Staff rude, room had previous tenants' clothing
Posted Oct 18, 2016
Staff was rude right from the moment I walked in. When I called them after getting to our room, they were even more rude - if that's possible. I called to inform them that I had found a dirty disgusting sock on the floor in what was supposed to be our clean room. Her response? "What do you want me to do about it? It's not my job to clean the rooms!" No, but it's your job to oversee those that DO clean the rooms. She then tried to cancel our rooms (we had rented two rooms) even though we had driven 4 hours to get there and every hotel there was booked AND she had already charged my card, which would have meant I couldn't have paid for another hotel had I wanted to!! She refused to reduce our charges AT ALL! Then the next day the bathroom door locked (even though they're not supposed to supposedly) and it took more than an hour to get maintenance to the room to unlock the door!! There were hairs stuck all over inside our shower and dead bugs stuck all over the walls and shower in the bathroom of the other room we rented. They advertised "full hot breakfast". But it's not! It's continental breakfast with some sausage patties and fake egg patties in crock pots. Stay at the Holiday Inn or any of the other places in St. Ignace, but don't stay here!!