Superior Room Plus, Balcony | Hypo-allergenic bedding, minibar, desk, free WiFi

Reviews of Freys Hotel

4 out of 5
Freys Hotel
Bryggargatan 12, Box 594, Stockholm

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 1013 reviews" "
Rating 8 - Good. 335 out of 1013 reviews" "
Rating 6 - Okay. 53 out of 1013 reviews" "
Rating 4 - Poor. 17 out of 1013 reviews" "
Rating 2 - Terrible. 14 out of 1013 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Helena on Mar 21, 2024
Tusen tack!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A boutique 4* hotel with best breakfast and dinner options woth great flavours, deliciousness and portions. Easy and close access to central city of old and new town. Definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Helena on Mar 12, 2024
Dear Philip, Thank you so much for your kind words. Glad you enjoyed staying with us. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Anjna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel has character. Great breakfast.
Stayed 3 nights in Mar 2024
Response from Helena on Mar 5, 2024
Thank You so much for your kind words.

8/10 Good

Claire Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to transport and shops. Excellent restaurant in the hotel as well!
Stayed 2 nights in Jan 2024
Response from Helena on Feb 13, 2024
Thank You so much! Glad you enjoyed! Best Regards, Helena/ Freys Hotel

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Freys Hotel. The staff were very friendly and helped with restaurant recommendations and tourist spots. The room was comfortable and the buffet breakfast had many hot and cold choices. The food was very good. The location was ideal for walking to shops, Old Stockholm, and metro. We would definitely stay again.
Stayed 4 nights in Jan 2024
Response from Helena on Feb 13, 2024
Dear Susan,Thank You for your kind words. Glad you enjoyed staying with us while visiting Stockholm. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Kwai Chui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and helpfull. Breakfast is very good.
Stayed 2 nights in Jan 2024
Response from Helena on Jan 22, 2024
Thank You for your kind words. Best Regards, Helena/ Freys Hotel

10/10 Excellent

PAUL

Stayed 2 nights in Jan 2024
Response from Helena on Jan 8, 2024
Tusen tack!

10/10 Excellent

Roni

Stayed 2 nights in Dec 2023
Response from Helena on Jan 22, 2024
Tusen tack!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 4 nights in Dec 2023
Response from Helena on Jan 8, 2024
Tusen tack!

8/10 Good

elani

Stayed 1 night in Dec 2023
Response from Helena on Jan 8, 2024
Tusen tack!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Helena on Dec 19, 2023
Tusen tack!

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Helena on Dec 19, 2023
Tusen tack!

10/10 Excellent

Suyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment
Stayed 1 night in Nov 2023
Response from Helena on Nov 28, 2023
Tusen tack! Glad you enjoyed your stay. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. From here we walked all over Stockholm.
Stayed 3 nights in Aug 2023
Response from Helena on Nov 28, 2023
Tusen tack! Glad you enjoyed Stockholm and your stay with us. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Edmund

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a medium-sized boutique family-owned establishment that features a classical ambience typical of European designs and style. The superior balcony room is well-appointed on the top floor and offers high-end amenities and comfortable king-size bedding. The room space by European standard is suited for two adult guests or ideal for a couple. Breakfast is served early at 630am on weekdays (730am on Saturday) and provides a variety of food options. The reception is round-the-clock and front-line workers are friendly and warm. A big plus for this property is its close proximity to Stockholm’s central railway station including the airport train Arlanda Express. It is also a short walk to Gamla Stan where the Royal Palace, many historical landmarks and museums are located. The property is clean and adequately maintained with some minor imperfections such as the smell of motor oil more likely emanating from the adjacent railway tracks and trains. More importantly, the personal touch of the excellent customer service deserves the highest accolade. Thank you very much to the Freyteam for the birthday flowers and sweets!
Stayed 1 night in Nov 2023
Response from Helena on Nov 8, 2023
Dear Edmund!Thank You so much for taking the time to give your feedback. Very glad to see that you enjoyed your stay with us and also the Birthday surprises! We wish you all the best and hope to see you back in Stockholm soon agian. Best Regards, Helena/ Freys Hotel

8/10 Good

SERGIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freys Hotel located centrally with excellent access to museums, and other historic sites, plus transportation. Breakfast provided was quite good with many items from which to choose.
Stayed 4 nights in Sep 2023
Response from Maya / Reservations & groups on Oct 18, 2023
Hi Sergio,Thank you for taking the time to write a few words from your stay. I am happy to see that you had a pleasant time with us! Welcome back! :) Kind regards, Maya - Freys hotel

10/10 Excellent

JUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located with a great breakfast included. Room was small but not surprisingly given downtown location in older building. 2 mins walk to the express train to the airport but unlike main neighborhoods near stations it was clean and safe.
Stayed 2 nights in Sep 2023
Response from Maya / Reservations & groups on Oct 18, 2023
Hi Justin,Thanks for the feedback.Warmly welcome back! :) Kind regards, Maya - Freys hotel

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but I am always surprised how small the rooms are. I thought I had a bigger room (double bed) but it was not big at all. They provided a luggage rack but there is no place to put it. Breakfast area is small and I had to wait for people to leave the first morning before I could eat.
Stayed 2 nights in Sep 2023
Response from Maya / Reservations & groups on Oct 18, 2023
Dear Brian,Thanks for your reply.The room you booked is a standard double room. We do have larger rooms; Superior room plus. If you decide to visit us again, please book one of our larger room categories! :) Kind regards, Maya - Freys Hotel

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Just a beautiful hotel and a wonderful experience all around. Great location.
Stayed 2 nights in Sep 2023
Response from Maya / Reservations & groups on Oct 18, 2023
Dear Bryan,Thank you for your feedback.I am happy to hear that you enjoyed your stay with us.Hope to see you again! :) Kind regards, Maya - Freys hotel

10/10 Excellent

Pablo, Ashburn

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, crew is great, very kind, and the hotel is a very classic and wonderful. Breakfast is terrific as well as restaurant, great cuisine
Stayed 5 nights in Sep 2023
Response from Helena on Sep 21, 2023
Dear Pablo, Thank You so much for your kind words. Wish you all the best and hope to see you back in Stockholm soon again! Best Regards, Helena/ Freys Hotel

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable historic hotel with very helpful staff.
Stayed 1 night in Aug 2023
Response from Helena on Sep 14, 2023
Thank You so much!

10/10 Excellent

Luk, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Sep 2023
Response from Helena on Sep 14, 2023
Tusen tack!

10/10 Excellent

Tammy

Liked: Staff & service, amenities, property conditions & facilities
Quaint, clean and exceptional staff. Highly recommend!
Stayed 1 night in Aug 2023
Response from Front desk on Sep 5, 2023
Thank you so much for your feedback. We really appreciate it Best Regards,

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, comfortable, quiet, centrally located to everything, and the staff are so helpful and friendly.
Stayed 2 nights in Aug 2023
Response from Helena on Aug 21, 2023
Dear William, Thank You so much for your kind words. Very glad you enjoyed staying with us and wish you a nice day! Best Regards, Helena/ Freys Hotel

10/10 Excellent

Sergey, Woodridge

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nicely and professionally managed, friendly staff and great breakfast
Stayed 4 nights in Aug 2023
Response from Helena on Aug 21, 2023
Thank You so much for our kind words! Best Regards, Helena/ Freys Hotel

8/10 Good

Scott

Liked: Amenities
Convenient location. Helpful and friendly staff. Fantastic breakfast
Stayed 2 nights in Aug 2023
Response from Helena on Aug 10, 2023
Thank You for your kind words. Glad you enjoyed staying with us! Best Regards, Helena/ Freys Hotel

10/10 Excellent

John

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff. Great location. Excellent breakfast.
Stayed 6 nights in Jul 2023
Response from Helena on Aug 2, 2023
Thank You so much for your kind words. Hope to see you back in Stockholm soon again! Best Regards, Helena/ Lilla Rådmannen

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel! Exceptional staff, great location, and delicious breakfast! Thank you!
Stayed 5 nights in Jul 2023
Response from Maya / Reservations & groups on Jul 21, 2023
Dear Pamela,Thank you for your kind words! Hope to see you again :)Regards, Maya - Freys Hotel

8/10 Good

Andrew, Daventry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for Central Station and access to Arlanda airport, 5 minus walk to train. Quiet but central. Wifi in our room poor, but great anywhere else. Small room 521 but acceptable for one night stay.
Stayed 1 night in Jul 2023
Response from Maya, Reservations & groups on Jul 17, 2023
Hi Andrew,Thank you for visiting us.We do have larger rooms if you are staying for several nights. Welcome back! :) Kind regards, Maya - Freys hotel

10/10 Excellent

kris

Liked: Cleanliness, staff & service, property conditions & facilities
Best budget hotel I stayed at during my European trip. Everything you need in the room.
Stayed 2 nights in Jul 2023
Response from Maya / Reservations & groups on Jul 13, 2023
Hi Kris,Thank you for your feedback.I hope you had an amazing trip! Welcome back to us! :)Kind regards, Maya - Freys hotel

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for city
Stayed 4 nights in Jun 2023
Response from Maya / Reservations & groups on Jul 12, 2023
Hej John,Tusen tack för att du tog dig tiden att ge oss betyg.Varmt välkommen tillbaka! :) Hälsningar, Maya - Freys hotel

10/10 Excellent

Jinghong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from FWK on Jul 4, 2023
Tack så hemskt mycket för din feedback.Med vänliga hälsningar,ReceptionenFreys Hotels.

10/10 Excellent

Courtney

Stayed 3 nights in Jun 2023
Response from Maya, Reservations & groups on Jul 17, 2023
Hi Courtney,I am happy to see that you had a pleasant stay with us.Welcome back! :) Kind regards, Maya - Freys Hotel

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always friendly and helpful. I loved the option of leaving my key at the desk. The breakfast was fantastic, so many delicious choices and the food was very well prepared. It’s close to the train and subway and a 5 minute walk to tram7. We would definitely stay there again.
Stayed 4 nights in Jun 2023
Response from Andrea - Front Desk on Jul 3, 2023
Thank you so much for your kind words, we are happy you enjoyed your stay with us!We look forward towards welcoming you back to Freys and Stockholm soon again.Sincerely, Andrea - Front Desk

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and clean. One of the elevators was in maintenance so it took a long time to wait for the one that worked, we were on 7th floor.
Stayed 2 nights in Jun 2023
Response from Helena on Jun 21, 2023
Dear Adriana,Thank You for taking the time to give your feedback. Glad you had a nice stay with us. We have made a major update and installed new motors for our elevators. Unfortunately this means one lift has to be out of service during the time the work is being done. We are looking forward to the final updates being completed hopefully within the next few days. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and cute hotel with nice restaurant and bar. Rooms are good with basic amenities and clean. Breakfast was plentiful and varied. Staff are great, always available, and very helpful.
Stayed 3 nights in Jun 2023
Response from Penilla / Freys Hotel on Jun 20, 2023
Thank you Christine for your lovley feedback! We hope to see you here again next time you visist Stockholm.Best regards,

4/10 Poor

Eva

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I arrived for check in before 3pm and was happy to wait until the room was ready at 3pm. I returned to the hotel at 3.30pm to be told the room was ready and was given the key. When I got to the room it had not yet been serviced by housekeeping. I had to return the key and wait another 45 minutes to check in. The key they gave me the second time did not work in the door, meaning I had to return to reception *again*. There is only one lift working, meaning the entire hotel is using one lift so the wait for lift took forever. On our last day staying there we had been told check out was 12pm. At 9.30am a member of staff knocked on our door and asked us when we were planning to check out. When I told him 12pm, he said check out was 11am and if we planned to stay until 12pm I had to inform reception. The phone in the room did not work, so I had to get dressed (we had been asleep) and go down to reception to inform them we had been told check out was 12pm. When I told the clerk on reception about the man knocking at our door to inform us about the 11am check out time she seemed surprised and didn’t understand why this happened. In what was only a two night stay, there were at least 3 times I had to go to reception to complain.
Stayed 2 nights in Jun 2023
Response from Helena on Jun 20, 2023
Dear Eva, Thank You for taking the time to give your feedback and very sorry to hear about the misunderstandings during your stay. We understand this must have been frustrating. We are currently making a major update and installing brand new motors for our elevators, and unfortunately this means only one lift is in service until this work is complete. We are hoping the final installations will be done in the coming days. Or head of housekeeping has spoken to the employee who knocked on your door to make sure this does not happen again. He apologizes for this mistake. We are all just human. As noted on our check-in cards and our info-channel we do offer check-out extended until 12:00/noon for all our guests. Very sorry that this made your stay less enjoyable.Best Regards, HelenaFreys Hotel

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Helena on Jun 14, 2023
Tusen tack!

8/10 Good

JOHN Geoffrey

Traveled with family
Liked: Cleanliness, staff & service
Very convenient to train station and walkable to downtown.
Response from Helena on May 29, 2023
Thank You John, Glad you enjoyed your stay!Best Regards, Helena/ Freys Hotel

8/10 Good

LORILEE

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but efficient. Comfy beds. Central and close to transit.
Stayed 4 nights in May 2023
Response from Helena on May 23, 2023
Thank You Lorilee,Glad you enjoyed our hotel and hope to see you back in Stockholm soon again! Best Regards, Helena/ Lilla Rådmannen

8/10 Good

Choo Kiang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Central Railway Station. Walkable to everything else. Breakfast OK
Stayed 3 nights in May 2023
Response from Helena on May 15, 2023
Thank You for your kind review. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Sinan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this hotel was perfect, If I may make one comment/criticism it would be, our 6th floor room got too warm. Thank you.
Stayed 6 nights in May 2023
Response from Helena on May 15, 2023
Dear Sinan, Thank You for your kind review. We do have extra fans available for hot pre-summer days. Please never hesitate to contact the reception right away if you have any issues of questions during your stay and they will be happy to assist. Best Regards, Helena/ Freys Hotel

8/10 Good

Choo Kiang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was satisfactory Could be a bit nippy past midnight as there was no central heating. Reception did wanted to provide a portable heater but I declined for safety reason .
Stayed 1 night in May 2023
Response from Helena on May 8, 2023
Dear Choo Kiang,Thank You for taking the time to give your feedback. Glad you enjoyed your stay. Sorry to hear that you felt the room to be a bit cold. We do have a central heating system, however when temperatures change quickly as the past few weeks, it does take a while to adjust. We do have both secure extra heaters and blankets to offer if you wish. Let us know and we will be happy to help. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Helena on May 29, 2023
Tusen tack!

4/10 Poor

Deemie

Traveled with partner
Disliked: Amenities, property conditions & facilities
We made reservations based on Steve Reeves. The hotel was old without any noticeable upgrades. The Wi-fi (5th floor) was nonexistent. The room was small, dingy, and depressing. Everything felt old (not charming old). With the amount of people staying there, you would think they would do some upgrades. You have to carry around an actual heavy key to open your hotel room.
Stayed 3 nights in Apr 2023
Response from Helena on May 8, 2023
Dear Deemie,Thank You for taking the time to give your feedback and very sorry to hear you feel this way. The room you stayed in was updated with new wallpaper, flooring and storage solution just a few moths ago. We do strive to achieve a warm and "home-like" feeling in our rooms and have also chosen to keep the more traditional keys to our rooms. You are always welcome to hand in your key at the reception when leaving the hotel for the day and we will keep it safe for you. Besides our Standard rooms, we do offer larger Superior or Superior Plus rooms if you prefer more space. We have also recently upgraded our wi-fi system. Please never hesitate to contact the front desk if you are having trouble connecting and they will be happy to assist. We are here for you 24/7. Sorry that your experience was not as expected. Best Regards, Helena/ Freys Hotel

10/10 Excellent

Ayda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character, very central, fantastic staff!
Stayed 2 nights in Apr 2023
Response from Helena on Apr 18, 2023
Thank You so much for your kind words Ayda, Glad you enjoyed your stay with us! Best Regards, Helena/ Freys Hotel

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Our first stay in Stockholm and and we couldn't be more impressed by the Freys Hotel. The Hotel is in a great location for visiting all the main sights in Stockholm by foot and is also right by the Arlanda Express which takes you into Central Stockholm in about 15 minutes from the Airport. Our room was excellent, the staff were all helpful and the complimentary breakfast was an added bonus. We certainly hope to return in the near future.
Stayed 3 nights in Apr 2023
Response from Helena on Apr 18, 2023
Thank You so much for your kind words Paul. Very glad to see that you enjoyed staying with us while in Stockholm. Wish you all the best. Helena/ Freys Hotel

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Helena on Mar 6, 2023
Tusen tack!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Helena on Mar 6, 2023
Tusen tack!

10/10 Excellent

Stephanie, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Helena on Mar 13, 2023
Tusen tack!