Indoor pool, sun loungers

Reviews of Stony Plain Inn and Suites

3.5 out of 5
Stony Plain Inn and Suites
3301 43rd Avenue, 3301,3301, Stony Plain, AB

Reviews

8.2

Very Good

Rating 10 - Excellent. 266 out of 592 reviews" "
Rating 8 - Good. 192 out of 592 reviews" "
Rating 6 - Okay. 59 out of 592 reviews" "
Rating 4 - Poor. 41 out of 592 reviews" "
Rating 2 - Terrible. 34 out of 592 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a family suite - excellent accommodations for the price! Quiet, clean and comfortable with friendly staff!
Stayed 3 nights in Apr 2024
Response from SW on Apr 18, 2024
Samantha, we are so glad you and your family enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to property. Front staff were very friendly and informative. All paper work was ready so went fast. The check in area was spotless.
Stayed 2 nights in Apr 2024
Response from SW on Apr 18, 2024
David, thank you for your kind words and they have been passed onto the appropriate departments. We look forward to seeing you again soon!

10/10 Excellent

Serenity

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious, there was lots of room for our baby's bed. There were lots of channels on the TV (after driving across the country we've realized this isnt always the case). Very clean and comfortable! 🙂 We're happy with our stay!
Stayed 1 night in Apr 2024
Response from SW on Apr 17, 2024
Serenity, we are so glad to hear you enjoyed your stay. We appreciate your kind words and have passed them onto our staff!

2/10 Terrible

Margaret

Disliked: Property conditions & facilities
Did not stay. The place was not clean, and in need of repair.
Stayed 2 nights in Apr 2024
Response from SW on Apr 18, 2024
Margaret, thank you for your feedback, we apologize for any inconvenience you experienced. We strive to maintain a high standard of cleanliness and upkeep for all our guests and again apologize.

2/10 Terrible

Nicole

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible not clean they had people fighting in hall was the place smelt like booze staff were rude and I was sexually harassed by male staff I was not comfortable at all and I want to be refunded
Stayed 4 nights in Apr 2024
Response from SW on Apr 18, 2024
Nicole, thank you for sharing your feedback though it seems you didn't have a reservation or stay with us. It seems your review may pertain to a different property, please reach out to the correct hotel for assistance with your concerns.

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room clean, services was good Al in all good stay. Beds were comfy..
Stayed 2 nights in Apr 2024
Response from SW on Apr 15, 2024
Dale, thank you for the wonderful comments and we are so glad to hear you enjoyed your stay with us!

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from SW on Apr 12, 2024
Clayton, thank you for the positive feedback and we are glad to hear you enjoyed your stay!

8/10 Good

Jie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from SW on Apr 10, 2024
Jie, thank you for the review and we are glad to hear you enjoyed your stay with us!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Reliable hotel, always clean and comfortable. Have stayed here many times and will come back.
Stayed 1 night in Mar 2024
Response from SW on Apr 12, 2024
Nicole, thank you for the wonderful comments and are glad to hear you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in Mar 2024
Response from SW on Apr 2, 2024
Cindy, we are so glad to hear you had a wonderful stay with us and we appreciate the positive review!

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from SW on Apr 2, 2024
Lisa, thank you for the lovely review on your stay with us and we hope to see you again soon!

10/10 Excellent

Genesee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SW on Apr 1, 2024
Genesee, we are glad to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jun, Saskatoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty convient
Stayed 1 night in Mar 2024
Response from SW on Apr 1, 2024
Jun, thank you for the kind review on your stay with us. We hope to see you again soon!

10/10 Excellent

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the fact this hotel still has dedicated smoking rooms! I like the fact it is very private. You can park right in front of your room and walk straight in. This hotel has many great features.
Stayed 3 nights in Mar 2024
Response from Destiny - Front Desk on Mar 25, 2024
Hi Jodie, thank you so much for the excellent review! We are glad you enjoyed your stay and hope to welcome you back soon!

8/10 Good

Cory

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from SW on Mar 19, 2024
Thank you for the positive review Cory. We are glad to hear you enjoyed your stay and we hope to see you again soon!

8/10 Good

Brenda

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Is an old buliding. Musty smell.No AC. Toilet doesn't flush well.
Stayed 1 night in Mar 2024
Response from SW on Mar 18, 2024
Brenda, we appreciate your feedback on your stay and your comments have been passed onto the appropriate departments. We hope you choose to stay with us again!

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was perfect, bed waa so comfortable
Stayed 2 nights in Mar 2024
Response from S Wahl on Mar 15, 2024
Sheila, we are glad to hear you enjoyed your stay with us and we appreciate the positive feedback!

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SW on Mar 12, 2024
Luke, thank you for your review! We appreciate your input and hope to exceed your expectations on your next visit.

8/10 Good

Travis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from S Wahl on Mar 7, 2024
Travis, thank you for the positive review on your stay with us and we can't wait to see you again!

10/10 Excellent

Alison

Stayed 3 nights in Feb 2024
Response from Destiny - Front Desk on Mar 21, 2024
Hi Alison, thank you so much for the great review!

10/10 Excellent

Kayla

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet and really liked that we could smoke in a smoking suite which are rare these days.
Stayed 1 night in Feb 2024
Response from Destiny - Front Desk on Feb 19, 2024
Hi Kayla, Thank you so much for leaving us a review! We appreciate your feedback and we hope to welcome you back soon!

2/10 Terrible

Chasity

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even end up staying here! The front desk clerk gave us the wrong room and charged me for it, then refunded me but it was put on a hold. He was trying to recharged me 750! It was 1Am and I had my 4 children with me. He took my money then turned us away! No considerations taken, told me to take my receipts in case I wanted to take them to court or I could call the cops. Like what? he was soo inconsiderate and should not be a front desk staff. I would NEVER recommend this place to anyone.
Stayed 3 nights in Feb 2024
Response from S Wahl on Feb 15, 2024
Chasity, we appreciate your feedback and regret to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for any inconvenience you encountered during your stay. We take all feedback seriously and will use it to improve our services for future guests.

2/10 Terrible

Rhona, Langley

Disliked: Property conditions & facilities
My room smelled like cigarette smoke, the lobby was the same way. I will not stay again.
Stayed 1 night in Feb 2024
Response from S Wahl on Feb 12, 2024
Rhona, we appreciate your feedback and regret to hear about your experience. We're committed to improving and ensuring a better stay for all guests and we apologize your stay with us was not satisfactory.

8/10 Good

Vivian

Stayed 1 night in Jan 2024
Response from SW on Mar 20, 2024
Vivian, we're thrilled to hear that you enjoyed your stay with us. It was our pleasure to ensure your experience was memorable. We look forward to welcoming you back soon!

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
I always seem to be put in a smoking room. Very stinky. Staff is always good to change rooms but I do very specifically ask for non smoking. I usually have a scented candle to cover the residual smells. Otherwise my stay is always pleasant.
Stayed 2 nights in Dec 2023
Response from S Wahl on Jan 30, 2024
Dustin, thank you for sharing your feedback with us. We appreciate your kind words about our staff and are glad they could assist with room changes. We apologize for the inconvenience regarding the smoking room allocation. We'll make sure to address this concern to enhance your future stays. We look forward to welcoming you back for an even more pleasant experience.

10/10 Excellent

Gurmeet

Stayed 1 night in Jan 2024
Response from S Wahl on Jan 22, 2024
Gurmeet, thank you for the great review! We are glad to hear you enjoyed your stay and we hope to see you again soon!

8/10 Good

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff able to change rooms with ease as I had booked a non smoking room and there was a miscommunication and got a smoking room
Stayed 1 night in Jan 2024
Response from S Wahl on Jan 15, 2024
Gene, thank you for your feedback and I have passed your kind words to our staff. We hope to see you again soon!

10/10 Excellent

allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is very convenient , located close to Tims, Safeway, McDonalds, gas, and highway , there is great food and drinks at the Restaurant on premises , pool that i have never had a chance to try yet , clean and reasonably priced
Stayed 1 night in Dec 2023
Response from S Wahl on Jan 3, 2024
Allen thank you for your review. We are glad to hear you enjoyed your stay with us and were able to appreciate our local amenities!

10/10 Excellent

Abi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here all the time always get good service
Stayed 1 night in Dec 2023
Response from S Wahl on Jan 3, 2024
Abi, we appreciate your kind words and they have been passed onto our staff. We are glad to hear you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Sherylyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the location , I like that the hotel is quiet . Love the pool but wish the hot tub was working .
Stayed 3 nights in Dec 2023
Response from S Wahl on Jan 3, 2024
Sherylyn, we are glad to hear you enjoyed your stay with us and we appreciate your feedback. We hope to see you again soon!

8/10 Good

Donald

Stayed 8 nights in Dec 2023
Response from S Wahl on Jan 2, 2024
Donald, thank you for the feedback on your stay and are glad to hear you enjoyed your time with us!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from S Wahl on Jan 2, 2024
Michael, we are so glad to hear you enjoyed your stay with us and appreciate the positive review!

10/10 Excellent

Calvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette for our crew of 13 was awesome, as well as 2 floors of room, multibed. Pool. Quiet safe area. Worth the extra half hour drive to West Edmonton mall
Stayed 2 nights in Dec 2023
Response from S Wahl on Feb 1, 2024
Calvin, thank you so much for your wonderful review, we are glad to hear that you and your group enjoyed your stay with us!

6/10 Okay

Jeff

Stayed 1 night in Dec 2023
Response from S Wahl on Jan 19, 2024
Jeff, thank you for your review and feedback. We appreciate your input and hope to welcome you back for an improved experience in the future.

10/10 Excellent

Wendy

Traveled with partner
Liked: Amenities
Nice rooms, friendly check-in staff, comfortable bed. Only negative is the lobby and room smells like cigarettes
Stayed 1 night in Dec 2023
Response from Destiny - Front Desk on Dec 26, 2023
Hi Wendy, we are glad to hear you enjoyed your stay! Thank you for taking the time to leave us a review!

8/10 Good

Tiffany

Stayed 2 nights in Dec 2023
Response from Destiny - Front Desk on Dec 26, 2023
Hi Tiffany, thank you for the great review!

8/10 Good

Cyril

Stayed 2 nights in Dec 2023
Response from S Wahl on Dec 18, 2023
Cyril, thank you for the review and we are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Bailey

Stayed 1 night in Dec 2023
Response from A.Vidad-Baik on Dec 12, 2023
Thank you for taking the time to leave a review, Bailey! We're glad to hear you had a wonderful stay and we hope to welcome you back again soon!

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there were no elevators. I also found it to be noisy at nighttime
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Sophia, we appreciate your feedback on your stay with us. We apologize that you experienced issues but we do hope you choose to stay with us again!

8/10 Good

Ronalee

Liked: Cleanliness, staff & service
Large comfortable room. Friendly staff. Good food at restaurant. Still has smoking rooms so hallways stink. Was disappointed to be told hot tub has been broken for 2 years
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Ronalee, thank you for sharing your feedback on your stay with us. We appreciate your review and hope to have the opportunity to welcome you back!

8/10 Good

Wendy and Henry

Traveled with partner
Liked: Cleanliness, staff & service
The property is quite old and a bit worn but was very clean which we appreciated. The check in person was excellent but the check out person looked like we woke him up and he was a bit grumpy. The plug in the bathroom sink was stuck closed. Otherwise a great place to stay
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Wendy and Harry, thank you for choosing to stay with us and for taking the time to share your positive experience! We're delighted to hear that you enjoyed your time at our hotel. Looking forward to welcoming you back on your next visit.

8/10 Good

Ashley, Millet

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was ok. The non smoking rooms still had a lingering stale smoke smell. Hot tub not working :( check in was quick and easy
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Ashley, Thank you for sharing your feedback. We apologize for any inconvenience caused by the smoke smell in the non-smoking rooms and the issue with the hot tub. Your comments are valuable, and we will address these concerns promptly to ensure a more enjoyable stay for our guests. We hope to see you again!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from S Wahl on Dec 6, 2023
Nicole, thank you for the positive review and we appreciate you taking your time out to leave your feedback!

2/10 Terrible

Bradford

Stayed 1 night in Nov 2023
Response from S Wahl on Dec 18, 2023
Bradford, we apologize that your stay with us was not satisfactory as we strive to make our guests experience a positive one!

10/10 Excellent

Camil

Stayed 3 nights in Nov 2023
Response from S Wahl on Nov 23, 2023
Camil, thank you so much for your wonderful review and we are glad to see you enjoyed your stay with us!

10/10 Excellent

Werner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location and safe and clean area
Stayed 1 night in Nov 2023
Response from S Wahl on Nov 20, 2023
Werner, thank you for the wonderful review! We're thrilled to hear you enjoyed your stay at our hotel. Looking forward to welcoming you back soon!

8/10 Good

Debora

Traveled with family
Liked: Amenities
All was good . Junior suite was great !
Stayed 1 night in Nov 2023
Response from S Wahl on Nov 20, 2023
Debora, thank you for your positive review! We're delighted to hear you had a great experience with us. Hope to welcome you back soon!

8/10 Good

Mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good spot to relax and have a good time in
Stayed 1 night in Nov 2023
Response from Destiny - Front Desk on Nov 17, 2023
Mateo, we are glad to hear you enjoyed your stay and we hope to welcome you back again!

8/10 Good

Deborah

Traveled with family
Liked: Amenities
We really thought the staff gave excellent service. Very clean and comfortable beds. Thank you, we enjoyed the stay!
Stayed 2 nights in Nov 2023
Response from S Wahl on Nov 13, 2023
Deborah, we are glad to see you've enjoyed your stay with us and we appreciate the positive feedback!

10/10 Excellent

Doug

Stayed 2 nights in Nov 2023
Response from S Wahl on Nov 14, 2023
Doug, thank you very much for the wonderful review and we hope to see you again soon!