Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Quality Inn - Storm Lake

2.5 out of 5
Quality Inn - Storm Lake
1726 N. Lake Ave, Storm Lake, IA

Reviews

6.4
Rating 10 - Excellent. 65 out of 306 reviews" "
Rating 8 - Good. 75 out of 306 reviews" "
Rating 6 - Okay. 52 out of 306 reviews" "
Rating 4 - Poor. 62 out of 306 reviews" "
Rating 2 - Terrible. 52 out of 306 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Gregory, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Hotel is older and shows its age in some ways. But it was clean and had what I needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice! Always come here when i visit family in storm lake! Staff is super nice and informative! Very quiet and clean facility!
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

desmon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized
Stayed 4 nights in Mar 2024

2/10 Terrible

Kevin, Storm Lake

Stayed 1 night in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great, room was clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it
Stayed 1 night in Jan 2024

10/10 Excellent

Sharis

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The only thing that was not good was having to ask 3 times to have a light bulb replaced in my room.
Stayed 4 nights in Dec 2023
Response from Only on Dec 28, 2023
Thank you for the feedback Mr. Dale and we do apologize for the inconvenience. I believe you asked at the times when we did not have our engineer on the property. If you would've notified us early on in the day than we would've had a better chance of accommodating you. I hope this don't stop you from staying with us again. We appreciate your business and hope to see you soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Only on Dec 22, 2023
Thank you for the great score.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel! The manager, Only, was so very accommodating and nice! The room was clean and comfortable, and the complimentary breakfast hit the spot!
Stayed 1 night in Nov 2023
Response from Only on Nov 6, 2023
Thank you for the nice review. We believe in hiring the best people to exhibit Quality service.

10/10 Excellent

Robert

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They welcomed my dog and provided him with a couple treats and a toy very friendly. They scheduled us very close to the back door it was easy access to get the dog in and out
Stayed 1 night in Oct 2023
Response from Only on Nov 3, 2023
We are dog people here. It is our job to not only to wow you with our customer service but to also accommodate your furry friend. Thank you for the nice review.

10/10 Excellent

leland

Traveled with family
Stayed 1 night in Sep 2023
Response from Only on Oct 30, 2023
Thank you for the review.

6/10 Okay

betty

Stayed 1 night in Sep 2023
Response from Only on Oct 30, 2023
Thank you for the review.

4/10 Poor

Tara

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was NO Hotwater in our room. So after a full day of driving - we got ice cold showers. We had a room at the end of the hallway and the door is super loud and slammed shut all night long creating a non-sleeping room due to the loud slams. The room was super clean.
Stayed 1 night in Sep 2023
Response from Only on Oct 30, 2023
Thank you for your feedback. We do apologize for the inconvenience. We did have additional rooms available so moving your room wouldn't been an issue. Unfortunately, the front desk was never notified. Next time that you have an issue please inform the front desk of the situation so we can accommodate you.

8/10 Good

William G Mikan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Only on Oct 30, 2023
Thank you for the review.

6/10 Okay

Samantha

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
The front desk clerk was very friendly and welcoming. However, the room had a horrible mildew odor, that never went away.
Stayed 1 night in Aug 2023
Response from Only on Nov 6, 2023
Thank you for the positive feedback for the front desk clerk. We do apologize for the issue's you experienced during your stay and appreciate you bringing this to our attention.

4/10 Poor

Rebecca

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The back door didn’t latch shut. The air conditioner in the room sucked, the breakfast wasn’t great. I didn’t see a high chair for my toddler so I held her but the dining room was small anyway so I was glad to not take up more space then necessary. Just inconvenient for me. There wasn’t an elevator that I knew of so that also sucked to carry up luggage, a baby and a pack and play.
Stayed 2 nights in Jul 2023
Response from Only on Nov 6, 2023
Ms. Rebecca, we'd like to apologize for the inconveniences you had with your stay. We have looked into the issues with all doors they now have new locks and latch. We are looking into the air conditioners so to better accommodate every guest. We also understand and apologize for the inconvenience of there not being an elevator on site during a stressful moment such as yours. We'd happily welcome you back and help accommodate your needs during any future stays.

4/10 Poor

Larry

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The building was outdated. Breakfast sausage was not good and there was no fruit, muffin was old and dry. Pool closed . General feeling of being a sketchy environment.
Stayed 1 night in Jul 2023
Response from Only on Nov 6, 2023
Thank you for your feedback. We do have renovations in the next few months so we will address these issues immediately. As far as the food, we will be going with another vendor for the fruit and muffins for a more quality taste.

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from GM on Jul 18, 2023
Thank you for the wonderful review

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our doorhandle to our room was broken. Our hotel room smelled musty and smoky. The bathroom bathtub shower was filthy. On Sunday morning we go down to eat breakfast at seven and there was no hot food. The back door to get into the building didn’t even lock. And the front desk gave another family our key to our room and they came in to our room.
Stayed 1 night in Jul 2023
Response from Only on Nov 6, 2023
Ms. Amber, we'd like to sincerely apologize for the inconveniences that you had dealt with during your stay. We appreciate you bringing each inconvenience to our attention. We have since updated the locks on all doors. For no reason at all should anyone other than yourself been able to access your room. We hope to better accommodate you with your future stays.

4/10 Poor

Karen A.

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel employee coming into room at 1:30 a.m. No idea why. No coffee, no cups, no plates, little food for breakfast. No shampoo in bottle. Took long time to check in due to computer or staff issues - unsure of cause. Printer didn't work at checkout. So unprepared to provide routine services such as the breakfast. Understaffed??
Stayed 2 nights in Jun 2023
Response from Only on Nov 6, 2023
Ms. Karen, we extremely apologize for the mix up that happen with the ambassador going into your room. The ambassador went into your room to do a security check. Your family called the hotel about you and was concerned. With the computers and printers running slow, it was a system glitch and the ambassador explained that they apologize numerous of times. Since then, we have updated our system to work fasters and more efficient. Asking for extra toiletries is never a problem. Accommodating the guest is our first priority. We were training new front desk staff at the time to get you the best possible service when you come back to see us.

10/10 Excellent

Joan

Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
Thank you for the wonderful review

4/10 Poor

Garrett

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
thanks for the review

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very welcoming. The room however, smelled like they had tried to get rid the cigarette smoke smell. So-so breakfast.
Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
Thanks for the review John

10/10 Excellent

jamie

Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
Thank you for the wonderful review

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the rate. Easy to get to, and to get around. :)
Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
Thank you for the wonderful review

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Multiple doors do not safely lock!
The staff was friendly, sheets were clean, bedding looked newish, and showers had good pressure. The rooms had an odor in them that was a bit much when you first walked in. The big problem was that you could break in to most of the rooms on the first floor in about 2 seconds due to the door jams being off. I showed the management team and they moved me to another room which was the exact same way. The third room finally was a bit more secure. Definitely a problem that needs to be addressed.
Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
Thank you for the review Matt, I hope you won your bike race. As I told you before, we have a 40,000 camera system in place with facial, car, license plate recognition. Which is why security has never been an issue at our hotel. See you at the next race.

4/10 Poor

malyssa

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jun 2023
Response from GM on Jul 18, 2023
Thank you for the review

6/10 Okay

Autumn

Stayed 2 nights in Jun 2023
Response from GM on Jul 18, 2023
Thank you for the wonderful review

8/10 Good

SARA

Traveled with family
Location & rates were Ok. The room was clean and bedding was super clean. THESE are important for us. Room was a bit small and breakfast room also a bit small (could rearrange tables to address this??). I recommend the place for short stays and budget concious people. The breakfast is a plus, otherwise you would be spending an additional $10-$15/person somewhere else.
Stayed 1 night in May 2023
Response from GM on Jul 18, 2023
Thank you for the wonderful review

2/10 Terrible

Nicholas

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First few minutes in the room i had to repair the toilet that wasnt flushing. I noticed the smoke detector which is basic safety equipment was covered with a plastic bag. Saturday morning we went down to the breakfast bar and saw small ants crawling on the floor, the windowsil adjacent to the food counter, and on the utensils used for serving food. Contacted another local hotel and booked a stay for Saturday night and we packed up and left.
Stayed 2 nights in May 2023
Response from Only on Nov 6, 2023
Thank you for your review, Mr. Nicholas. Guest should never have to do any Maintenace work when they are supposed to be enjoying their stay and for that we do apologize. We do have on-call Maintenace for these types of issues. Letting the front desk know would have allowed us to accommodate you in the best way. We apologize that breakfast was unsatisfactory and that you encountered ants. We have someone in every month or so to spray the hotel so bugs of any kind are less likely to be around.

10/10 Excellent

Elphazard, Cedar Rapids

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2023
Response from GM on May 20, 2023
thank you for the wonderful review

6/10 Okay

Tami

Stayed 1 night in Apr 2023
Response from GM on May 20, 2023
Thanks for the review

8/10 Good

Deanna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from GM on May 20, 2023
Thank you for the review

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 14, 2023
thank you for the wonderful review

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place, good breakfast.
Stayed 1 night in Dec 2022
Response from GM on Dec 20, 2022
Thank you for the wonderful review

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Response from GM on Nov 28, 2022
Thank you for the great review

8/10 Good

Elphazard, Cedar Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff I met were very nice.
Stayed 2 nights in Oct 2022
Response from Gm on Oct 30, 2022
Thank you for the great review

6/10 Okay

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service
We were in town for a special event and booked the room the day before arriving at double the price. the day we arrived there were rooms available on Expedia for half what we paid. the pool is closed, drained and used as a storage room. the toilet in our room (204) refilled ever hour, the tank has a leak. when the refrigerator kicked in, it sounded like a plane taking off. staff was friendly & room was clean. Just so overpriced, taking advantage of guest to their town.
Stayed 1 night in Oct 2022
Response from Gm on Oct 30, 2022
Thank you for bringing these issues to our attention. The toilet has been fixed and the frig replaced. Also the price is usually determined by the site you are making your reservation.

2/10 Terrible

Jami

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on Oct 15, 2022
Thank you for your feed back. We do apologize for any issues you had with our hotel. When you brought the broken A/C unit to our attention we offered to move you to another room and you declined. When you asked for a fan, we gave you a heater that had a fan setting on it. After you were not pleased with the fan, we changed your A/C unit at 11pm at within 10 minutes. And when you complained about a guest laughing too loud outside, we asked the guest to keep the noise down and they complied. Again if you have any questions please contact us directly. Thank you

6/10 Okay

Jennifer, Center Point

Stayed 1 night in Sep 2022
Response from Only on Nov 6, 2023
Thank you for the review.

4/10 Poor

Alison

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival there was a knife in a tree outside, broken glass in parking lot, and the key card and room provided was already occupied. Had to switch rooms, and a few days in, another person was given my room and tried to enter as I slept. Housekeeping came in 1 time within a week stay, had to ask for trash bags and towels near daily and certain staff was very rude (some were great!) The pool was permanently closed and so was the workout facility. Witnessed 3 mice in my room and hallway, and had to purchase my own cleaning supplies for shower prior to use. The toilet and shower drain were clogged upon check-in and had to be fixed several times during my stay. Overall, not great service and one of the least cleanly properties I have ever seen. There also is no elevator, rooms smelled like mildew, and the hallways always smelled of Marijuana. Definitely would not stay there again.
Stayed 7 nights in Jul 2022
Response from gm on Sep 14, 2022
Our goal is to give our guest the best stay they ever had and it looks like we fell short on your stay with us. Please contact us directly to solve any issues you've had. Thank You

2/10 Terrible

phornsavan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GM on Sep 14, 2022
thank you for your review

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is definitely dated. A notice was posted saying the pool was closed and did not indicate any plan to be open in the future. The deadbolt did not work in our room which led us to believe not much attention is given to maintenance and upkeep.
Stayed 1 night in Jul 2022
Response from Gm on Aug 2, 2022
Thank you for the review. This issue has been addressed

8/10 Good

Zulema

Traveled with partner
Liked: Staff & service
overall it was good but the bathroom was not as clean as i will like it. The pool was out of service with I new before hand so it was ok. the service was good and the rest of the room was really clean.
Stayed 1 night in Jul 2022
Response from GM on Jul 31, 2022
Thank you for leaving a review

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Gm on Jul 28, 2022
Thank you for your review

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Jul 2022
Response from Gm on Jul 28, 2022
Thank you for your wonderful review.