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Love it staff good service they treated you like home hope to be back 👍
Xavier
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 4, 2024
Dear Xavier, We are flattered by your very kind review of Extended Stay America. Team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
You guys are the best services ❤️ cant wait to be back see you again
Xavier
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 4, 2024
Dear Xavier, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time in your clean, comfortable suite. Our friendly and helpful staff left a remarkable thought, which is excellent to know. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management
I miss you guys ,vicky ,maria , linda, patricia, sean , you guys make me feel like home and family you the best godbless hope to see you again
Xavier
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 4, 2024
Dear Xavier, Thank you for choosing Extended Stay America and sharing your experience. We're glad you enjoyed your suite, which offers a home-like place with lots of room to relax in the best-suited location. Your remarks for Vicky, Maria, Linda, Patricia, and Sean are joyfully shared. Please see us again; we will warmly welcome you! Sincerely,Hotel Management
Very good services love it makes you feel like home
Xavier
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 4, 2024
Dear Xavier, Thank you for choosing us and sharing your recent stay experience with our team. We are glad you had a comfortable stay, enjoyed everything we offer, and felt at home. We would love to welcome you back to Extended Stay America. Sincerely,Hotel Management
10/10 Excellent
Xavier
Business traveler, Traveled with pets, Traveled with family
Dear Xavier, Thank you so much for your outstanding review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the staff and location. We hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management
Dear Xavier, We're thrilled to see that you enjoyed your stay at Extended Stay America! Thank you for highlighting our convenient parking, central location, and exceptional staff. We strive to provide a seamless experience for all our guests, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Dear Xavier, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will choose us again the next time you visit Tracy. Sincerely,Hotel Management
Dear Xavier, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read that you had a hassle-free check-in from our friendly staff and liked the hotel’s location. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Hotel Management
Dear Maybelle, We appreciate your positive feedback about Extended Stay America! It is wonderful to hear that you had a good experience during your stay with us. Our team strives to ensure every guest has a comfortable and enjoyable visit. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
Dear Xavier, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management
Dear Xavier, Thank you for taking the time to share your review of our property. We are delighted to hear that you had a fantastic time during your stay with us. Our exceptional location, top-notch services, amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We eagerly anticipate the opportunity to host you again at Extended Stay America.Sincerely,Hotel Management
Dear Xavier, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our location, exceptional hospitality, and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management
Dear Xavier, Thank you for your positive review of Extended Stay America! It's fantastic that our convenient location and great staff contributed to your positive stay. Providing excellent service and a comfortable stay is our priority. Thank you again for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management
10/10 Excellent
Xavier
Traveled with partner, Traveled with pets, Traveled with family
Dear Xavier, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management
Dear Rodrigo, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We hope you will give us another opportunity to provide you with the hospitality and comfortable stay you deserve.Sincerely,Hotel Management
6/10 Okay
Ernie
Traveled with family and small children
Feb 4, 2024
Liked: Staff & service
Very convenient to walk at the stores/restaurants
Ernie
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Ernie, Thank you for staying with us and sharing your review. We're pleased to read that our location was convenient for walking to stores and restaurants. Easy access to nearby amenities can significantly enhance the overall experience during a stay. However, we apologize if any inconveniences were not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
6/10 Okay
Noemi
Traveled with family and small children
Feb 2, 2024
Disliked: Staff & service
This place didn’t want to change our sheets I guess they only change them every 3 days. I called the front desk and the lady that works at night shift she loves to ignore calls. They don’t give shampoo or towels everyday . I mean it was a lot of things I didn’t like about this place. They charged me 75 dollars for my dog
Noemi
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 3, 2024
Dear Noemi, Thank you for taking the time to provide feedback. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We regret if you were inconvenienced by our hotel's pet policy and housekeeping services. Our pet policy is available on our website and should have been communicated during your reservation confirmation and check-in. Regarding housekeeping, we provide the service for guests staying more than eight nights. Furthermore, fresh linens and towels are available at the front desk upon request. We remain committed to providing our guests with the best possible experience, and we hope to welcome you back to our hotel in the near future.Sincerely,Hotel Management
Love the service staff is amazing the shops are all local
Xavier
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Dear Xavier, It was a pleasure reading your fantastic review of Extended Stay America. We always aim to provide excellent hospitality to each guest, and your compliments motivate our team. We are also happy that our location proved convenient for your visit. Thank you for choosing our hotel, and we hope to host you again on your next trip to the city.Sincerely,Hotel Management
Very shady conditions. Unclean and questionable tenants. Had to move rooms because my neighbors were so loud and argumentative. Parking area had constant loitering activity. No doubt this location has experienced vehicle break ins.
Will not be back there and can not in good conscience recommend this location
Jack
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Dear Jack, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
Only good thing about this hotel is the location.
Was given the incorrect room number at 1st so our room keys would not work. This is a huge safety issue if someone was in the room and heard us at the door trying to come in.
Went downstairs to inform the lady at the front desk that they room keys did not work, she seemed annoyed and wrote down a different room number on the card sleeve.
There was a room in the hotel being extremely loud! You could hear it when we walked up the south side stairs and it would be heard all the way beyond the elevator to our room.
The hotel smelled like weed, there were questionable looking people loitering around the side entry doors.
The room is outdated and dirty. There was hair in the beds and on the toilet. Floors were not sweeped. Appeared to be cigarette stains on the bathroom counter. And when we walked in the room the stove burners were on high (another potential safety issue).
I did not notice the stove on at first, I had no need to look at it. I sat my purse down on the counter next to the stove to get the kids situated for the night. When I went back to get something out of my purse I noticed my purse felt warm and that the burners had been on.
We will not be staying at this hotel again. Do not recommend.
Annmarie
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Annmarie, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Dear Xavier, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality they provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
Shopping very convenient friendly staff management is great is like being at home
Xavier
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Xavier, Thank you for being our guest and for your valuable feedback. We are glad to read your positive comments about our staff and convenient location. It was an honor to host your visit at Extended Stay America, and we hope you will give us another chance.Sincerely,Hotel Management
It's a great place to stay very nice staff and management is great I hope Expedia could charge pet fee make it more easy for them
Xavier
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 14, 2024
Dear Xavier, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management
I like it makes me feel like home staff is great price is amazing and everything is walkable
Xavier
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 11, 2024
Dear Xavier, Thank you for choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff and a great location. Please visit us another time for an enjoyable experience.Sincerely,Hotel Management
Love the staff treating me like home it's a great place to be
Xavier
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Xavier, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management
Like that everything is close by and the staff is friendly makes me feel like home
Xavier
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Xavier, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management