Their ads are misleading
Posted Sep 19, 2016 on Hotels
I booked the room believing it had a microwave. Their advertising in local brochures indicated rooms have fridge and microwaves. I booked on-line, description of what was in room we booked included a microwave--also in the confirmation we received when we booked. However, the room had no microwave and had a very small fridge which was sitting on the floor! When I told the desk clerks, they said only suites include microwaves. When I showed them on-line that my room was to have a micro, all they said was sorry--that the ads were just general info for the hotel and did not apply to all rooms. We were on the third floor, and they said I could come down to the lobby and use the one there! I like to fix hot cup of tea before I go to bed, and was not about to go down to the lobby in my nightgown! I feel they misrepresented their amenities. I would never stay there again.