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Reviews of Best Western Plus Executive Inn & Suites

3 out of 5
Best Western Plus Executive Inn & Suites
1415 E Yosemite Ave, Manteca, CA

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 1002 reviews" "
Rating 8 - Good. 297 out of 1002 reviews" "
Rating 6 - Okay. 176 out of 1002 reviews" "
Rating 4 - Poor. 114 out of 1002 reviews" "
Rating 2 - Terrible. 86 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Delfina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best location to stay. Very safe and everything was super close.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 22, 2024
Thank you, Delfina we appreciate you rating us. Have a great week.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
Thank you Denise, we appreciate you rating us. Have a great week

2/10 Terrible

Stanley, Yelm

Disliked: Cleanliness, property conditions & facilities
Appearance is not everything. Very inconvenient access to rooms unless you have a parking area room. Can't access those rooms with a loaded luggage cart, which also has hallways to inside rooms. We were directed to park but not warned we couldn't get a luggage cart to our room from where we parked! Finally figured it out on our own, but never had a similar experience. Bathroom floor was not cleaned, room was sparse, clearly not what we expected for the title and cost!
Stayed 1 night in Apr 2024
Response from front office manager on Apr 23, 2024
Thank you Stanley for you honest feedback. We appreciate your time and rating.

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times. Rooms are always clean, staff is so friendly.
Stayed 1 night in Apr 2024
Response from front office manager on Apr 25, 2024
Thank you Linda, we appreciate you rating us. Have a great day.

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Thank You Joanne, we appreciate you rating us. Have a great weekend.

8/10 Good

Stephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and staff were friendly
Stayed 1 night in Apr 2024
Response from front office manager on Apr 19, 2024
Thank you Stephany for rating us, we appreciate your time.

10/10 Excellent

Saundra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Nice pool and hot tub and a great breakfast!
Stayed 3 nights in Apr 2024
Response from front office manager on Apr 19, 2024
Hi Saundra, Thank you for rating us, we appreciate your time.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
@@@@@@@@&@
Stayed 1 night in Apr 2024
Response from front office manager on Apr 17, 2024
Thank you Adam. We appreciate your time in leaving a review.

6/10 Okay

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Unit mostly clean, dark alley to elevator, very noisy.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Thank you Jennifer, for rating us and letting us about your stay.

6/10 Okay

Tara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was next to freeway and you can hear car activity all night
Stayed 1 night in Mar 2024
Response from front office manager on Apr 19, 2024
Thank you for rating us, we appreciate your time

6/10 Okay

Eric

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hi Eric,Thank you for rating us, we appreciate your time.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff lady that helped me was awesome at her job very efficient and nice! She's a keeper
Stayed 1 night in Apr 2024
Response from Manager on Apr 6, 2024
Thank You, Christina we appreciate your review and rating.

2/10 Terrible

Dennis, Carson City

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Read reviews and some rated 5 stars. Must ha e been a relative of owner or manager because its a complete lie. Strong burnt rubber smell in elevator. Thought it was broken so didn't use again. No towels in room. Only towel was used and had makeup on it. Lots of trash in stairway. Carpet is ancient and filthy. So are chairs. Linen was washed, but older than I am. TV remote didn't work with tv. Very noisey area since on main blvd. Wifi is very weak. Executive Suites? No Executive or suite. Pure garbage and ghetto. Anyone who gave this hotel a 5 must of just been released from prison.
Stayed 1 night in Apr 2024
Response from front office manager on Apr 3, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Mathew

Disliked: Cleanliness, amenities, property conditions & facilities
It was supper loud with a lot of sketchy foot traffic. The room had an odd odor. The bathroom sink didn’t drain. The shower never got warm. The towels appeared stained with makeup and dirty. The coffee in the morning was instant and not ground brewed. I will never stay there again.
Stayed 1 night in Mar 2024
Response from front office manager on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Rafael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thank you Rafael, we appreciate your time on rating us.

8/10 Good

Trevell

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from manager on Mar 23, 2024
Thank you Trevell, we appreciate you rating us.

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Everything is so close it’s amazing. Will be staying here again
Stayed 1 night in Mar 2024
Response from front office manager on Mar 19, 2024
Thank you!

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times. It's very comfortable and the rooms have always been very clean. it's convenient to the freeway. When it's warm the pool is great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Thank you Linda, we appreciate your review and rating

4/10 Poor

Verta

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms look very rundown and dirty
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Thank you Verta for you honest feedback. We appreciate your time and rating.

6/10 Okay

Silvia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from front office manager on Mar 18, 2024
Thank you Silvia for taking your time on the survey.

6/10 Okay

Kierstin

Disliked: Staff & service
Breakfast staff very rude
Stayed 1 night in Mar 2024
Response from front office manager on Mar 13, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Juvenal

Stayed 1 night in Feb 2024
Response from front office manager on Mar 14, 2024
Thank you Juvenal!

8/10 Good

Bob

Stayed 1 night in Mar 2024
Response from front office manager on Mar 12, 2024
Thank you Bob for taking the time to leave us a rating!

6/10 Okay

Yajaira

Traveled with partner
Disliked: Staff & service, amenities
Hotel was centrally located where there was places in walking distance to grab a bit to eat. When checking in. They didn't have the rooms cleaned. So we had to wait 30 mins. Upon entering the room it was very clean. We noticed the room didn't have any towels. I called the front desk and they provided them for us. Next day they clean we our room but yet again they didn't provided towels. When I went to request for some they said they had a towel shortage and they will get us new ones in the morning. Very inconvenient for us. As we had to get up early for work. There was also a lot of homeless people around and coming into the area of the hotel. For the price of the hotel we could have stayed somewhere else.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 11, 2024
Thank you Yajaira for sharing and rating us. We apologize for not having towels available during your stay.

8/10 Good

Pardeep

Good
Stayed 2 nights in Mar 2024
Response from manager on Mar 11, 2024
Thank you Pardeep for rating us

2/10 Terrible

Ruby

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We just arrived on day one and no towels in the room, no towels in the pool area, closet door does not open properly, our key card is not working (even though you try to put the key in the slot slow) and the hot tub is not working properly. Best Western needs to review this location before others complain ASAP!
Response from manager. on Mar 11, 2024
We apologize for not having any towels in your room. We will check on the door lock. Thank you for sharing and rating us

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was smell like dirty
Stayed 1 night in Mar 2024
Response from manager on Mar 11, 2024
We apologize for the smell. We have looked into it. We hope you'll stay with us again.

4/10 Poor

Kimberly, McKinleyville

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room had a moldy ceiling and no towels. The key card failed several time so access was a challenge.
Stayed 2 nights in Mar 2024
Response from front office manager on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

P

Stayed 1 night in Mar 2024
Response from manager on Mar 30, 2024
Thank you for rating us

10/10 Excellent

Albert, Fresno

Stayed 2 nights in Aug 2023
Response from front office manager on Mar 27, 2024
Thank you Albert, we appreciate your time on rating us.

6/10 Okay

David

Traveled with partner
The property was not very clean in the rooms, and it was noisy at night
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Thank you David, we appreciate you rating us.

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisiest hotel I've ever stayed at. Room wasn't cleaned thoroughly. Never staying here again.
Stayed 1 night in Feb 2024
Response from manager on Mar 2, 2024
Thank you for rating us. We're sorry for the noise.

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service
The was ok. We found a a very unusual smell in the room, and all the stairs were very dirty
Response from Front Office Manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jennifer GFront Office ManagerBest Western Plus Executive Inn & Suites

4/10 Poor

Farzad

Disliked: Cleanliness, property conditions & facilities
We were on the first floor and a group of teens were smoking weeds in front of our room for a long time at night. We did not feel safe at all.
Stayed 1 night in Feb 2024
Response from front office manager on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jennifer GFront Office ManagerBest Western Plus Executive Inn & Suites

2/10 Terrible

Chase

Traveled with family
Disliked: Staff & service, property conditions & facilities
Hotel did not enforce its own quiet time policy. Allowing other guests to party with loud music on their balcony late into the night. Not a place to stay to break up a long trip if your goal is to sleep.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 20, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Jennifer GFront Office ManagerBest Western Plus Executive Inn & Suites

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for an extended stay, and we both agreed, we would stay there again. The house keeping staff, was the best I have ever seen, very accommodating to our every need. If ever in the Manteca area, I highly recommend staying at the Manteca best western.
Stayed 21 nights in Dec 2023
Response from manager on Feb 17, 2024
Hello Jamie,Thank you for sharing and rating us. We appreciate the kind words and hope to see you again sometime this year.

6/10 Okay

Traevon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from front office manager on Feb 9, 2024
Thank you for taking your time to leave us a review!

10/10 Excellent

Galen, San Francisco

Stayed 1 night in Feb 2024
Response from front office manager on Mar 21, 2024
Thank you Galen!

4/10 Poor

Gary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So noisy we couldn’t sleep room was next to the freeway
Stayed 1 night in Jan 2024
Response from front office manager on Feb 2, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front office manager on Jan 31, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

lailah

Stayed 3 nights in Jan 2024
Response from front office manager on Mar 21, 2024
Thank you lailah for you honest feedback. We appreciate your time and rating.

6/10 Okay

Carmen

Traveled with family
Disliked: Room comfort
Bathroom was not in the best condition. Both tub and toilet kept clogging up.
Stayed 1 night in Jan 2024
Response from front office manager on Jan 25, 2024
Thank you for letting us know! We will look into it.

10/10 Excellent

john

Business traveler
Looking forward to coming back.
Stayed 2 nights in Nov 2023
Response from front office manager on Jan 25, 2024
Thank you John!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from manager on Jan 15, 2024
Thank Maria we apricate you rating us.

6/10 Okay

Drey

Business traveler
Liked: Staff & service
The room I stayed in had mold growing on the wall by the sink
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Thank you for rating us. We're sorry for not Meating your expectations. We will look at the sink.

2/10 Terrible

Sufyan

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
We thank you for rating us. We apologize for not meeting your expectations.

10/10 Excellent

Mosheer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from front office manager on Jan 9, 2024
Thank you for your rating!

10/10 Excellent

Maria Del Rocio

Stayed 1 night in Jan 2024
Response from front office manager on Jan 25, 2024
Thank you for your rating!

2/10 Terrible

Heba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told there was a small deposit that I would get back once I checked out the next day. I booked 1 room for 1 night and I was over charged by 2 extra nights I never booked or used. I reached out to Best Western and am now waiting for their response in the matter. I waited until the pending charge on my account cleared and that is when I noticed the wrongful charge. Best western told me their records show I asked to extend my stay which I never did. I asked for camera footage to be pulled as well.
Stayed 1 night in Dec 2023
Response from front office manager on Jan 31, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Delmy

Stayed 1 night in Dec 2023
Response from front office manager on Jan 9, 2024
Thank you for your rating!