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Reviews of Grand Hôtel Stockholm

5 out of 5
Grand Hôtel Stockholm
Södra Blasieholmshamnen 8, Stockholm

Reviews

9.6

Exceptional

Rating 10 - Excellent. 823 out of 1006 reviews" "
Rating 8 - Good. 124 out of 1006 reviews" "
Rating 6 - Okay. 30 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

MAGDALENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

arash

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in town
Stayed 4 nights in Feb 2024

10/10 Excellent

Mohammad

Stayed 3 nights in Feb 2024

10/10 Excellent

afshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pefect Very friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
High quality service and hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite property. Walkable to everything you'd want to visit in Stockholm. Coffee could use some attention - seemed kept too long.
Stayed 6 nights in Dec 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Devita

Stayed 3 nights in Dec 2023

10/10 Excellent

patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the friendly and professional staff. Gorgeous Hotel. Good food. Great start vacato our Swedish
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason, Jarrettsville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so friendly and helpful!
Stayed 3 nights in Dec 2023

10/10 Excellent

ANN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, the staff are welcoming and overall white glove service. However, it might get a little too much for some of us; house keeping is quite insistent on the turn down services that we’re not used to getting. If you do not wish to be disturbed in the evening you have to put out the do not disturb sign. The house keeper upon discovering that a guest is in the room and in bed should quietly apologize and exit the room, she did not, she attempted to try to explain herself and justify her actions, further disturbing the guest, which is a no no.
Stayed 3 nights in Oct 2023
Response from Katerina on Dec 4, 2023
Dear Valued guest,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hôtel Team

10/10 Excellent

Martha

Stayed 1 night in Oct 2023

10/10 Excellent

Neil Murray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff & hotel facilities. Booked theatre & boat trips for us. Really enjoyed our stay.
Stayed 5 nights in Oct 2023
Response from Katerina on Dec 4, 2023
Kära Tobias,Tack för att ni tog er tiden att ge oss en återkoppling om eran vistelse hos oss. Vi ser fram emot er nästa vistelse hos oss.Med vänlig hälsning, Grand Hôtel TeamReception

10/10 Excellent

Renu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury hotel with great location and service. The hotel spa is wonderful!
Stayed 1 night in Oct 2023
Response from Katerina on Dec 4, 2023
Dear Valued guest,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Katerina on Dec 4, 2023
Dear Valued guest,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Markus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Stockholm!
Stayed 8 nights in Aug 2023
Response from Ylva on Sep 4, 2023
Dear Markus,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ylva on Sep 4, 2023
Dear Dinesh,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

8/10 Good

renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ylva on Sep 4, 2023
Dear Renee,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Hotel is a 5 star experience in every way. Absolutely worth the splurge.
Stayed 3 nights in Aug 2023
Response from Ylva on Aug 30, 2023
Dear Monica,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Kevin

Stayed 3 nights in Aug 2023
Response from Ylva on Aug 19, 2023
Dear Kevin,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

6/10 Okay

MAURICE

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice property with great history. Staff is just amazing ! Unfortunately not very attentive to small details , sink and shower clogged and no turndown service. It was almost a GREAT experience!
Stayed 2 nights in Aug 2023
Response from Ylva on Aug 15, 2023
Dear Maurice,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Ofelya

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Aug 2023
Response from Ylva on Aug 15, 2023
Dear Ofelya,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Ylva on Aug 15, 2023
Dear Christina,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

6/10 Okay

jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ylva on Jul 26, 2023
Dear Jade,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent from the front desk to a bell boy Everybody had a great smile and super helpful. Great Location, clean and renovated rooms. I would recommend this hotel to anybody that’s thinking about going to Stockholm.
Stayed 3 nights in Jul 2023
Response from Ylva on Jul 26, 2023
Dear Albert,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Sweden!
Amazing! Stayed here for our wedding weekend and were upgraded…spectacular views and incredible service! Made a lifelong dream come true!
Stayed 3 nights in Jul 2023
Response from Ylva on Jul 19, 2023
Dear Guest,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Johan

Traveled with family
World class with a touch of Swedish allure
Stayed 1 night in Jul 2023
Response from Ylva on Jul 11, 2023
Dear Johan,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Arthur, Santa Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a Grand historic Hotel. It is elegant inside and outside. The staff was very good and helpful for the most part - not quite excellent. The location and view from the hotel is spectacular. It is close to many major sites, great restaurants and shopping. The bar is elegant and spacious with great views of the Harbor and city. The food service in the bar was marginal when we had dinner there - better to go to one of many other restaurants nearby.
Stayed 6 nights in Jun 2023
Response from Ylva on Jul 11, 2023
Dear Arthur,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Jordan

Stayed 2 nights in Jun 2023
Response from Ylva on Jul 27, 2023
Dear Jordan,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Ulla, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Ylva on Jul 4, 2023
Kära Ulla,Tack för att ni tog er tiden att ge oss en återkoppling om eran vistelse hos oss. Vi ser fram emot er nästa vistelse hos oss.Med vänlig hälsning, Grand Hôtel Team________________________________________Reception

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very helpful in accommodating our request for an early check-in and were efficient and gracious in every encounter. Our only disappointment was with the buffet selection and replenishment at the Grand Veranda which didn't seem able to keep pace with customer holiday demand.
Stayed 2 nights in Jun 2023
Response from Ylva on Jul 4, 2023
Dear Edward,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Alice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building tastefully renovated. Perfect location, helpful staff.
Stayed 5 nights in Jun 2023
Response from Ylva on Jul 4, 2023
Dear Alice,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Giannina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ylva on Jul 4, 2023
Dear Giannina,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the city centre attractions
Stayed 3 nights in Jun 2023
Response from Ylva on Jun 22, 2023
Dear Alan,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

8/10 Good

Hiie

Traveled with group
Liked: Cleanliness, staff & service
lovely place good food and excellent service with shampagne my junior suite was described on internet with photo picture direct view to the palace and 2 big windows in the main room but in reality there is as a 1 widow in the main room and view was obstructed partially by the building walls… other window was a walk from the adjacent building…
Stayed 1 night in Jun 2023
Response from Ylva on Jun 22, 2023
Dear Hiie,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Bol

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jun 2023
Response from Ylva on Jun 15, 2023
Dear Bol,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

poul

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 2 nights in May 2023
Response from Ylva on May 10, 2023
Kära Poul,Tack för att ni tog er tiden att ge oss en återkoppling om eran vistelse hos oss. Vi ser fram emot er nästa vistelse hos oss.Med vänlig hälsning, Grand Hôtel Team_______________________________________Reception

10/10 Excellent

alon

Stayed 3 nights in Apr 2023
Response from Ylva on Apr 25, 2023
Dear Alon,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

8/10 Good

Purdip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Ylva on Mar 20, 2023
Dear Purdip,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Our first room was a bit small and not so well appointed but when we commented we were given two other room options and moved to a beautiful room. Mainly service was excellent, a couple of little hiccups with the concierge and one day our room wasn't cleaned and we had to ask for it to be serviced. The breakfast was really excellent, as was the beautiful champagne bar and the spa! All in all a really lovely experience and highly recommended for a luxurious experience in Stockholm.
Stayed 5 nights in Mar 2023
Response from Ylva on Mar 20, 2023
Dear Guest,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were fantastic
Stayed 2 nights in Feb 2023
Response from Ylva on Feb 27, 2023
Dear Richard,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beyond wonderful, coming from someone very difficult to please. The staff (especially Hugo!) made our stay incredible. The spa, bar, and both restaurants were all incredible. I can’t recommend this hotel enough and can’t wait to come back during the summer!
Stayed 3 nights in Feb 2023
Response from Ylva on Feb 24, 2023
Dear Alexa,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class service and facility with an enormous breakfast buffet spread, fresh and delicious. Location is also superb with views of the water, royal palace and within walking distance of major museums.
Stayed 6 nights in Feb 2023
Response from Ylva on Feb 21, 2023
Dear Elizabeth,Thank you for taking the time to give us feedback on your stay with us. We look forward to your next stay with us.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Stephanie

10/10 Excellent

Dale

Stayed 1 night in Dec 2022

2/10 Terrible

Rasmus

Traveled with family
Disliked: Staff & service, property conditions & facilities
SPA
Horrible service at the hotel for the second consecutive time. The SPA wasn’t included which wasn’t clear in the booking and noone told us when booking the SPA but later at check out there was a cost added to the bill. We were accused at the reception that we should have known this. It’s not acceptable customer service.
Stayed 1 night in Dec 2022
Response from Ylva on Dec 27, 2022
Dear Rasmus,Thank you for taking the time to give us feedback on your stay with us, we appreciate it. My colleague handled your complaint upon check-out and removed the spa charge off your bill, we hope that you are satisfied with this compensation. Once again, thank you for the feedback and we are happy to welcome you back another time.With kind regards,Grand Hotel Team________________________________________Reception

10/10 Excellent

Per Ola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities