Ratings based on 99 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Nairobi
Perfect locationPosted Dec 4, 2017
Pros: Location, service , staff and decor.
Cons: Air conditioning in the bed rooms.
The hotel is in a perfect location, quiet but only 5 min walk from the town centre. The hotel has charm and is comfortable. The air condition in room 30 is not really cooling a lot. I would go there again...
for Everyoneby A verified traveler from London
ExceptionalPosted Oct 7, 2017
Exceptional service, lovely staff and beautiful surroundings. Highly recommended for a trip of a lifetime. 5 stars!
for Everyoneby A verified traveler from washington
Nice historic charm and on the beachPosted Sep 28, 2017
Very nice hotel, on the beach. Pleasant staff. Historic charm.
for Everyoneby A verified traveler from Hawaii
ElegancePosted Sep 15, 2017
Great place to relax and unwind. Great staff and accommodations
Beautiful ExperiencePosted Jul 17, 2017 on Hotels
I had a fantastic experience at the Zanzibar Serena Hotel. As a solo female traveler, I wanted lodging where I felt safe and central and the Serena offered both of those things. The rooms were beautifully decorated, the restaurant delicious and the service impeccable. Though slightly more expensive than other options, I utilized their concierge to book activities and tours on the island and was provided with great guides, transportation and interesting insights. I would definitely return to this hotel. My only gripe with the entire stay was that the hotel shuttle I booked didn't show at the airport - I ended up getting a local taxi to take me to the hotel which was much less expensive and just as safe.
for Everyoneby A verified traveler from St Paul, MN
Beautiful and on the oceanPosted Jul 15, 2017
Pros: They hooked me up to a great guide that enabled me to go to all the sites that were on my "To Do" list. Internet connection was excellent
Cons: Can't think of anything.
Location: If you want to stay in Stone Town, everything is nearby
A great experience. Staff, rooms, food, and location were perfect
by A verified traveler
Posted Jun 16, 2017 on Hotels
for Everyoneby A verified traveler from Ethiopia
Nice hotel in StonetownPosted May 22, 2017
The hotel staff is extremely friendly and nice. The breakfast buffet had more than sufficient choice. The food in the restaurant was also good. Actually, everything was very good and I really enjoyed my stay.
for Everyoneby A verified traveler from SM
Reasonable hotel in town.Posted May 11, 2017
Great experience near the stone town. Proximity to the places I visited.
by A verified traveler
Posted Apr 22, 2017 on Hotels
The hotel has so much charm ..with dark wood and beautiful typical Stone Town doors. For the most part, everything went smoothly. The cleaning staff were so friendly. The breakfast staff could be a bit friendlier. They always seemed annoyed when entering for breakfast every morning. Stayed for 6 nights.