Ratings based on 4,015 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from San Diego,CA

Excellent location with beautiful view of the city

Posted May 11, 2016
Pros: Location and view.
Cons: Size of the Queen rooms.
Location: See above
Plenty of activities in walking distance. Close to public transportation.
Comment from Hotel Management
May 13, 2016 by Hélène O, Hotel Management
Dear Donald, Thank you very much for your feedback. I am sorry that you were not fully happy with the room size so should you one day come back, please let me know. It would be my pleasure to help allocating you a room for your convenience. Kind regards, Hélène O Guest Relations Manager
4 out of 5
by A verified traveler

zentral gelegenes Hotel

Posted May 6, 2016
Pros: Frühstück, zentrale Lage, Aussicht, Sauberkeit
Cons: für längere Aufenthalte mehr Schrankkapazität
Location: Stockholm - Södermalm, sehr zentral gelegen.
Schönes Stadthotel, zentral gelegen, Frühstück super, Zugang zum Zimmer umständlich (ein Stock runter - anderer Aufzug und dann hoch). Zimmer sauber, Bad sauber, jedoch wegen fehlender Abluft etwas muffig. Für einen Business-Besucher, der zwei Tage bleibt ist die Einrichtung genügen. Für einen einwöchigen Aufenthalt für 2 Personen ist der Schrank definitiv zu klein. Fantastische Aussicht auf Stockholm. Personal freundlich. Bordkarte beim zentralen Drucker ausdrucken nicht möglich - bricht wegen Überlastung ab. Zimmersafe defekt.
Comment from Hotel Management
May 11, 2016 by Hélène O, Hotel Management
Dear Guest, Many thanks for your comments from your stay with us. I am very glad that you overall enjoyed staying with us, with our wonderful breakfast, central location and the cleanliness of our hotel. Should you return please let us know and we will look into the possibilities of more storage space and I do hope to soon see you back with us. Kind regards, Hélène O Guest Relations Manager
3 out of 5
by A verified traveler from London

A big brand not so big on delivery

Posted May 4, 2016
Pros: The staff. The shower. The TV Channel selection.
Cons: See above.
Location: Slussen is close to the centrum and hotel close to that metro - so convenient. Major construction works ongoing now but pleasant near the water
You know the snowball effect? You have one problem then you start seeing others. The Room Service food was awful. Cool, dry and v underwhelming. The sauna wasn't really a proper sauna, no bucket in the Ladies and only one bench. Not all the lights worked and the AC blew warm air (yes, it really was hot in Stockholm). There were other problems too - like the loo roll holder placed in such a position that meant you couldn't really get comfortable on the seat and awful pillows (for me). But - mistakes happen, it's the resolution that counts. The management were both understanding, patient and decisive in putting things right for us. I have no hesitation in recommending this hotel on the basis the staff and management will be there if needed and should the unfortunate happen, they will do all they can to put things right. Their staff are a credit to the brand and the hotel itself.
Comment from Hotel Management
May 12, 2016 by Hélène O, Hotel Management
Dear ennaress, Thank you so much for sharing your feedback from your stay with us at Hilton Stockholm Slussen. I do get truly concerned that there were so many points that affected your stay with us in a less comfortable way, that you in fact experienced the snowball effect. Please rest assured that each and every point you raise have been shared with the concerned department Managers for further actions, to reach the top quality I know so well we actually can deliver. Should you ever return and need assistance of any kind, both I and my colleagues remain at your disposal. We do hope to one day see you back with us. Warm regards, Hélène O Guest Relations Manager
Comment from Hotel Management
May 12, 2016 by Hélène O, Hotel Management
Dear ennaress, Thank you so much for sharing your feedback from your stay with us at Hilton Stockholm Slussen. I do get truly concerned that there were so many points that affected your stay with us in a less comfortable way, that you in fact experienced the snowball effect. Please rest assured that each and every point you raise have been shared with the concerned department Managers for further actions, to reach the top quality I know so well we actually can deliver. Should you ever return and need assistance of any kind, both I and my colleagues remain at your disposal. We do hope to one day see you back with us. Warm regards, Hélène O Guest Relations Manager
5 out of 5
by A verified traveler from Burgenland/Österr.

Ideal für Städtetrip.

Posted Apr 15, 2016
Pros: Alles
Cons: Nein
Location: sehr zentral in Stockholm, gleich bei einer großen U-Bahn-Station (Slussen), super Ausgangspunkt für alle Stadtbesichtigungen;
Frühstück spitze, zentrale Lage, U-Bahn gleich ums Eck, freundliches Personal, unkompliziert, perfekt.
Comment from Hotel Management
May 12, 2016 by Hélène O, Hotel Management
Dear Iris u. Günther, many thanks for your feedback. I get very happy to find that our hotel was perfect for your city trip and I hope to have the pleasure of seeing you back with us in a near future. Kind regards, Hélène O Guest Relations Manager
4 out of 5
by A verified traveler from Ftankfurt, Hessen

Sehr gute Lage um Stockholm zu Fuß zu erkunden

Posted Apr 6, 2016
Hotel erfüllt die beschriebenen Eigenschaften. Die Lage ist super - man kann alles sehenswertes innerhalb von 15-30 Minuten zu Fuß Erreichen. Die Sauna fällt etwas klein aus, bzw. ist nur in den Umkleidekabinen im Gym vorhanden. Reichhaltiges Frühstücksbüffet.
Comment from Hotel Management
Apr 10, 2016 by Julia, Hotel Management
Dear Simon. It makes me happy that you found the hotel to your liking, and that you had an enjoyable stay in Stockholm. I will forward your comments regarding the sauna to the company that owns the gym and that we have a cooperation with. I also want to thank you for choosing Hilton Stockholm Slussen and for you feedback. Kind Regards, Julia H Assistant Guest Relations Manager
3 out of 5
by A verified traveler from Hampshire

Adequate for a city break and we'll located.

Posted Apr 5, 2016
A well-placed hotel for a city break, close to the main station and withing walking distance of all the main sights and attractions. The rooms are somewhat dated though, with a feeling that they are due for refurbishment. Adequately clean and tidy, a good hotel for a few nights.
Comment from Hotel Management
Apr 10, 2016 by Julia, Hotel Management
Dear Emma. Thank you for taking the time to give us your feedback and for staying with us at the Hilton Stockholm Slussen. It makes me happy to read that you had an enjoyable stay in Stockholm and that the hotels location fulfilled your needs. I am going to forward your comments regarding the refurbishment in the room to the management. And I hope that we will have the pleasure to welcome you back to us the next time you are visiting Stockholm. Yours Sincerely, Julia H Assistant Guest Relations Manager
4 out of 5
by A verified traveler

Posted Mar 21, 2016
Bra härligt läge, nära kommunikationer. Trevlig personal Härlig frukostbuffe.
Comment from Hotel Management
Mar 24, 2016 by Julia H, Hotel Management
Bäste Anonymous. tack för att du valde Hilton Stockholm Slussen och för dina fina kommentarer. Det gör mig glad att se att du gillade hotellet och att du hade en bra vistelse med oss. Du är alltid varmt välkommen tillbaka till oss. Varma Hälsningar, Julia H Assistant Guest Relations Manager
5 out of 5
by A verified traveler from kALMAR

MYCKET FINT HOTELL CENTRALT, BRA SERVICE, EKEN BRA

Posted Mar 7, 2016
Pros: BRA SERVICE FINT HOTELL
Location: NÄRA TILL T-BANA, DJURGÅRDSFÄRJORNA, M.M. M.M. 72 TIMMARSKORT FÖR 140 KR/PERS. OCH DU ÅKER HUR MYCKET DU VILL.
LYCKAD WEEKEND I STOCKHOLM. RESTAURANGER, MUSEEUM, SALTSJÖBANAN.
Comment from Hotel Management
Mar 24, 2016 by Julia H, Hotel Management
Bäste Gustaf. vad kul att läsa att du hade en bra vistelse med oss och en fantastisk weekend i Stockholm. Jag vill också passa på att tacka för tiden du tagit dig att skriva till oss samt att du valde Hilton Stockholm Slussen. Jag hoppas att vi får se dig igen nästa gång du besöker Stockholm. Varma Hälsningar, Julia H Assistant Guest Relations Manager
5 out of 5
by Joacim from Västerås, Sweden

Underbar service i perfekt läge

Posted Feb 24, 2016 on Hotels
Vänligt bemötande och fräscha rum. Allmänna ytor lite gamla och i behov av renovering. Välfylld och välsmakande frukostbuffé. Hårda sängar. Nära till shopping, uteliv samt tunnelbana.
5 out of 5
by Kristina from Örebro

Utmärkt

Posted Feb 24, 2016 on Hotels
Supernöjd!!!