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Reviews of Mountain Road Resort

2.5 out of 5
Mountain Road Resort
1007 Mountain Road, Stowe, VT

Reviews

6.8
Rating 10 - Excellent. 140 out of 674 reviews" "
Rating 8 - Good. 202 out of 674 reviews" "
Rating 6 - Okay. 161 out of 674 reviews" "
Rating 4 - Poor. 109 out of 674 reviews" "
Rating 2 - Terrible. 62 out of 674 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Andrew

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a Resort
There was no-one around at Check-in and check-out and any other time in-between. The pool was green and spa not working and main building locked and empty. Our room keys were left in a basket at the front door. There was wi-fi but no password and therefore no wi-fi. The published numbers did not answer. The rooms seemed clean enough but it was a ghost town! I am surprised that this was still listed on hotels.com!
Stayed 1 night in Oct 2019

6/10 Okay

Holly

Stayed 10 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Jesse

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Clean and friendly. Over priced for dated property in an of season time of the year.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The property is under renovations.. The staff were great and the resort will be fabulous when its is updated.. I would definitely go there again..
Stayed 2 nights in Sep 2019

4/10 Poor

Chris, On, Canada

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property is nice.Good layout nestled in the woods. Well groomed grounds. Gas fire place was functional. Stove and oven did not work. The indoor swimming pool was not functional. The liner was disgusting, ends were folded up and attached with tape, it was coming apart. Sauna was non functional. The toilet kept flooding and did not drain. Poop was floating and water level rising to overflow. The king sized bed was like a gutter buckling in the middle. The room however was clean. There is wifi but we never got the code. We called the front desk to inquire about the access code. No answer. It 10 pm at this time as we just returned from supper with some friends.When we went to the front desk to inquire at 10 pm, the clerk had left for the evening. Turns out she had forgotten to give us a slip of paper with those instructions. May in the future this information can be placed in the room near the telephone. Many envelopes of people still to check in were left in a basket. Keys and instructions left in public hands. No respect for Individual privacy. Talk about identity theft! We compared notes with other visitors who were also disgruntled. Breakfast was simple. One type of cereal, milk, coffee, tea, hot water, bananas, oranges, apples, mini croissants, mini buns. It was the same person running between the front desk and manning the breakfast routine. She was a wonderful person doing a great job. I would stay there again if they tidied up. Nice grounds
Stayed 1 night in Sep 2019

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
This property was not what was expected from on lone pictures. It is much in need of general upkeep. The room itself was clean but the carpet was stained and gave the appearance that it wasn't clean. Some of the decor was interesting and seemed updated but overall in need of much attention! Wouldn't have been so bad but just the general lack of basic maintenance such as landscaping (which isn’t costly and carpet cleaning) would have made it more palatable. It is a good area and close to many things.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the reasons we book a hotel is breakfast. If it supplies breakfast, then we're good for the day to see the sites. I paid for a FULL breakfast and was told there wasn't any. It doesn't seem like much to some but I would not have booked there. The staff was very nice and we were told it would be addressed but have heard nothing yet.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Keep looking
Bed was comfortable. Cool ski jumper graphic on wall, but everything else needs updating, cleaning or repair. Bath exhaust fan inop, light over shower out, outlets won't hold plugs, carpet needed replacing 5 years ago, wallpaper peeling. No coffee to go w coffee maker.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
No service or amenities. Not very clean. Worked for what we needed a place to sleep for one night.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
We have been traveling to Stowe VT. in August for many years for an annual event hosted locally. We have stayed at this property over the years and have seen a general decline, a renovation and, unfortunately, another general decline. We were told by staff that they are due for a significant renovation in hopes to compete in a more upscale market. It would not take a major renovation but rather general renovations/repairs to this property to make it competitive in the average traveler market segment. A major costly renovation to compete with nearby upscale properties, in my experience, will not produce an acceptable ROI. A good cleaning and general cosmetic repair/renovation to rooms and common areas along with repair/renovation of pools etc. would make a huge difference. The outdoor pool was closed (green) and indoor pool was not clean and in very poor condition. I could not find an operating ice machine and no staff on site after 4pm. The hospitality industry in Stowe is competitive and many properties, not unlike this property, continue to struggle in the shadow of Spruce Peak. It is my opinion that with a bit of work and proper management, this property has the potential to find it's market segment and be successful. On a positive note, the few times we were able to communicate with what appears to be very limited staff, they were polite and helpful. We will continue to travel to Stowe and watch with anticipation to see what the future is for Mountain Road.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property boasts newly renovated rooms and pictures of a pool. Our rooms were old, one smelled horribly of chlorine from the indoor pool which was unusable (lining was duck taped on) and the outdoor pool was also unusable although this was not mentioned anywhere. It looks like they are updating some of the property but I was very unhappy with our rooms and that we weren't informed the pool wasn't available. We had to pay $ to go to the pool across the street. Overall pretty disappointed with our stay here.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed for really late check in. That was great, especially since I did not get in until 1 a.m. Call ahead so they can accommodate you.
Stayed 1 night in Jul 2019

4/10 Poor

Nan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-fi does not work. Old room. Cleanliness is poor.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about the property. As soon as i pulled in I noticed no other cars. The outdoor pool was black with frogs and tadpoles. The indoor pool liner had a big tear being held by tape. No staff onsite. Inner door was locked. Keys with envelopes and names on them in a basket. My reservation wasn't one of the envelopes. So basically i was going to be left out of hotel. Expedia overbooked it seems. Took over an hour for Expedia to relocate my family.
Stayed 2 nights in Jul 2019

2/10 Terrible

Timothy

Disliked: Staff & service
Unfortunately when I was on my way to the location hotel.com called me to tell me the hotel was overbooked and I could not stay there. I spent over 2 hours trying to find alternative location to stay and had to stay 45 minutes from the original destination. Even worse is that the hotel would not answer the phone when I tried to call. Family trip ruined by this hotel and wouldn't recommend it to anyone.Cleanliness, Comfort and Condition could not be determined.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Did not like that the pool was unavailable. There were renovations going on and no mention of this when we booked.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Total bad experience never go that hotel again. Poor is not working how my kid to enjoy 105 degrees in that hotel? I need spend extra money to the other hotel use their facility ?
Stayed 2 nights in Jul 2019

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities, room comfort
No communication.
I purchased our weekend back in February. Got an email the night before check in that the pool wasn’t available. And few other ammenities. I wasn’t happy about that as we were there for a lacrosse tournament. I would have liked notice. But wasn’t given any notice. Until the night before. A bummer for a few kids. I’m sure it’s a nice place. But communication would have been good as I had emailed them right away and heard nothing back. Unfortunate.
Stayed 2 nights in Jul 2019

2/10 Terrible

Patrick

Disliked: Staff & service
Reservations about the Reservation Process
I arrived, with a prepaid and confirmed reservation, at approximately 7:40 pm on Saturday July 6th 2019, only to find the lobby door locked and no staff available. When I phoned the number that was posted on the Hotels.com site, I received a recorded message saying that the phone wasn’t set up to receive calls. When I called the number on the resort’s website, I didn’t get an answer at all. After waiting for an hour and a half, without any sort of response, I was fortunate enough to book a room in another motel in Stowe. Frustrating isn’t a kind enough description! The next day I returned and spoke with a very friendly and helpful member of the housekeeping staff(?) who not only provided me with the manager’s phone number, but also helped me with contacting Hotels.com and, as a result, I spoke with a service representative, who processed my full refund and confirmed it with an email. I will be checking for it when I receive this month’s banking statement. Two things bothered me. The lack of any staff member present upon check-in with the doors locked ( is this legal?) and the fact that my reservation confirmation was on file at the resort but apparently meant noting at all. It was like an episode out of Seinfeld!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we've stayed here in the past and loved it - it's nothing fancy, but a decent place to sleep and close to everything. upon arrival this time, everything was different - most notably that the pool was out of order. they lied and said it was going to go under renovation the next monday, but we were still there that day and there were no maintenance workers on site at all. the place has great bones, and with upkeep and an available staff (just try finding someone on site to ask for something or complain or even check in...) it could be a worthwhile place to stay, but not how things are currently managed.
Stayed 3 nights in Jul 2019

2/10 Terrible

Lindsay

Disliked: Staff & service, property conditions & facilities, room comfort
The opposite of “vacation”
This resort was a complete let down after staying here the last two years, and recommending it to 10 other travelers from Boston. No one answered the phone for 6 straight days. No one was at reception when i went to check in at 7:45pm, and website clearly said check-in is until 9pm. They taped my room key to the front door. A manager never appeared in 4 nights of staying there. The outdoor pool was green and full of leaves, with no notification that it would be closed during our stay - and it’s the main reason 10 rooms were booking there for that weekend. And the normal breakfast was unavailable for the weekend. We also had 2 rooms wind up being overbooked and no one was at the front desk to fix the problem. The room next to mine also had no air conditioning and no cold water. And i was given no discount or attempt to make up for the terrible quality of my 4 night stay.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both pools are out of order as well as the sauna. Rooms could use an update. Glad they were pet friendly.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay. I went down the road and booked a different room at a different hotel. The bed was disgusting with a very old mattress, there was a hole in the bathroom floor in front of the sagging tub. You wouldn't be able to shower or bath as you would possibly fall through the floor, and the room smelled moldy and musty. The outdoor pool was green and not clean or usable. There was no bar as advertised. Everything was empty and run down. I would not recommend this place to anyone. I would drive home before staying in this place.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Swimming pool was unusable. It was green. Tennis courts were unusable. Fence was broken and falling in and there was no net. Air conditioner was dirty.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Olivia

Liked: Cleanliness, staff & service, room comfort
V Good Service, at a Good Location, 4 a Good Price
The computers were down when I showed up, but it didnt not stop amazing service. I was checked in, and upgraded for the inconvenience. The room was very spacious! The bed was as expected; the bathroom needed to be updated, but also spacious! The lobby was super fun and cute with chairs and games available. I couldnt figure out how to use my air conditioner, and the gentleman in the lobby helped me out immediately. The location is right in downtown Stowe, and less than 10 minute drive to everything. I will absolutely stay at this hotel again.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities
I liked the shiplap decoration in the room, and the overall lobby look. The amenities would have been nice if I felt they had been clean and kept up.The outdoor pool was filthy, which surprised me considering that every other property we drove by had a clean outdoor pool, and in mid-June it is warm enough to have open. The indoor pool looked clean but it looked like the liner was being taped on with electrical tape, and the sauna and hot tub were closed. The check-in agent was polite but was talking to someone on her bluetooth, and had trouble answering my questions about the property, including the strange extra adult fee (we only had 2 adults ,the maximum) and applying a prepaid AMEX giftcard to the balance. Having worked extensively in hotels, I found there were many opportunities for growth here. I would not stay here again.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Even though the pool was not useable the property is nice. Rooms are spacious & bathroom is huge!
Stayed 1 night in Jun 2019

2/10 Terrible

Carolyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
The manager was nonexistent. I got the keys to the room from the cleaning lady. TV didn’t work tried to report it but no one answered the phone. It’s one thing to make your reservation on line. But you do expect to see a human being when you check in and out. Also nonexistent buffet breakfast. We have stayed there several times over the last 15 years but device has grown much worse in the last 3-5 years. We won’t be going back.
Stayed 1 night in May 2019

6/10 Okay

Steven

Liked: Cleanliness
A resort in name only
This is a resort in name only. The room was dimly lit at best with a bunch of odd switches required to light up dated fixtures that provided very little light. The room was big enough but freezing as the heat was set it lowest setting when I arrived. The breakfast was very basic with toast, granola and some fruit available. Considering it was snowing during the day and overnight, I was amazed that they never got plowed. If you are looking for a place to crash at reasonable cost, this place is fine. It is however far from being resort.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very nice, clean and well decorated. I was not impressed with the staff. When I checked in it was very quick with no information on any of the services offered by the hotel. They never said what time breakfast was, where the pool was or anything like that. Also breakfast is hardly worth it. There are only little snacks for breakfast not an actual breakfast. If I were to come back I would bring my own food to make for breakfast or just go out. Overall nice hotel and very close to Stowe. I would stay again for the price and the quality of the room.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check in was a breeze. Super friendly staff. We had the Savoie Suite. Beautiful, large 2 floor suite with a jacuzzi. Very clean and welcoming. We had specifically chosen this room for certain aspects such as the fire place. Fire place did not work. Many lights in the room did not work including the ones over the jacuzzi and the 2nd floor bedroom and bathroom. Vent system in the bathroom did not work, nor did the heat light. So the bathroom stayed damp all day. Most of the first floor lights were put as well.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I called the hotel all week to tell them about a late check in and no one answered my call or email. I arrived and we didn't get the renovated room we booked - the room the booked us in was gross. The internet didn't work in our room. When trying to check out the staff was rude to us. I wouldn't stay there again.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Overall pretty good. The place could use some renos. The carpet is old and stained.
Stayed 1 night in Mar 2019

8/10 Good

Storm

Liked: Cleanliness, staff & service, room comfort
Mountain road resort
Good location. You can walk to (tres amigos) restaurant. You have to drive to the mountain for skiing-10 minutes. And a five minute ride to town. Don’t count on “breakfast “there to be a real breakfast. Not much to eat there, but the have something to hold you over until you go into town to eat. Pool, hot tub, (sauna- not working ) not attractive. But, the lobby and service was nice there.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Mase, Wellesley MA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It seems they’ve cleaned up their act based on earlier reviews. There was coffee in my room the TV worked for all 70 channels and both hot tubs are running and quite hot. The breakfast is pretty basic but that is what you expect for a Continental. It really is a motel with a nice lobby and hot tub’s
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Just Okay
“Hot breakfast” did not include hot foods. Furniture and fixings were dated. I was not able to get in touch with anyone to find my room/building when I arrived, the phone line kept ringing and I had no map. The rooms were organized by name and not number which was confusing. Overall ok stay, for what I paid I would expect a little nicer. Would not recommend if you are looking for a stay with service 24/7 or new furnishings.
Stayed 2 nights in Feb 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very clean and spacious rooms but the pool and hot tubs were not in good working order and the sauna was altogether out of order. Breakfast was yogurt, granola, and pasteries. A bit pricey for what you get. Lots of places in Stowe with similar pricing but more to offer.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location!! The breakfast was great. The rooms need updating. The night staff promised to call me back when I asked about the fireplace not working, never did and didn't answer my calls after. The breakfast staff were very nice and friendly. Of the amenities listed: the fireplace in the room doesn't work and hasn't for a long time TV in our room didn't work the sauna doesn't work the hot tub 1/2 works, its warm and 1/4 of the jets work. the pool was slightly warmer then freezing point and held together with duct tape (well vinyl patch kits but you get the idea). The location is great, the lobby is beautiful, the breakfast was well done (couple of boiled eggs would be nice, or pancakes and vermont maple) but clean enough and better quality then a lot of places (redeeming feature). It looks like the owners are updating in phases, so hopefully they'll get the other building and amenities done to the same standard as the lobby.
Stayed 1 night in Feb 2019

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This was the most disgusting and disappointing hotel . The woman who greeted us was wearing sweat pants and didn’t understand a lot of English. The room smelled so bad it gave me a headache and made my nose run. The refrigerator had hair in it. The walkways and driveway was a sheet of ice. No sand or salt. The pool was disgusting. Filthy and taped in places. The liner was bubbling up on the stairs unsafe to walk on. The indoor hot tub was filthy and the outdoor was even worse. It smelled disgusting as soon as I opened the cover. The sauna was out of order. I checked in at 3 and left by 4 terrified I would catch bedbugs or headlice. I could go on and on. This place is a Heath hazard. Still trying to get a refund.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019