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Reviews of Hôtel de l'Europe by Happyculture

4 out of 5
Hôtel de l'Europe by Happyculture
38, Rue du Fossé des Tanneurs, Strasbourg, Bas-Rhin

Reviews

8.6

Excellent

Rating 10 - Excellent. 449 out of 1007 reviews" "
Rating 8 - Good. 403 out of 1007 reviews" "
Rating 6 - Okay. 95 out of 1007 reviews" "
Rating 4 - Poor. 47 out of 1007 reviews" "
Rating 2 - Terrible. 13 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, service and cleanliness of the hotel made it a good experience. Very friendly staff!!!
Stayed 2 nights in Dec 2023
Response from Marie on Mar 27, 2024
thank you for your nice review, Amara We are happy you enjoyed your stay with us and hope to see you again in a near future kind regards

8/10 Good

Corina, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marie on Mar 10, 2024
Vielen Dank - Ihre Meinung wissen wir zu schätzen auf sehr bald in Strasbourg

6/10 Okay

Elisa

Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Stayed 1 night in Dec 2023
Response from Marie on Dec 25, 2023
Merci pour votre séjour et votre appréciation Joyeux Noël à vous et au plaisir de vous revoir bientôt

10/10 Excellent

Dragana, Carmel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and excellent service!
Stayed 4 nights in Dec 2023
Response from Marie on Dec 23, 2023
Thank you for your stay and fr your review Merry Christmas to you and see you hopefully next year

8/10 Good

Michelle, Guatemala

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel has a great location. Within walking distance of everything! The room had a great size, the bathroom was pretty big and the bunk beds por my kids where great. Only issue I had was that the room was not that clean. A lot of dust under the beds and corners of the room. Staff was friendly. Would stay there again!
Stayed 3 nights in Nov 2023
Response from Marie on Dec 10, 2023
dear Michelle thank you for your stay and your nice lines . We will emphasize our staff to be more conscious in their work for your stay to be perfect! Best season's greetings

2/10 Terrible

Sonya

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not stay here again
I normally don't write bad reviews but....this hotel is in a good location to explore the old area but that is where the postives end. Rooms were way too hot and the noise from the street is awful. Homeless people around and the smallest rooms yet we have stayed at.
Stayed 1 night in Dec 2023
Response from Marie on Dec 23, 2023
dear Sonya thank you for your stay and your review . there is a thermostat in each room so you can change the heat depending on your own tastes kind regards and Merry Christmas to you

6/10 Okay

EDMUND

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, difficult to get to during Christmas market because all access bridges are blocked off...way over priced !
Stayed 1 night in Dec 2023
Response from Marie on Dec 6, 2023
thank you for your mail Edmund Sorry that the access in the historic center is banned during the Christmas markets, but this is for evident security reasons to avoid any accident and to allow you to walk easily from one square to the other; These temporary restrictions have been announced everywhere .Rates depend on the requests, in less busy times they are much lower kind regards

10/10 Excellent

María del Rocío

Traveled with group
Liked: Cleanliness, staff & service, room comfort
De ensueño
Lo maravilloso de este hotel es que estás en el centro histórico, con una edificación antigua, que te hace sentir la escencia de estar en el pasado pero con la modernidad y calidad de un excelente hotel de esta época. Lo que necesites lo encuentras cerca.
Stayed 2 nights in Nov 2023
Response from Marie on Nov 26, 2023
thank you for staying with us Maria We are happy to have met your expectations and sent you our best Season's greetings

10/10 Excellent

Elisabet

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! Excellent location and staff were super kind. We will be back!
Stayed 1 night in Nov 2023
Response from Marie on Nov 26, 2023
dear Elisabet it will be our pleasure to wemcoming you again in a near future Thank you for supporting our team Best season's greetings

8/10 Good

Stephania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, hotel is located in the city center!
Stayed 2 nights in Nov 2023
Response from Marie on Nov 13, 2023
thank you for your stay and appreciation, Stephania your satisfaction is our best aim kind regards

8/10 Good

Tracey

Traveled with group
Liked: Cleanliness, staff & service
No Fridges in rooms for water or milk for drinks.
Stayed 6 nights in Oct 2023
Response from Marie on Nov 11, 2023
Dear Tracey Thank you for your stay .Next to the complementary water fountain and coffee in the lobby , milk is provided on request feel free to ask for it during your next stay kind regards

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 2 nights in Oct 2023
Response from Marie on Nov 11, 2023
Thank you Katherine It will be our shared pleasure !kind regards

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Located close to Petite France, restaurants and shopping. Staff was very friendly, informative and accommodating particularly Marie. Her friendly manner and assistance was appreciated.
Stayed 2 nights in Oct 2023
Response from Marie on Nov 11, 2023
our pleasure Greg! See you very soon again

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a car Anna getting to their parking was a challenge, but they were helpful. Good location!
Stayed 1 night in Oct 2023
Response from Marie on Oct 15, 2023
Dear Linda, thank you for your stay with us!Indeed medevial city centers may be confusing when driving, but therefore all the more convenient to stroll along kind regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Close to the train station, shops & restaurants. Good size room & bathroom. We had to buy water in all the other places we've stayed but this hotel has free water which is great. The only thing was our request to convert the sofa bunkbed to a sofa bed was never done after i requested 4 times. The room we booked was supposed to have 1 twin bed and 1 double. The sofa bunkbed was really low and no light. Ok for 1 night stay but we stayed 4 nights so it would have been great if they granted our request. Overall a good stay.
Stayed 4 nights in Sep 2023
Response from Hôtel de l'Europe Team on Sep 26, 2023
Dear Guest,Thank you for taking the time to share your feedback with us! We're delighted to hear that you appreciated your stay with us and we hope to see you again among us. We take into account your concerns in order to improve our services for our future guests! Don't hesitate to leave us a message so we'll prepare the room that you want for your next stay! Best regards

10/10 Excellent

katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely and very close to all area attractions. Parking is not available at the hotel, but there is a public parking garage close by for 25 euro/day. The street is closed during certain hours of the day so made drop off a little tricky. Loved our stay in Stratsbourg!!
Stayed 1 night in Sep 2023
Response from Hôtel de l'Europe Team on Sep 26, 2023
Dear Guest,Thank you for great score and for your kind review! We're glad to hear that you enjoyed the stay among us and we would be glad to see you again!Best regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from L'équipe de l'Hôtel de l'Europe on Sep 26, 2023
Madame, Monsieur,Merci pour la belle note accordée à notre établissement. Au plaisir de vous revoir! Cordialement,

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location right next to La Petite France. Lots of dining options, and very close to the Cathedral and other sites. Walkable to the train station.
Stayed 2 nights in Sep 2023
Response from Marie on Sep 20, 2023
thank your for staying and Hotel Europe and taking the time to share your feelings see you soon

2/10 Terrible

John

Stayed 2 nights in Aug 2023
Response from Marie on Aug 9, 2023
merci de prendre le temps de noter votre séjour; toutefois nous serions ravis de connaitre les soucis qui ont induit une telle note afin de pouvoir y remédier bien cordialement

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was a Little tricky to find. The navigation gets you close but not there. Hotel was Great and the location can not be beat!
Stayed 1 night in Jul 2023
Response from Marie on Jul 24, 2023
thank you, Robert, for that review which motivates us to do always better kind reards

6/10 Okay

Wesam, Jerusalem

Stayed 5 nights in Jul 2023
Response from Marie on Aug 9, 2023
merci d'avoir pris le temps d'évaluer votre séjourVotre avis compte beaucoup pour vous permettre un meilleur séjour futur

10/10 Excellent

Rune

Stayed 1 night in Jul 2023
Response from Marie on Jul 11, 2023
thank you Rune, seing happy guest is our most important aim tusend tak

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Maybe this is because we had just spent 3 nights in a very cramped Paris hotel, but we LOVED this hotel! It was quiet and spacious and clean. It is perfectly situated between the Strasbourg train station and the Cathedral - both about a 10 minute walk - so the location couldn't be better. We loved our time here.
Stayed 2 nights in Jun 2023
Response from Marie on Jul 3, 2023
thank you for your nice review We are always happy to make you happy kind regards

10/10 Excellent

jean pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Claire Jaeckel on Jun 12, 2023
Dear Guest,Thank you for your very good note.You are welcome.Best Regards,Claire JaeckelHotel Manager

10/10 Excellent

Reidun Os

Stayed 2 nights in May 2023
Response from Marie on May 24, 2023
thank you for your feedback It always makes us happy to make YOU happy kind regards

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
rustic looking property we had a pleasant stay, loved the free water. location 10min walk to train station and 10min walk to cathedral. Would definitely stay here again!
Stayed 2 nights in May 2023
Response from Marie on May 19, 2023
thank you for your stay and your nice" review.always happy to make you happy

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the center of town!
Stayed 1 night in May 2023
Response from Marie on May 15, 2023
thank your for your review : Happy to make you happy Kind regards

10/10 Excellent

Patrick

Stayed 3 nights in May 2023
Response from Claire Jaeckel on Jun 12, 2023
Dear Guest,You are welcome.Best Regards,Claire JaeckelHotel Manager

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marie on May 11, 2023
thank you fr your stay and for taking the time to share your experience have a nice evening

10/10 Excellent

Chuong

Stayed 2 nights in Apr 2023
Response from Marie on May 15, 2023
thank you for your stay and review kind regards

10/10 Excellent

pascal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice staff, good value. Breakfast was good. Parking was a bit far as they only have limited spaces onsite but I would stay there again if I visit Strasbourg in the future.
Stayed 1 night in Apr 2023
Response from Marie on Apr 5, 2023
Thank you for your stay and review Happy guests make happy hotels kind regards

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2023
Response from Marie on Mar 31, 2023
Thank you for staying at Hotel Europe and for your appreciation : happy guests is our highest aim kind regards

10/10 Excellent

Della

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great space for family of 4. Great views in wonderful old building. Merci!
Stayed 2 nights in Mar 2023
Response from Marie on Mar 29, 2023
thank you Della for your stay and for your nice appreciation Hope to see you soon again kind regards

10/10 Excellent

Daria

Stayed 1 night in Mar 2023
Response from Marie on Mar 10, 2023
merci pour votre séjour et pour avoir pris le temps de partager votre expérienceAu plaisir de vous revoir chez nous bientôt

10/10 Excellent

Seval

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the city center. It is very convenient to walk to restaurants and train station.
Stayed 2 nights in Feb 2023
Response from Marie on Feb 27, 2023
thank you for your stay and your feedbackSee you again in a near future kind regards

10/10 Excellent

Renata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the middle of petite France.Very friendly/helpful staff. Room was large and very comfortable
Stayed 1 night in Jan 2023
Response from Marie on Jan 29, 2023
Thank you for your stay and for taking the time to share your experience. Your satisfaction is our motivation See you in a near future

10/10 Excellent

sanem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with a best friend
Great location. Breakfast was amazing and staff was so helpful. Brigitt was absolutely helpful. Thank you
Stayed 1 night in Jan 2023
Response from Marie on Jan 20, 2023
Brigitte and all the staff are happy that you enjoyed your stay with your BF and hope to welcome you soon again kind regards

10/10 Excellent

Ivy

Stayed 3 nights in Dec 2022
Response from Marie on Dec 28, 2022
thank you for your stay and for taking the time to rate us, we are looking forward to welcomling you ia near future Best season's greetings

6/10 Okay

LIZABETH

Traveled with family
Liked: Cleanliness, staff & service
The shower design was such that the water flowed out across the floor. Warping on door and floor indicate it wasn’t an isolated problem. Also, we were in the room the first two days the maids came so we never saw them again. I know it’s hectic during Christmas Market but it had more of a student hotel feel.
Stayed 4 nights in Dec 2022
Response from Marie on Dec 10, 2022
dear Lizabeth, thank you for your stay and for taking the time to share our feeling about it : it always helps us improving kind regards

10/10 Excellent

Safak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 2 nights in Nov 2022
Response from Marie on Nov 12, 2022
thank you for your review and we are looking forward to welcoming you again

6/10 Okay

Andres, STERLING

Stayed 2 nights in Oct 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in cracking location
Really nice hotel very close to the centre of Strasbourg, and just a fee minutes away from the Petis France area. Staff were friendly, we were able to leave bags securely before our room was available and after we checked out. Strasbourg is a fantastic city, and hotel is highly recommended
Stayed 1 night in Aug 2022
Response from Marie on Oct 7, 2022
thank you for your stay and your message Stephen, the whole team is happy to have contributed to it kind regards

10/10 Excellent

gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we encountered were so friendly and helpful. The breakfast was really excellent. And the renovated building was full of character but still had a lovely modern clean bathroom. Very good value! Great location too.
Stayed 1 night in Sep 2022
Response from Marie on Sep 25, 2022
Thank you for your stay and your review : the team is happy to have made you happy! hope to see you again in a near future kind regards

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great location - right outside Petite France. Although breakfast was not included it was worth the price. Excellent water pressure in the shower. Nice stay all around.
Stayed 1 night in Sep 2022
Response from Marie on Sep 21, 2022
thank you for your stay and your review Tammy We are all looking forward to welcoming you again soon kind regards

10/10 Excellent

Adel

Stayed 1 night in Aug 2022
Response from Marie on Sep 3, 2022
merci pour votre ressenti et au plaisir de vous accueillir à nouveau parmi nous

10/10 Excellent

marnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management staff was very friendly and courteous. We loved Mary! The dining room and food was top notch and delicious. It was far better than a continental breakfast. The only issue we had was our shower head and drain didn't work properly. We told management about it and they were willing to give us a different room. It wasn't that big of a bother and they tried to fix it. I think after we left they were going to bring in a maintenance person to fix the issue. We were able to shower but it was a little awkward. I would still give this place a 5 star review!
Stayed 3 nights in Jul 2022
Response from Marie on Aug 3, 2022
thank you so much for your nice review. Indeed a better plumber than myself fixed the shower in the meanwhile! So you will be able to sing under it during your next stay tace care and see you soon

10/10 Excellent

Weir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are so happy for the service. The front desk receptionist are extremely friendly, they always provide helpful information. The location is convenient. We will brook this hotel next time.
Stayed 2 nights in Jul 2022
Response from Marie on Jul 31, 2022
Thank you for your nice review : we are so happy we coudl provide you with the accurate weapons to visit the city and enjoy your stay with us Welcome back soon

10/10 Excellent

Antinluoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like Staying at Your Friends' Home
Lovely hotel and especially friendly and helpful personnel. Location is excellent for both sightseeing and travelling to nearby towns and cities by public transportation. Lots of cafés and restaurants nearby.
We loved the cosy corner with the sofa and the look and feel of the wooden pillars.
Stayed 9 nights in Jul 2022
Response from Marie on Jul 26, 2022
thank you very much fir your nice review, we are happy to have given you happy moments in Strasbourg kind regards

10/10 Excellent

Ken

Stayed 1 night in Jul 2022
Response from Marie on Jul 26, 2022
thank you so much we appreciate your appreciation and are looking forward to seing you again