Poor security-stolen handbag
Posted Dec 31, 2016
My family and I encountered numerous concerning issues during our stay 24th-29th December 2016; it was shocking to me the lack of security in the hotel. On several occasions our friends came to the hotel to visit us, they walked in without any reception staff asking who they were, they had easy access to the restaurant and elevator to gain access to the hotel rooms. This must pose fire safety issues as well as security for your guests. There was no telephone in the room, which is detrimental in case of emergency; it cannot be assumed that all guests have mobile phones. Additonally, my handbag was stolen in the hotel's restaurant whilst my daughter was sitting at the table by a random stranger walking in off the street. In the bag was my husband's mobile phone, both our medications and cash money as well as my husband's three bank cards. I did not leave my bag unattended as my daughter was sitting at the table. In my surprise, the staff members were not in the least bit helpful, they refused to call the police and instead reluctantly gave us the number to call ourselves. They acted as if it was nothing out of the ordinary. As a guest, I put my trust in the hotel's security and I did not feel safe. Not only was my holiday ruined but also my safety, health and finance was affected.
Comment from Hotel Management
Jan 13, 2017 by Hanna, Hotel Management
Dear Dr M Ramzani,
I´m very sorry to hear that your bag was stolen in the restaurant and I´m sorry to hear you thought the help you got weren´t enough even since the staff spent several hours talking to the police, checking the film from the security cameras and preparing a VIP basket for you.
Regarding that your friends just could walk in without staying at the hotel, that is absolutely correct. The Hub is a hotel and Livingroom and we have as many guests in our Livingroom that works or lives in the area that comes here for breakfast, lunch, dinner, after work, co-working etc etc, so we really want to be that meeting point for both guests staying at the hotel and people in the area. Despite this we have never once had any problems with someone breaking in to a room or guests complaining about other people at the floors.
I once again want to emphasize how sorry I am this happened to you and I will take all your feedback and use it to improve our hotel further in the future.
I wish you all the best!
Best regards Hanna Dahlén, General Manager