Ratings based on 3,530 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Below expectations

Posted Sep 22, 2016
My wife and I have reserved a Junior Suite at the Sheraton Stockholm hotel. The room's furniture and decor was outdated and the room was more of what you'd expect from the less than average 4 star hotel. The reception and the operator did not respond to many of my calls when their assistance would have been helpful. Housekeeping is not as one would expect from the Sheraton. We've faced issues with the elevators' reponses to our room keys even after changing the keys a couple of times (I have witnessed this issue with other guests as well). The only advantage over other hotels is the Sheraton's location.
3 out of 5
by A verified traveler

Posted Sep 20, 2016
Pros: Lage
Cons: s.o.
Location: zentral
Frühstück = ammerikanische Massenabfertigung, aber ok Zimmer sehr klein, renovierungsbedürftig positiv: die Lage Personal freundlich
Comment from Hotel Management
Sep 21, 2016 by GM, Hotel Management
Dear Guest, Thank you for the feedback. We work hard on updating our premises and services. Kind regards, General Manager
5 out of 5
by A verified traveler from Bosatt i nærheten av Oslo

Dette var et flott hotell med ypperlig beliggenhet

Posted Sep 19, 2016
Pros: Beliggenheten, dessuten var betjeningen veldig hyggelig og hjelpsom.
Cons: Kan ikke finne noe i farten.
Location: -
Veldig fornøyd med oppholdet. Hjelpsom og trivelig betjening både i resepsjon og i frokostsalen. Vil gjerne være gjest her senere. Nydelig mat til frokosten, mye å velge mellom. Dessuten et meget bra rom, rolig og fint. Merket ikke noe til trafikken. Gode senger.
Comment from Hotel Management
Sep 22, 2016 by GM, Hotel Management
Bäste Ellen, Tusen tack för dina fina ord. Vi älskar att få feedback och det är underbart att höra att du trivdes så bra. Vänliga hälsningar, VD
3 out of 5
by A verified traveler

Posted Sep 19, 2016
Pros: l'emplacement
Cons: equipement
Hotel tres bien situé mais tres mauvais rapport qualité/PRIX
4 out of 5
by A verified traveler from 日本(大阪)

スットクホルム中央駅に徒歩5分

Posted Sep 17, 2016
Pros: スットクホルム中央駅に近いのでホテルからアーランダ国際空港までアーランダエキスプレスを利用すると30分で行けます。4泊しましたが、空港に近いので中1泊ヘルシンキへ小旅行をしました。また旧市街ガムラ・スタン、市庁舎えも10分ぐらいでいけます。とにかくどこに行くにも便利なホテルです。
クラブルームを利用しました。朝食は7階のクラブルームでゆっくりと頂きました。また夕方17:30~19:30までワイン、ビールなどが頂けましたので(お酒のあて、副食など)外で食事をしなくてもいけました。娘はサーモンがとても美味しかったそうです。ただ残念なのがバスタブがなかったことと1Fのフロントでくつろげる場所がないことです。欲を言えば日本語を話せるスタッフ(英語を話せませんでしたので)が居ていただけば最高です。
5 out of 5
by A verified traveler from West Sussex

Good location for exploring Stockholm

Posted Sep 14, 2016
Pros: Clean, comfortable with good facilities & efficient & friendly staff who mostly spoke fluent English.
Cons: Restaurant menu is rather limited for the price.
Location: Very convenient for exploring Stockholm. A busy & interesting location.
Close to the central station/airport bus terminus. Within walking distance of the old town & many other attractions. Good access to public transport (recommend the 3 day card). Enjoyed a range of visits/excursions.
Comment from Hotel Management
Sep 14, 2016 by GM, Hotel Management
Dear Ken, Thank you so much for your great support. We promise to keep the good work up! Kind regards, General Manager
4 out of 5
by A verified traveler from UK

Classy hotel in good location

Posted Sep 9, 2016
Very central, high quality hotel. Good parking suitable for low/wide cars. Most areas good to excellent although staff didn't know a lot about local area. They were friendly though. Would stay there again.
Comment from Hotel Management
Sep 12, 2016 by GM, Hotel Management
Dear Guest, Thank you for the feedback. Your comments have been shared witin the team. Kind regards, General Manager
5 out of 5
by A verified traveler from NJ

Overlooking Old City.

Posted Sep 5, 2016
Post a large work project and pre the start of school, my teenage son and I stayed here for part of annual father and son getaway. Our room overlooked Gamla Stan, or the old city. The spacious - particularly by European standards - room sported two very comfortable queen size beds. The bathroom, and room in general, was very clean and up to date. While we generally ate in Gamla Stan, we did have breakfast at the hotel. The assortment was large and varied, with eggs to order, various cheeses, yourts, breads, fruit, etc., etc. We also stayed at a small, traditional hotel in Gamla Stan, thinking that being in the old town would vary the experience. However, if we had known how close and convenient the Sheraton was, we probably would have stayed there the whole trip. In the end, I highly recommend this hotel.
Comment from Hotel Management
Sep 7, 2016 by GM, Hotel Management
Dear Guest, It is so great to read that you had such a perfect getaway with your teenage son. We hope that you will have many great future visits together and that you will chose our destination again one day. Yours sincerely, General Manager
5 out of 5
by A verified traveler from toronto

Great hotel.

Posted Sep 4, 2016
Staff friendly and helpful. Perfect location. The room was clean comfortable and quiet,as requested
Comment from Hotel Management
Sep 7, 2016 by GM, Hotel Management
Thank you - wonderful words from a wonderful guest! Hope you will be back one day. Yours sincerely, General Manager
4 out of 5
by A verified traveler from Harpenden, Herts

Sheraton

Posted Aug 29, 2016
Pros: Very friendly staff.
Reasonable location. Had a courtyard view which was disappointing having booked a Junior Suite.
Comment from Hotel Management
Aug 29, 2016 by GM, Hotel Management
Dear Guest, Thank you for your post. I am glad that you gave us a high score, although your expectations were not completely met in terms of the suite location. Yours Sincerely, General Manager