Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from US

Charged me twice.

Posted Nov 21, 2016
I paid upfront on Expedia to get a deal. When I checked in they asked for my card and ID as usual. The next morning I realized they charged my card....again. I thought this was odd and went to the front desk. She Sox it was a hold. Ok, I thought that's normal. But who does a hold for $128.05? No...it's not a hold. She calls her manager and says oops, sorry. We will figure it out and you'll have your money back in about 10 days. The staff was rude, unfriendly and didn't care. The woman working the food in the morning didn't want to be there and pushed people out of the way when re filling and treated my children as though they were a nuisance. They allowed other kids to play tag up and down the hall running for hours and didn't say anything, even when guests complained about the noise.
Comment from Hotel Management
Nov 23, 2016 by Virginia, Hotel Management
Thank you for taking the time to let us know about your recent stay. We are so sorry to hear about your experience. When you don't book direct, sometime the 3rd party sites don't send your reservation in correctly and I am so sorry to that you experienced that. For the kids, we will be doing extensive training on how to handle out of control guests in hopes to avoid this issue ever repeating. We hope you give us another chance to show you why we are rated best in Tracy.
4 out of 5
by A verified traveler from US

hotel stay

Posted Nov 5, 2016
Pros: location, friendliness, cleanliness.sssssssssssssssss.
Cons: I've stopped staying at Hilton family because of the bedding. hate the down filled comforters. Should provide a choice or light blanket.
Location: great, nearly every chain restaurant, and lots of shops!
Comment from Hotel Management
Nov 7, 2016 by Virginia, Hotel Management
Thank you so much for taking the time to write a review. We are thrilled you enjoyed your time with us. We're sorry you don't care for the duvets, we always have an extra blanket available in the closet for those who need a little extra warmth or different blanket style. We hope to serve you on your next trip to the Tracy area and please feel free to ask our staff if you would like an addition alternative blanket. We are here for you.
4 out of 5
by A verified traveler from Bay Area

Only stayed one night but it was easy...

Posted Oct 30, 2016
Quick and easy and extremely close to the Hwy 205. There is a bunch of shopping around there, can walk to World Market is a plus. Was very quiet and got a good nights sleep.
Comment from Hotel Management
Oct 30, 2016 by Virginia, Hotel Management
Thank you for taking the time to write a review. We are thrilled you enjoyed your time with us and we hope to have you back the next time you are in Tracy.
5 out of 5
by A verified traveler from Ca

Loved it.

Posted Aug 30, 2016
Checked in late, but everything went really smooth.
Comment from Hotel Management
Aug 31, 2016 by Virginia, Hotel Management
Thank you for taking the time to write a review of our property. We are thrilled your check in process went so smoothly. We loved having you and look forward to your return.
5 out of 5
by A verified traveler

Posted Aug 28, 2016 on Orbitz
Hotel staff was very cordial and the room was very neat and well stocked with amenities.
Comment from Hotel Management
Sep 1, 2016 by Virginia, Hotel Management
Thank you so much for taking the time to write a review. We are thrilled you enjoyed the room and our staff. We look forward to your return stay.
5 out of 5
by A verified traveler

Recomendo

Posted Aug 10, 2016 on Hotels
Ótima localização, café da manhã ótimo, quarto limpo
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Thank you so much for your taking the time to write a review. We are thrilled you enjoyed our convenient location, breakfast, and our clean rooms. We loved having you and we look forward to serving you again.
4 out of 5
by A verified traveler from San Marcos, CA

Passing through

Posted Aug 8, 2016
Stopped in for one night. Nice staff, plenty of choices for food, walk to the mall, clean room. Overall nice stay. Would recommend.
4 out of 5
by A verified traveler

Recommended

Posted Jul 25, 2016 on Hotels
Great convenient location with lots of restaurants and shopping nearby. Close to freeway. Actual room had minor repairs needed like hole in bathroom door and tile broken in bathroom but overall I would recommend. Free bottle waters, etc at lobby, indoor pool, free breakfast. Will stay again.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you so much for your kind comments and your feedback for our areas to target to improve our guest's experience. We loved having you, and we look forward to your return.
5 out of 5
by A verified traveler

Posted Jul 19, 2016 on Hotels
Bathtub is slippery. . Both my mom and I slipped. .
Comment from Hotel Management
by Rosario, Hotel Management
Thank you so much for taking the time to write a review of our property. We have passed your feedback to our team and have started purchasing rubber mats for all rooms. We value your feedback and are using it to improve our guest's experience. We look forward to serving you again.
3 out of 5
by A verified traveler from San Jose, Ca

Not enough room

Posted Jul 19, 2016
We requested a roll bed due to the amount of kids. It states roll bed upon request but when we arrived they said we could have one due to none available and room to small. We were told that request was seen but didnt honor it so bed was given to someone else. Other then that staff and hotel was nice.
Comment from Hotel Management
Jul 24, 2016 by Virginia, Hotel Management
Thank you for taking the time to tell us of your experience. We are so sorry we were not able to accommodate your request. Our hotel sells out quickly and we try to accommodate as many as we can. We hope you will try us again with a double bed room so we can show you why we are rated best in Tracy.