Ratings based on 16 Verified Reviews

4.4 out of 5
94% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, Ia

In town for a wedding

Posted Jan 9, 2017
Very nice stay. I was in town for a family wedding. They had some rooms blocked off but basically the whole hotels was full of wedding goers. Breakfast the next morning was a mess with all of the people. Everything kept running out and there was only the front desk person. Finally another lady showed and and it was a lot better. The pillows were hard but everything else in room were good. I liked the bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Best Pick For Cherokee

Posted Jul 23, 2016
Cherokee isn't a tourist destination so the choices are limited and without any frills. The Hacienda is the best choice. Very clean, the staff is very friendly and the location is godwits what you need close by. We stay there when we attend a family reunion.
Comment from Hotel Management
Sep 21, 2016 by J. Greer - Manager, Hotel Management
Thank you for your wonderful response. We look forward to having you come stay with us each time your in the area!
3 out of 5
by A verified traveler

Posted Jul 5, 2016
Front desk staff was rude, unfriendly and accusatory on July 2, 2016. Also, they have no roll away cots, according to that staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great stay!!!

Posted May 25, 2016
Pros: Staff were friendly, comfortable beds, updated room decor.
Cons: No
Location: Many restaurants nearby and shopping stores.
Stayed at this hotel for 5 nights. Beds were comfortable. Staff were friendly and helpful. Loved that my dog was able to stay with me. My child was in the hospital and far from home but needed to fax things to take care of business at home and was able to use their fax machine for no charge! The breakfast area is beautifully updated! Didn't like handicap bathroom in my room and no hesitation and was moved to a different room. Will stay again if in the area.
Comment from Hotel Management
Jul 12, 2016 by Manager Best Western La Grande Hacienda, Hotel Management
Thank you for your wonderful response, we look forward to having you as our guest soon!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Pros: The room was nice and comfortable and the breakfast was excellent.
The staff was very friendly and pleasant. We really appreciated them switching us from a second floor to a first floor room.
Comment from Hotel Management
Jul 12, 2016 by Manager Best Western La Grande Hacienda, Hotel Management
Thank you for your wonderful response, we look forward to having you as our guest soon!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Nice hotel.

Posted May 11, 2015
Pros: Nice location, easy to find.
The hotel was nice enough. Breakfast was very good. Pop machines were out of order.
Comment from Hotel Management
Jul 12, 2016 by Manager Best Western La Grande Hacienda, Hotel Management
Thank you for your wonderful response, we look forward to having you as our guest soon!!!
5 out of 5
Recommended
for Everyone
by KCB from Minnesota

Spacious, comfortable room

Posted Jun 17, 2014
We had plenty of space in our room. Staff were very nice, and the breakfast was good.
Comment from Hotel Management
Jul 12, 2016 by Manager Best Western La Grande Hacienda, Hotel Management
Thank you for your wonderful response, we look forward to having you as our guest soon!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for Cherokee.

Posted Feb 18, 2014
Room had trouble earning up as the best had been turned off on a cold winter night.
5 out of 5
Recommended
for Everyone
by Al from Iowa

Posted Jan 27, 2014
Pros: freindly staff, a very nice breakfast
Location: they have a nice eating place, but there are other options to go eat at close by.
the people at the front desk were helpful and friendly. We didn't recieve any channels on our tv other than local. The help we recieved was great trying to fix the problem. When the problem couldn't be fixed we recieved a discount on our bill.
Comment from Hotel Management
Jul 12, 2016 by Manager Best Western La Grande Hacienda, Hotel Management
Thank you for your wonderful response, we look forward to having you as our guest soon!!!
4 out of 5
Recommended
for Everyone
by Brian from Albuquerque, NM

Seeking Refuge

Posted Jun 14, 2013
Pros: The hotel was neat and clean and the staff was very friendly. There is a restaurant in the hotel as well as a couple other options nearby.
Location: Gausthouse Bar and Grill is apparently locally well known for their Wholly Pig pork tenderloin sandwich. It was good and the place has a relaxed atm
My wife and I came to Storm Lake, IA to run the Marathon to Marathon and had reservations at a hotel in Storm Lake. I had never been to Storm Lake and am not from the area so I didn’t have any idea what was available but we were only going to be coming in basically to sleep overnight and would be checking out around 5 the next morning so I didn’t reserve a room at one of the more expensive hotels. When we got there the hotel was a complete rat hole and the room smelled horribly, like a mixture of stale smoke, mildew and cat urine that had been covered over by a can full of off brand Lysol. I immediately started looking for somewhere else to stay but nothing was available in Storm Lake because of the marathon, however Best Western had rooms available in Cherokee, IA and I didn’t know anything about Cherokee but I figured it had to be better than the dump where we had reservations so it was a pretty easy choice to drive the 20 minutes to Cherokee and stay there for the night. I am very glad we did. In fact, I would stay here again if I were coming back to the area even if I had an abundance of other choices.
Comment from Hotel Management
Jul 12, 2016 by Manager Best Western La Grande Hacienda, Hotel Management
Thank you for your wonderful response, we look forward to having you as our guest soon!!!