Ratings based on 812 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Christmas stay

Posted Dec 26, 2016
An excellent choice overall. Nice location to all the major attractions.
Comment from Hotel Management
Dec 27, 2016 by GM, Hotel Management
Dear Guest, Thank you for your great support. We are glad to have you as our guest. Kind regards, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in a great location

Posted Dec 5, 2016
2nd stay here and it doesn't disappoint. Excellent location, easy for travel to the airport, central for all sight seeing and shopping, great restaurants nearby. If you can, book a club room to benefit from the additional facilities which make it value for money. Beds are a bit too soft and shower not great but otherwise excellent.
Comment from Hotel Management
Dec 8, 2016 by GM, Hotel Management
Dear Guest, Thank you very much for your wonderful support. I am so grateful for you kind words. You mention that you find our beds being a bit on the soft side, and I would like to let you know that it is possble to arrange for an extra bed board next time you stay. Just let us now and we will take care of it. Kind regards, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Excelent! Nice staff and great location.

Posted Nov 16, 2016
Very kind front desk staff. Very clean and comfortable room. Hotel is very close to most of the important places, good restaurants and the Central Station.
Comment from Hotel Management
Nov 16, 2016 by GM, Hotel Management
Dear Guest, Thank you so much for these wonderful words and for giving us such great praise. It means the world to me. Kind regards, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel and close to central station

Posted Oct 27, 2016
Hotel is close to city hall and other attractions. Staffs were very friendly and professional. Specially Paula and Alexander thank you.
Comment from Hotel Management
Oct 28, 2016 by GM, Hotel Management
Dear Guest, Thank you for commenting on your visit and for bringing two of our associates forward. Your feedback has been shared. Kind regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Katy TX

Great location

Posted Oct 8, 2016
Location: Very close to Old Town and shopping areas. Enjoyed Vasa and Abba Museums.
If you're training into Stockholm, this location is perfect as just a few minutes walk away! Very busy streets but not loud on 6th floor. Nice linens and clean room. All staff helpful and polite. Good overall experience.
2 out of 5
by A verified traveler

Below expectations

Posted Sep 22, 2016
My wife and I have reserved a Junior Suite at the Sheraton Stockholm hotel. The room's furniture and decor was outdated and the room was more of what you'd expect from the less than average 4 star hotel. The reception and the operator did not respond to many of my calls when their assistance would have been helpful. Housekeeping is not as one would expect from the Sheraton. We've faced issues with the elevators' reponses to our room keys even after changing the keys a couple of times (I have witnessed this issue with other guests as well). The only advantage over other hotels is the Sheraton's location.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Good location for exploring Stockholm

Posted Sep 14, 2016
Pros: Clean, comfortable with good facilities & efficient & friendly staff who mostly spoke fluent English.
Cons: Restaurant menu is rather limited for the price.
Location: Very convenient for exploring Stockholm. A busy & interesting location.
Close to the central station/airport bus terminus. Within walking distance of the old town & many other attractions. Good access to public transport (recommend the 3 day card). Enjoyed a range of visits/excursions.
Comment from Hotel Management
Sep 14, 2016 by GM, Hotel Management
Dear Ken, Thank you so much for your great support. We promise to keep the good work up! Kind regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Classy hotel in good location

Posted Sep 9, 2016
Very central, high quality hotel. Good parking suitable for low/wide cars. Most areas good to excellent although staff didn't know a lot about local area. They were friendly though. Would stay there again.
Comment from Hotel Management
Sep 12, 2016 by GM, Hotel Management
Dear Guest, Thank you for the feedback. Your comments have been shared witin the team. Kind regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Overlooking Old City.

Posted Sep 5, 2016
Post a large work project and pre the start of school, my teenage son and I stayed here for part of annual father and son getaway. Our room overlooked Gamla Stan, or the old city. The spacious - particularly by European standards - room sported two very comfortable queen size beds. The bathroom, and room in general, was very clean and up to date. While we generally ate in Gamla Stan, we did have breakfast at the hotel. The assortment was large and varied, with eggs to order, various cheeses, yourts, breads, fruit, etc., etc. We also stayed at a small, traditional hotel in Gamla Stan, thinking that being in the old town would vary the experience. However, if we had known how close and convenient the Sheraton was, we probably would have stayed there the whole trip. In the end, I highly recommend this hotel.
Comment from Hotel Management
Sep 7, 2016 by GM, Hotel Management
Dear Guest, It is so great to read that you had such a perfect getaway with your teenage son. We hope that you will have many great future visits together and that you will chose our destination again one day. Yours sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great hotel.

Posted Sep 4, 2016
Staff friendly and helpful. Perfect location. The room was clean comfortable and quiet,as requested
Comment from Hotel Management
Sep 7, 2016 by GM, Hotel Management
Thank you - wonderful words from a wonderful guest! Hope you will be back one day. Yours sincerely, General Manager