General Manager on Jan 3, 2024
Feisty,Thank you for your review and overall positive review, I have noted your comments and will use them to improve our offering.

4/10 Poor

Keith

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Lee Norris | General Manager on Jan 3, 2024
Keith, we're sorry that you felt you had to scores us so low following your stay, without feedback it is difficult to comment.

4/10 Poor

Dawn

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wouldn't Recommend
Check in was very slow with a queue from main door to reception desk and only one recepionist dealing with everyone. A man who seemed to be a manager in area who made no effort to help or apologise for situation. Dinner menu was very disappointing and completely uninspiring which meant we ate out! Breakfast was equally disapointing and the breakfast waitress was uninterested, unattentive and unverging on rude. Overall, for the charge of £171 B&B we were glad our stay was for one night only and we would not stay again.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Dawn,Please accept our apologies that we did not live up to our expected standards on your stay with us. I would love the opportunity to speak directly if you wished.Best wishes,Lee Norris General Manager

4/10 Poor

Stewarty

Liked: Cleanliness
Disliked: Staff & service, amenities
Terribly understaffed. Stood waiting for about 15 minutes for a drink at bar while the one person there making cocktails. There were two people in front of me as well so actually ended up just saying to my partner we'll go to the shop and get a drink for the room. When we went up stairs to chill with a drink, the TV didn't work. Called the hotel number for help which took you round in circles, so went down to speak to someone. Guy said noone would be able to sort it til the following day. Pretty useless as we were only there for a night. Wasn't the actual staff fault but place seems to be very poorly managed. 160 quid for one night we paid. Have stayed in hotels at half the price that were far superior. Expedia have advised they'll put 25 quid credit on account but would really have preferred a partial refund. Won't be in a hurry to book via them again, and have used for years.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Stewarty,Please accept our apologies that we did not live up to our usual standard we pride ourselves one. I do hope that can welcome you back in the future.Best wishes,Lee Norris General Manager

10/10 Excellent

Nicole D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was quite small it was well appointed. Large beautiful bathroom.
Stayed 2 nights in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Nicole,Thank you for your review and scores, I do hope we can welcome you back soon.Best wishes,Lee Norris General Manager

2/10 Terrible

Steven

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Needs better management
Parking in the hotel is £15 or £3 on the street directly in front. Bar and restaurant is well decorated but suffered from a lack of staff in the evening and an even worse lack of choice on the menu with many items not available. No lager on tap and only two wines to choose from. I was in a room facing the back which was very hot so opened windows to provide ventilation. However during the night the noise from the ventilation unit right outside was ridiculous - make sure you get a room at the front.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Steven,Thank you for taking the time to review your stay with us, please accept our apologies that we have not lived up to expectations. We have worked tirelessly over the last few months to ensure our guests get the experience they deserve when choosing us.Best wishes,Lee Norris General Manager

10/10 Excellent

Maryann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay at the hotel. Breakfasts need to be improved, food dry and overcooked. Perhaps need more staff to replenish food more frequently as one girl struggled. We have travelled throughout Scotland and experienced wonderful breakfasts elsewhere.
Stayed 2 nights in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Maryann,Thank you for your review and feedback, it has been used to improve our offering.I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Jared

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good building in a fun part of Stirling
Stayed 2 nights in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your review and scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

6/10 Okay

Victor, Charlottesville

Traveled with family
Liked: Amenities
Property needs major maintenance. Nightstands where sticky, sink had toothpaste, rug worn, paint peeling from ceiling.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Victor,Thank you for your review, we are working hard to improve our offering and thank you for your feedback.Best wishes,Lee Norris General Manager

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Chris, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff. Comfy beds and good breakfast.
Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
James,Thank you for your review and 5/5 scores. Hopefully we can welcome you back soon.

2/10 Terrible

Kim

Stayed 3 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Kim,Thank you for your review and feedback, we use all feedback to better improve our offering.Best wishes,Lee Norris General Manager

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Priced right. Staff fantastic.
Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Brenda,Thank for your review and 5/5 scores, I hope to welcome you back again soon.

6/10 Okay

Melissa, York

Disliked: Amenities, property conditions & facilities
Staff was friendly but our room maintenance was dodgy. The carpet was torn and had a large rise in the middle which was a tripping danger.The bed frame was terribly worn and looked awful. The hand held attachment for the shower was broken.
Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Melissa,Please accept our apologies that our accommodation was not up to our usual standards during your stay. I do hope should the need arise you choose to stay with us in the future.

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 Excellent

Edward

Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

4/10 Poor

Bahman

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 Excellent

Fiona

Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on Jan 20, 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a quiet area. It was walkable to most attractions, and just down the street from the castle.
Stayed 2 nights in Sep 2023
Response from Marc Adams on Sep 11, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marc AdamsGeneral Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues.
Stayed 2 nights in Sep 2023
Response from Marc Adams on Sep 11, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marc AdamsGeneral Manager

4/10 Poor

Devon

Disliked: Staff & service, amenities
My wife and I booked a King bedroom here as part of our stay in Stirling. When we first arrived, we were informed of the paid parking instructions, despite their website and booking information saying parking was included in the room rate. We were luckily able to argue this charge away but just something to be aware of. The room itself was little more than a box. High ceilings to be sure but not much room around the bed. There was one potlight in the room right above the entry door that shone straight down and didnt illuminate the room at all. The bathroom was okay but not super clean and only had one small shampoo and one bar of soap for the sink, as well as half a roll of toilet paper and an empty box of tissues. When we asked for conditioner and another bar of soap for the shower, the front desk clerk arrived with 2 more bottles of shampoo and advised they were out of conditioner. When we asked for tissues, we got 2 more rolls of toilet paper. We were able to see black mold in the grout in the bathroom as well as around the tub. In-room coffee was 2 packets of instant coffee with a kettle. No climate control in the rooms to speak of either. We were on the ground floor and had to keep windows open all night which exposed us to street level noise. Overall not a great experience. We feel we overpaid for what we got and would not consider this a 4 star hotel.
Stayed 2 nights in Sep 2023
Response from Marc Adams on Sep 11, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marc AdamsGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the visit, friendly, helpful staff, right in the center of town within walking distance of everything,
Stayed 3 nights in Sep 2023
Response from Marc Adams on Sep 8, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marc AdamsGeneral Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK - Avoid the food
Hotel good. Could do with a safe in the rooms. Biggest issue is food and service in the restaurant - Food quality pretty poor - Cremated black pudding (we only had breakfasts here) - Unedible sausages. Pretty much the only fully edible item is the egg - and you are ONLY allowed one!
Stayed 3 nights in Aug 2023
Response from Marc Adams on Sep 6, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marc AdamsGeneral Manager

6/10 Okay

Jennifer

Liked: Cleanliness
Excellent location. Shower was broken and only had hot water. Couldn’t fix until after we left. Asked to switch rooms? He never got back to us. Had to sit in tub to get washed. Bed was very hard. Breakfast was good, not included. Parking available but have yo pay daily rate.
Stayed 1 night in Sep 2023
Response from Marc Adams on Sep 6, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marc AdamsGeneral Manager

4/10 Poor

Scott

Stayed 2 nights in Aug 2023
Response from Marc Adams on Sep 6, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marc AdamsGeneral Manager