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Reviews of Best Western Plus Executive Inn & Suites

3 out of 5
Best Western Plus Executive Inn & Suites
1415 E Yosemite Ave, Manteca, CA

Reviews

7.4

Good

Rating 10 - Excellent. 325 out of 1011 reviews" "
Rating 8 - Good. 301 out of 1011 reviews" "
Rating 6 - Okay. 181 out of 1011 reviews" "
Rating 4 - Poor. 118 out of 1011 reviews" "
Rating 2 - Terrible. 86 out of 1011 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Mathew

Disliked: Cleanliness, amenities, property conditions & facilities
It was supper loud with a lot of sketchy foot traffic. The room had an odd odor. The bathroom sink didn’t drain. The shower never got warm. The towels appeared stained with makeup and dirty. The coffee in the morning was instant and not ground brewed. I will never stay there again.
Stayed 1 night in Mar 2024
Response from front office manager on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Rafael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you Rafael, we appreciate your time on rating us.

8/10 Good

Trevell

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from manager on Mar 23, 2024
Thank you Trevell, we appreciate you rating us.

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Everything is so close it’s amazing. Will be staying here again
Stayed 1 night in Mar 2024
Response from front office manager on Mar 19, 2024
Thank you!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times. It's very comfortable and the rooms have always been very clean. it's convenient to the freeway. When it's warm the pool is great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Thank you Linda, we appreciate your review and rating

4/10 Poor

Verta

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms look very rundown and dirty
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Thank you Verta for you honest feedback. We appreciate your time and rating.

6/10 Okay

Silvia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from front office manager on Mar 18, 2024
Thank you Silvia for taking your time on the survey.

6/10 Okay

Kierstin

Disliked: Staff & service
Breakfast staff very rude
Stayed 1 night in Mar 2024
Response from front office manager on Mar 13, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Juvenal

Stayed 1 night in Feb 2024
Response from front office manager on Mar 14, 2024
Thank you Juvenal!

8/10 Good

Bob

Stayed 1 night in Mar 2024
Response from front office manager on Mar 12, 2024
Thank you Bob for taking the time to leave us a rating!

6/10 Okay

Yajaira

Traveled with partner
Disliked: Staff & service, amenities
Hotel was centrally located where there was places in walking distance to grab a bit to eat. When checking in. They didn't have the rooms cleaned. So we had to wait 30 mins. Upon entering the room it was very clean. We noticed the room didn't have any towels. I called the front desk and they provided them for us. Next day they clean we our room but yet again they didn't provided towels. When I went to request for some they said they had a towel shortage and they will get us new ones in the morning. Very inconvenient for us. As we had to get up early for work. There was also a lot of homeless people around and coming into the area of the hotel. For the price of the hotel we could have stayed somewhere else.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 11, 2024
Thank you Yajaira for sharing and rating us. We apologize for not having towels available during your stay.

8/10 Good

Pardeep

Good
Stayed 2 nights in Mar 2024
Response from manager on Mar 11, 2024
Thank you Pardeep for rating us

2/10 Terrible

Ruby

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We just arrived on day one and no towels in the room, no towels in the pool area, closet door does not open properly, our key card is not working (even though you try to put the key in the slot slow) and the hot tub is not working properly. Best Western needs to review this location before others complain ASAP!
Response from manager. on Mar 11, 2024
We apologize for not having any towels in your room. We will check on the door lock. Thank you for sharing and rating us

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was smell like dirty
Stayed 1 night in Mar 2024
Response from manager on Mar 11, 2024
We apologize for the smell. We have looked into it. We hope you'll stay with us again.

4/10 Poor

Kimberly, McKinleyville

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room had a moldy ceiling and no towels. The key card failed several time so access was a challenge.
Stayed 2 nights in Mar 2024
Response from front office manager on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

P

Stayed 1 night in Mar 2024

10/10 Excellent

Albert, Fresno

Stayed 2 nights in Aug 2023
Response from front office manager on Mar 27, 2024
Thank you Albert, we appreciate your time on rating us.

6/10 Okay

David

Traveled with partner
The property was not very clean in the rooms, and it was noisy at night
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you David, we appreciate you rating us.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisiest hotel I've ever stayed at. Room wasn't cleaned thoroughly. Never staying here again.
Stayed 1 night in Feb 2024
Response from manager on Mar 2, 2024
Thank you for rating us. We're sorry for the noise.

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service
The was ok. We found a a very unusual smell in the room, and all the stairs were very dirty
Response from Front Office Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jennifer GFront Office ManagerBest Western Plus Executive Inn & Suites

4/10 Poor

Farzad

Disliked: Cleanliness, property conditions & facilities
We were on the first floor and a group of teens were smoking weeds in front of our room for a long time at night. We did not feel safe at all.
Stayed 1 night in Feb 2024
Response from front office manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jennifer GFront Office ManagerBest Western Plus Executive Inn & Suites

2/10 Terrible

Chase

Traveled with family
Disliked: Staff & service, property conditions & facilities
Hotel did not enforce its own quiet time policy. Allowing other guests to party with loud music on their balcony late into the night. Not a place to stay to break up a long trip if your goal is to sleep.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 20, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jennifer GFront Office ManagerBest Western Plus Executive Inn & Suites

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for an extended stay, and we both agreed, we would stay there again. The house keeping staff, was the best I have ever seen, very accommodating to our every need. If ever in the Manteca area, I highly recommend staying at the Manteca best western.
Stayed 21 nights in Dec 2023
Response from manager on Feb 17, 2024
Hello Jamie,Thank you for sharing and rating us. We appreciate the kind words and hope to see you again sometime this year.

6/10 Okay

Traevon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from front office manager on Feb 9, 2024
Thank you for taking your time to leave us a review!

10/10 Excellent

Galen, San Francisco

Stayed 1 night in Feb 2024
Response from front office manager on Mar 21, 2024
Thank you Galen!

4/10 Poor

Gary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So noisy we couldn’t sleep room was next to the freeway
Stayed 1 night in Jan 2024
Response from front office manager on Feb 2, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front office manager on Jan 31, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

lailah

Stayed 3 nights in Jan 2024
Response from front office manager on Mar 21, 2024
Thank you lailah for you honest feedback. We appreciate your time and rating.

10/10 Excellent

john

Business traveler
Looking forward to coming back.
Stayed 2 nights in Nov 2023
Response from front office manager on Jan 25, 2024
Thank you John!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from manager on Jan 15, 2024
Thank Maria we apricate you rating us.

6/10 Okay

Drey

Business traveler
Liked: Staff & service
The room I stayed in had mold growing on the wall by the sink
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Thank you for rating us. We're sorry for not Meating your expectations. We will look at the sink.

10/10 Excellent

Mosheer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from front office manager on Jan 9, 2024
Thank you for your rating!

10/10 Excellent

Maria Del Rocio

Stayed 1 night in Jan 2024
Response from front office manager on Jan 25, 2024
Thank you for your rating!

2/10 Terrible

Heba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told there was a small deposit that I would get back once I checked out the next day. I booked 1 room for 1 night and I was over charged by 2 extra nights I never booked or used. I reached out to Best Western and am now waiting for their response in the matter. I waited until the pending charge on my account cleared and that is when I noticed the wrongful charge. Best western told me their records show I asked to extend my stay which I never did. I asked for camera footage to be pulled as well.
Stayed 1 night in Dec 2023
Response from front office manager on Jan 31, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Delmy

Stayed 1 night in Dec 2023
Response from front office manager on Jan 9, 2024
Thank you for your rating!

6/10 Okay

Janette

Room had a bad smell in it
Stayed 1 night in Dec 2023
Response from front office manager on Jan 3, 2024
Thank you for your rating.

10/10 Excellent

Frank

Stayed 3 nights in Dec 2023
Response from manager on Jan 1, 2024
Thank you for taking time to rate us.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from front office manager on Dec 28, 2023
Thank you Antonio for your rating!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee machine in the breakfast area was lousy
Stayed 1 night in Dec 2023
Response from front office manager on Dec 27, 2023
Thank you Stephanie for rating!

8/10 Good

Kenneth

Liked: Staff & service, amenities, property conditions & facilities
Property was relatively secure with fences on all sides. Driveway was difficult to get into because of only one access from the street Rooms were nice and bed was very comfortable. Property needed cleaning in the walkway areas.
Stayed 2 nights in Dec 2023
Response from front office manager on Dec 27, 2023
Thank you Kenneth for your rating!

8/10 Good

evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from front office manager on Dec 22, 2023
Thank you for your review.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from front office manager on Jan 9, 2024
Thank you for your rating!

2/10 Terrible

Amy

Stayed 1 night in Dec 2023
Response from front office manager on Dec 22, 2023
Thank you for your rating.

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service
BW plus Manteca
Overall not bad just maintenance issues. The towel rack was about tobfall off the wall The sink drains were so slow it seemed clogged at first. Excessive calcium of thr shower heads the sprayed several directions. The seals on the shower need replaced. Water came from the tub and shower at the same time. Service was great the staff was friendly rooms were clean.
Stayed 1 night in Dec 2023
Response from Manager on Dec 18, 2023
Thank you Shawn for the high rating. We appreciate you choosing to stay at the Best Western Manteca. We apologize for the inconvenience for both the shower and sink. This was passed along to our maintenance before renting the room again. We hope to see you again, Happy Holidays.

10/10 Excellent

MARBIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from front office manager on Dec 22, 2023
Thank you for your rating.

6/10 Okay

Ashley

Stayed 1 night in Dec 2023
Response from Front office manager on Dec 13, 2023
Thank you Ashley for your review!

4/10 Poor

Kelli

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor drainage in tub. Broken window latch (it was laying on window sill). Room was nice. Hot tub was nice to have too
Stayed 6 nights in Nov 2023
Response from front office manager on Nov 30, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Gardenia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled really bad and the furniture looks really old and had rust around it. The curtains had multiple stains.
Stayed 1 night in Nov 2023
Response from front office manager on Nov 28, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often. Nice and convenient. A couple of times I got a room with a new smart TV so I could use Netflix and other times I got an older TV. I wish they would update them all. Outside of that, not too bad for the price.
Stayed 1 night in Nov 2023
Response from front office manager on Nov 28, 2023
Dear William Mcpherson,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Steven

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hot tub was not working during our stay.
Stayed 1 night in Nov 2023
Response from front office manager on Nov 28, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.