38, Rue du Fossé des Tanneurs, Strasbourg, Bas-Rhin
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel has a great location. Within walking distance of everything! The room had a great size, the bathroom was pretty big and the bunk beds por my kids where great. Only issue I had was that the room was not that clean. A lot of dust under the beds and corners of the room.
Staff was friendly. Would stay there again!
Michelle
Stayed 3 nights in Nov 2023
Response from Marie on Dec 10, 2023
dear Michelle thank you for your stay and your nice lines . We will emphasize our staff to be more conscious in their work for your stay to be perfect! Best season's greetings
I normally don't write bad reviews but....this hotel is in a good location to explore the old area but that is where the postives end. Rooms were way too hot and the noise from the street is awful. Homeless people around and the smallest rooms yet we have stayed at.
Sonya
Stayed 1 night in Dec 2023
Response from Marie on Dec 23, 2023
dear Sonya thank you for your stay and your review . there is a thermostat in each room so you can change the heat depending on your own tastes kind regards and Merry Christmas to you
6/10 Okay
EDMUND
Dec 5, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Great location, difficult to get to during Christmas market because all access bridges are blocked off...way over priced !
EDMUND
Stayed 1 night in Dec 2023
Response from Marie on Dec 6, 2023
thank you for your mail Edmund Sorry that the access in the historic center is banned during the Christmas markets, but this is for evident security reasons to avoid any accident and to allow you to walk easily from one square to the other; These temporary restrictions have been announced everywhere .Rates depend on the requests, in less busy times they are much lower kind regards
10/10 Excellent
María del Rocío
Traveled with group
Nov 22, 2023
Liked: Cleanliness, staff & service, room comfort
De ensueño
Lo maravilloso de este hotel es que estás en el centro histórico, con una edificación antigua, que te hace sentir la escencia de estar en el pasado pero con la modernidad y calidad de un excelente hotel de esta época. Lo que necesites lo encuentras cerca.
María del Rocío
Stayed 2 nights in Nov 2023
Response from Marie on Nov 26, 2023
thank you for staying with us Maria We are happy to have met your expectations and sent you our best Season's greetings
Very friendly staff, hotel is located in the city center!
Stephania
Stayed 2 nights in Nov 2023
Response from Marie on Nov 13, 2023
thank you for your stay and appreciation, Stephania your satisfaction is our best aim kind regards
8/10 Good
Tracey
Traveled with group
Nov 5, 2023
Liked: Cleanliness, staff & service
No Fridges in rooms for water or milk for drinks.
Tracey
Stayed 6 nights in Oct 2023
Response from Marie on Nov 11, 2023
Dear Tracey Thank you for your stay .Next to the complementary water fountain and coffee in the lobby , milk is provided on request feel free to ask for it during your next stay kind regards
Located close to Petite France, restaurants and shopping. Staff was very friendly, informative and accommodating particularly Marie. Her friendly manner and assistance was appreciated.
We had a car Anna getting to their parking was a challenge, but they were helpful. Good location!
Linda
Stayed 1 night in Oct 2023
Response from Marie on Oct 15, 2023
Dear Linda, thank you for your stay with us!Indeed medevial city centers may be confusing when driving, but therefore all the more convenient to stroll along kind regards
Very good location. Close to the train station, shops & restaurants. Good size room & bathroom. We had to buy water in all the other places we've stayed but this hotel has free water which is great. The only thing was our request to convert the sofa bunkbed to a sofa bed was never done after i requested 4 times. The room we booked was supposed to have 1 twin bed and 1 double. The sofa bunkbed was really low and no light. Ok for 1 night stay but we stayed 4 nights so it would have been great if they granted our request. Overall a good stay.
Verified traveler
Stayed 4 nights in Sep 2023
Response from Hôtel de l'Europe Team on Sep 26, 2023
Dear Guest,Thank you for taking the time to share your feedback with us! We're delighted to hear that you appreciated your stay with us and we hope to see you again among us. We take into account your concerns in order to improve our services for our future guests! Don't hesitate to leave us a message so we'll prepare the room that you want for your next stay! Best regards
This hotel was lovely and very close to all area attractions. Parking is not available at the hotel, but there is a public parking garage close by for 25 euro/day. The street is closed during certain hours of the day so made drop off a little tricky. Loved our stay in Stratsbourg!!
katie
Stayed 1 night in Sep 2023
Response from Hôtel de l'Europe Team on Sep 26, 2023
Dear Guest,Thank you for great score and for your kind review! We're glad to hear that you enjoyed the stay among us and we would be glad to see you again!Best regards,
Ideal location right next to La Petite France. Lots of dining options, and very close to the Cathedral and other sites. Walkable to the train station.
Deborah
Stayed 2 nights in Sep 2023
Response from Marie on Sep 20, 2023
thank your for staying and Hotel Europe and taking the time to share your feelings see you soon
2/10 Terrible
John
Aug 7, 2023
John
Stayed 2 nights in Aug 2023
Response from Marie on Aug 9, 2023
merci de prendre le temps de noter votre séjour; toutefois nous serions ravis de connaitre les soucis qui ont induit une telle note afin de pouvoir y remédier bien cordialement
Maybe this is because we had just spent 3 nights in a very cramped Paris hotel, but we LOVED this hotel! It was quiet and spacious and clean. It is perfectly situated between the Strasbourg train station and the Cathedral - both about a 10 minute walk - so the location couldn't be better. We loved our time here.
Elizabeth
Stayed 2 nights in Jun 2023
Response from Marie on Jul 3, 2023
thank you for your nice review We are always happy to make you happy kind regards
rustic looking property
we had a pleasant stay, loved the free water. location 10min walk to train station and 10min walk to cathedral. Would definitely stay here again!
julie
Stayed 2 nights in May 2023
Response from Marie on May 19, 2023
thank you for your stay and your nice" review.always happy to make you happy
Great location and very nice staff, good value. Breakfast was good. Parking was a bit far as they only have limited spaces onsite but I would stay there again if I visit Strasbourg in the future.
pascal
Stayed 1 night in Apr 2023
Response from Marie on Apr 5, 2023
Thank you for your stay and review Happy guests make happy hotels kind regards
10/10 Excellent
Rebecca
Mar 30, 2023
Rebecca
Stayed 1 night in Mar 2023
Response from Marie on Mar 31, 2023
Thank you for staying at Hotel Europe and for your appreciation : happy guests is our highest aim kind regards
Great location. Breakfast was amazing and staff was so helpful. Brigitt was absolutely helpful. Thank you
sanem
Stayed 1 night in Jan 2023
Response from Marie on Jan 20, 2023
Brigitte and all the staff are happy that you enjoyed your stay with your BF and hope to welcome you soon again kind regards
10/10 Excellent
Ivy
Dec 27, 2022
Ivy
Stayed 3 nights in Dec 2022
Response from Marie on Dec 28, 2022
thank you for your stay and for taking the time to rate us, we are looking forward to welcomling you ia near future Best season's greetings
6/10 Okay
LIZABETH
Traveled with family
Dec 10, 2022
Liked: Cleanliness, staff & service
The shower design was such that the water flowed out across the floor. Warping on door and floor indicate it wasn’t an isolated problem. Also, we were in the room the first two days the maids came so we never saw them again. I know it’s hectic during Christmas Market but it had more of a student hotel feel.
LIZABETH
Stayed 4 nights in Dec 2022
Response from Marie on Dec 10, 2022
dear Lizabeth, thank you for your stay and for taking the time to share our feeling about it : it always helps us improving kind regards
Really nice hotel very close to the centre of Strasbourg, and just a fee minutes away from the Petis France area. Staff were friendly, we were able to leave bags securely before our room was available and after we checked out. Strasbourg is a fantastic city, and hotel is highly recommended
Stephen
Stayed 1 night in Aug 2022
Response from Marie on Oct 7, 2022
thank you for your stay and your message Stephen, the whole team is happy to have contributed to it kind regards
All the staff we encountered were so friendly and helpful. The breakfast was really excellent. And the renovated building was full of character but still had a lovely modern clean bathroom. Very good value! Great location too.
gina
Stayed 1 night in Sep 2022
Response from Marie on Sep 25, 2022
Thank you for your stay and your review : the team is happy to have made you happy! hope to see you again in a near future kind regards
Great location - right outside Petite France. Although breakfast was not included it was worth the price. Excellent water pressure in the shower. Nice stay all around.
Tammy
Stayed 1 night in Sep 2022
Response from Marie on Sep 21, 2022
thank you for your stay and your review Tammy We are all looking forward to welcoming you again soon kind regards
10/10 Excellent
Adel
Aug 29, 2022
Adel
Stayed 1 night in Aug 2022
Response from Marie on Sep 3, 2022
merci pour votre ressenti et au plaisir de vous accueillir à nouveau parmi nous
The management staff was very friendly and courteous. We loved Mary! The dining room and food was top notch and delicious. It was far better than a continental breakfast.
The only issue we had was our shower head and drain didn't work properly. We told management about it and they were willing to give us a different room. It wasn't that big of a bother and they tried to fix it. I think after we left they were going to bring in a maintenance person to fix the issue. We were able to shower but it was a little awkward. I would still give this place a 5 star review!
marnie
Stayed 3 nights in Jul 2022
Response from Marie on Aug 3, 2022
thank you so much for your nice review.
Indeed a better plumber than myself fixed the shower in the meanwhile! So you will be able to sing under it during your next stay
tace care and see you soon
We are so happy for the service. The front desk receptionist are extremely friendly, they always provide helpful information. The location is convenient. We will brook this hotel next time.
Weir
Stayed 2 nights in Jul 2022
Response from Marie on Jul 31, 2022
Thank you for your nice review : we are so happy we coudl provide you with the accurate weapons to visit the city and enjoy your stay with us
Welcome back soon
Lovely hotel and especially friendly and helpful personnel. Location is excellent for both sightseeing and travelling to nearby towns and cities by public transportation. Lots of cafés and restaurants nearby.
Antinluoma
Stayed 9 nights in Jul 2022
Response from Marie on Jul 26, 2022
thank you very much fir your nice review,
we are happy to have given you happy moments in Strasbourg
kind regards
10/10 Excellent
Ken
Jul 25, 2022
Ken
Stayed 1 night in Jul 2022
Response from Marie on Jul 26, 2022
thank you so much
we appreciate your appreciation and are looking forward to seing you again