Exterior

Reviews of The Stirling Highland Hotel

4 out of 5
The Stirling Highland Hotel
29 Spittal Street, Stirling, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 1006 reviews" "
Rating 8 - Good. 356 out of 1006 reviews" "
Rating 6 - Okay. 105 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 13 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Patrick

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Very nice hotel based in a very nice area of Stirling, however the breakfast was really poor, buffet style with anaemic bacon, eggs sitting for ages, people dropping the food utensils for the buffet in the floor then placing them back for others to use. Drinks dispensed by machine, and if you want tea you have to master how to get hot water. The poorest breakfast experience we had in Scotland, the management need to sit down and get this right, currently a very lazy attempt to provide breakfast. The breakfast really ruins the experience
Stayed 2 nights in Mar 2024

6/10 Okay

DENNIS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Stirling Highland is a nice hotel, convenient to the castle and shops and cafes. Nice pool and hot tub, easy check in. My only complaint was the bed. It must be very old with two beds pushed together and a big gap in the middle, a miserable nights sleep for both of us. Other than that, I'd recommend it
Stayed 1 night in Mar 2024
Response from Shannon B on Mar 28, 2024
Dear Dennis,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay immensely. A little bothered that my child who is 13 was not included in the buffet breakfast. It makes no sense to not include children, especially since the hotel wants their info regarding ages, etc.
Stayed 3 nights in Mar 2024
Response from Shannon B on Mar 28, 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Naomi

Liked: Staff & service, property conditions & facilities
Great place. Fun to be staying in an old school. People were really nice and our room was fine. Would stay again.
Stayed 1 night in Mar 2024
Response from Shannon B on Mar 18, 2024
Dear Naomi,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Shannon B on Mar 14, 2024
Dear Stephen,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite, food was really good both dinner and breakfast, bed was comfy, bathroom could do with a little refurbishment but with the age of the building it will probably come at some time. Overall we enjoyed our stay and would definitely recommend staying here.
Stayed 1 night in Mar 2024
Response from Shannon B on Mar 4, 2024
Dear Sean,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a double room through expedia Arrived early and were told our room was ready which was a bonus, reception girls were very friendly Room was spotless, there was a basket of goodies on arrival, with snacks, water, facecloth, biscuits, popcorn, crisps, 2 small bottles of wine, ear plugs and more- really lovely touch Booked for dinner, great choices and enjoyed, all the waiting staff very pleasant and added to a very relaxing atmosphere Great sleep Used swimming pool, changing areas spotless and staff very friendly Breakfast was great, catered for everybody with so many choices Reception when leaving was the same as when we arrived lovely and friendly staff, who all add to a lovely experience a credit to the hotel, definetely recommend and will be back 😊
Stayed 1 night in Feb 2024
Response from Shannon B on Mar 2, 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

4/10 Poor

Kiersten

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful area and perfect location. Very cool building, however, the hotel needs to be refurbished desperately. The beds felt like camping cots. The wallpaper was peeling, the headboard was broken, the “king” bed was 2 twin beds. The bathrooms were so old as well.
Stayed 1 night in Feb 2024
Response from Shannon B on Mar 2, 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please email our reservations team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous restored old building p. Wild have been nice to know more about its history and apparently there’s an an observatory that you can have a tour of but we only found out as we were leaving.
Stayed 1 night in Feb 2024
Response from Shannon B on Feb 22, 2024
Dear Evelyn,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door too castle
Stayed 1 night in Feb 2024
Response from Shannon B on Feb 16, 2024
Dear Shannon,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 2 nights in Jan 2024
Response from Shannon B on Jan 28, 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Ken

Stayed 2 nights in Dec 2023
Response from Shannon B on Feb 5, 2024
Dear Ken,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Shannon B on Jan 28, 2024
Dear James,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Kate

Stayed 1 night in Jan 2024
Response from Shannon B on Jan 28, 2024
Dear Kate,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Donna

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shannon B on Jan 28, 2024
Dear Donna,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

4/10 Poor

Adam

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My Room 329 was a basic but beautiful room but no soundproofing whatsoever. There was a locked door attached to another room in which the guests every movement, every word, everything they watched on tv , the business calls they continued to make afternoon, evening and before breakfast on a Saturday morning was horrendous. If you closed your eyes you would believe they were in the room with you. The resident in the other room was not antisocial and would have been embarrassed to know how much of their conversation could be clearly heard. This was all down to no soundproofing whatsoever of these adjoining rooms. Staff at checkout never seemed concerned of this when complaint was made. I have previous been at this hotel on 3 occasions and my partner 4 and there has never been an issue with noise and soundproofing before.
Stayed 1 night in Dec 2023
Response from Shannon B on Jan 29, 2024
Dear ,Thank you so much for taking the time to share your experience with us.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We hope to welcome you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stirling highland hotel
Really good comfortable stay, bed was comfortable, breakfast was excellent, staff were all friendly and couldn't do enough for you
Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Steven,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Okay

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, poor night staff
I always think the measure of customer service is what happens when things go wrong. We had stayed previously here and loved it so booked to stay on our way to the airport to break our journey and not be so tired when we got there. Unfortunately the couple in the room next to us were arguing and shouting loudly, swearing and banging. We put up with it for a little while, but at about midnight and having not slept we called reception. The phone rang and rang and was not answered. My husband got up and dressed to go down to reception, which was empty. He had to search the hotel and eventually found the night porters through a locked door. Despite holding up his room key to show he was a guest they were very rude, speaking very briefly to him before relocating the door and left my husband to walk back through the drizzle to get back to reception. One of the porters came up with my husband, gave the softest ever knock on the door and when the obviously didn’t answer, left it at that. We spoke to reception in the morning but felt we were fobbed off a bit by reception. It’s very sad because the rest of our stay was great. It isn’t the fault of the hotel that the room next door were having a massive loud argument, however it is totally their fault as to how their night staff behaved. We are still waiting on an email from management. Sadly, I’m don’t think I would want to come back.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Room
Great family room with great facilities. Nice abs clean. Friendly and helpful staff. Would benefit from a small light in the adjoining bedroom.
Stayed 2 nights in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Amanda,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

maria

Stayed 2 nights in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Maria,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Richard,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Alan,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear David,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Morag

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying in old hotels with lots of character. It was very convenient for walking around Stirling.
Stayed 2 nights in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Morag,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Graeme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Shannon B on Feb 12, 2024
Dear Graeme,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and adequate. The hotel location is perfectly situated for walking up to the castle, the old city and the train station. All the amenities (cafes, pubs and dining) are just a 5 minute walk. It’s a good spot for visitors to the city.
Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Isabel

Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Isabel,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear Marion,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Geoge

Stayed 1 night in Dec 2023
Response from Shannon B on Jan 28, 2024
Dear George,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building
Stayed 1 night in Nov 2023
Response from Shannon B on Jan 28, 2024
Dear Paula,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weeklong Stay at Stirling Highland Hotel
Hotel was nice, and the location was great. The room was a bit dated and could use an upgrade. Room service was good.
Stayed 5 nights in Nov 2023
Response from Shannon B on Jan 28, 2024
Dear Jeff,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely looking hotel excellent location
Stayed 2 nights in Nov 2023
Response from Shannon B on Jan 28, 2024
Dear Joanne,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Originally the main High School of Stirling (built 1854) - very comfortable, lovely Spa, easy walk down hill to the shops & easy walk up hill to Stirling Castle.
Stayed 1 night in Nov 2023

4/10 Poor

Carol

Traveled with partner
Liked: Amenities, property conditions & facilities
Lovely hotel and rooms just a pity the car park in the square inside the property is noisy, cars and taxis making a noise peeping horns and shouty drunks. No respect for the guests who are staying there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great leisure facilities, rooms do need a bit of TLC but didn’t spoil our stay. Breakfast was excellent for the price we paid. Would definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Hi, hotel is great, swimming pool and jacuzzi are a must try these facilities are excellent, evening meal- soap was lovely burger wasnt so good chicken schnitzel was over cooked, sweet was ok, service was excellent, room- very clean and tidy, bathroom with bath was great, bed not so great too soft and gap between mattresses, the room was a bit dull it could be doing with a stronger light for reading, didn't think there was tea making facilities until we were departing this is because lighting was so poor we couldn't see the sign on unit? The staff are all friendly and mannerable and very well presented, booking in was easy, same booking out, only one thing is we didnt receive a receipt for the drinks we had, Your hotel is a gem and we will return, Thanks
Stayed 1 night in Nov 2023

8/10 Good

Aideen

Stayed 1 night in Nov 2023
Response from Shannon B on Jan 28, 2024
Dear Aideen,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy overnight treat
Hotel very cosy, food amazing along with yhe lovely staff who go out there way and more. Had nice sauna and swim before breakfast . Only complaint the rooms walls are so thin you csn here everything in rooms next to you . But overall a lovely stay We climbed the wallace monument which was wow
Stayed 1 night in Nov 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
A big thank you to Nikki who was responsible for cleaning our room, the room was well maintained and our property was respected
Stayed 2 nights in Nov 2023

10/10 Excellent

Margaret Mary

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice night away in a peaceful place.
Stayed 1 night in Nov 2023

8/10 Good

Yvonne

Stayed 1 night in Nov 2023

8/10 Good

Richard

Stayed 2 nights in Nov 2023

10/10 Excellent

Audrey

Liked: Staff & service, room comfort
Very good value for money
Very good value for money
Stayed 2 nights in Nov 2023

8/10 Good

Alan

Traveled with family
Liked: Staff & service
Coffe Charge
All good except charge at breakfast for a decaf coffee
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel..but on a hill.. a bit difficult for elderly people with walking difficulties but there is a bus stop that takes you up past the hotel then you just walk down.
Stayed 2 nights in Nov 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely be back lovely place for a night away
Stayed 1 night in Nov 2023

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but wrong room
We booked a double deluxe room. It looks like we were given a standard room. I’ve stayed in the past and know what the deluxe rooms look like. We got standard. However the stay was very good. Really appreciated the small gift of congratulations on us getting married.
Stayed 1 night in Nov 2023