We had booked an appartment and I had made sure that the access to the spa was included in the price. Upon arrival we were told that we had to pay an extra 48€ euros to access the spa (I told them twice it was included in the price and asked to check but they did not change their mind). I had forgot to print the reservation, so my complaints didn't help. The wifi was so slow I couldn't open the webpage. My kids were extremely dissapointed. Otherwise, nice surroundings and a bit démodé but comfortable and clean appartment.
Comment from Hotel Management
Oct 31, 2015 by Melanie, Hotel Management
thank you very much for your stay and your review. We are sorry that you did not feel satisfied, but unfortunately you really booked a room that did NOT include access to the spa - the room type was even called "spa and wellness excl.". We also offer rooms that have this included, but as we want to enable lower rates for those who do not want to make use of these areas, we offer the apartments WITHOUT swimming pool and sauna access and the hotel rooms WITH free swimming pool and sauna access.