Ratings based on 419 Verified Reviews

4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Pros: The hotel was great, the staff super helpful. It was Expedia I was unhappy with.
I booked 2 rooms through Expedia and when I arrived, I was informed by the clerk that Expedia had only booked 1 room. After 3 phone calls to Expedia I was told I would have to book another room and Expedia would refund me. Luckily, they had a room (it was 4th of July weekend) although it was at a higher price. I have never had problems booking through expedia. The gentleman with Expedia did not seem to know how to book a room with the hotel.
Comment from Hotel Management
Jul 10, 2017 by General Manager , Hotel Management
Thank you for choosing Hilton Garden Inn Stony Brook for your visit. We are glad to know your stay with us was comfortable and that you liked the service provided by our associates. That being said, I regret the inconvenience you had with the third party website. We are glad this didn’t overshadow your otherwise positive experience and that you will come and see us again in the future. Regards, Robert Siemsen, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati ohio

Nice Hotel

Posted Jun 5, 2017
It was a great experience, I would definitely stay again. The only reason I did not do excellent. I'm just a firm believer that all has room for improvement. Very Clean hotel . Staff was very polite
Comment from Hotel Management
Jun 6, 2017 by General Manager , Hotel Management
Chris, thank you for including Hilton Garden Inn Stony Brook in your travel plans. We are glad to know your liked our clean hotel and were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to serving you again soon. Regards, Robert Siemsen, General Manager
3 out of 5
by A verified traveler

Posted Jun 4, 2017
The room smelled like smoke event though non smoking was requested. The front desk showed no concern when I called to complain. The parking lot was being paved while we were there so there were not enough parking spaces. This was very inconvenient
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for your recent stay and for your feedback. Please accept our apologies for the odor in your room and even more so that we were unresponsive to your needs. Your feedback will help our team continue to improve as we strive towards providing great service every stay. Thank you again, and we hope to welcome you back soon. Regards, Robert Siemsen General Manager
3 out of 5
by A verified traveler

Good

Posted May 3, 2017 on Hotels
It was a nice normal Hilton, with all the trimmings. Would have been a 5 except for some kind noise coming from the airconditioner or something. Regular noise that woke me up occasionally.
Comment from Hotel Management
May 5, 2017 by James, Hotel Management
Thank you for reviewing your recent stay. We are glad you had a good stay overall, but we apologize that you were disturbed by excessive noise in your room. Your comments remind us there is always need for improvement and we will review your feedback with our engineering team. We hope you will come back and see us the next time you are in our area! Regards, Robert Siemsen General Manager
4 out of 5
by Bob

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017 by James, Hotel Management
Bob, thank you for being our guest at Hilton Garden Inn Stony Brook. Our goal is to make your visit as comfortable as possible, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Regards, Robert Siemsen, General Manager
5 out of 5
by Francine

Posted Apr 28, 2017 on Hotels
My son was visiting Stony Brook University. It was very convenient to stay on campus!
Comment from Hotel Management
Apr 30, 2017 by James, Hotel Management
Francine, thank you for choosing to stay at Hilton Garden Inn Stony Brook and for sharing your feedback. We are delighted to know our location was perfect for you and your son and that you enjoyed your time while here. We loved having you as our guest and hope to see you both again soon. Regards, Robert Siemsen General Manager
5 out of 5
by Daniel

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by James, Hotel Management
Wow - Daniel, thanks for the 5-star rating. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure serving you at Hilton Garden Inn Stony Brook, and we hope to welcome you back soon. Regards, Robert Siemsen, General Manager
5 out of 5
by Grace

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
Apr 22, 2017 by James, Hotel Management
Grace, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Hilton Garden Inn Stony Brook. Regards, Robert Siemsen, General Manager
5 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by James, Hotel Management
Thank you for your fabulous rating. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We look forward to your next stay at Hilton Garden Inn Stony Brook. Regards, Robert Siemsen, General Manager
5 out of 5
by Thomas

Business trip

Posted Mar 30, 2017 on Hotels
Just a business overnight. Had guests in for dinner at the restaurant. The food was good and the barmaid was a lot of fun.
Comment from Hotel Management
Apr 1, 2017 by James, Hotel Management
Dear Thomas, Thank you so much for the fantastic review about your stay at Hilton Garden Inn Stony Brook. We make every effort to provide service that is above and beyond your expectations so we are pleased to see that you loved being our guest. Thank you again, please come back and see us again soon. Regards, Robert Siemsen, General Manager