Bar (on property)

Reviews of Hilton Strasbourg

4 out of 5
Hilton Strasbourg
1 Avenue Herrenschmidt, Strasbourg

Reviews

7.8

Good

Rating 10 - Excellent. 314 out of 1001 reviews" "
Rating 8 - Good. 400 out of 1001 reviews" "
Rating 6 - Okay. 187 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mir Mohammad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good surprise to see such a nice residence in that area.
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

4/10 Poor

Meic

Stayed 3 nights in Dec 2023

4/10 Poor

Thomas

Traveled with family and small children
Room and hallway smelled like cigarettes. The coffe pot smelled like vinegar. A lot of the soaps were out.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nimsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Irakli

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unpleasant stay
Spare bed for my daughter turned out to be very small and flimsy though I specified her age when reserving the room. Breakfast area extremely crowded and not very clean. Internet access very uncomfortable, password not provided and concierge took my phone to do access. Room made woke us up at 08.30 a.m. Very unpleasant experience with this particular hotel.
Stayed 1 night in Dec 2023

8/10 Good

Albertus S

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel but location isn’t
Hilton was OK. the location was not good, unless you go for the conference center. To travel to city, you need to take tram and it’s 6-7 mins walk to the nearest station. Value for money is very poor, perhaps because we visit during peak season (Xmas market in Strasbourg). Room is spacious. Bedding was top quality. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wiz of the room was great, and the breakfast was excelent
Stayed 2 nights in Dec 2023

8/10 Good

Isidore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Sep 2023

8/10 Good

Mario

Traveled with partner
I did not like the area.
Stayed 2 nights in Sep 2023

4/10 Poor

Heather

Stayed 2 nights in Aug 2023

6/10 Okay

Mouza

Stayed 1 night in Aug 2023

10/10 Excellent

Jana

Stayed 2 nights in Jul 2023

8/10 Good

Felix

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

FatmaAhu, New York City

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 16 nights in Jun 2023

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location close to a tram stop. Dinner in the restaurant was good. Parking was very convenient.
Stayed 1 night in May 2023

8/10 Good

Kobby

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Adrian, APO

Traveled with family
Liked: Cleanliness, staff & service
In need of an upgrade. The staff was very friendly. Parking is outrageously expensive and breakfast was below two stars.
Stayed 1 night in Apr 2023

2/10 Terrible

Ricardo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like anything, the hotel is dirty and outdated.
Stayed 5 nights in Apr 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Noemi

Stayed 2 nights in Dec 2022

10/10 Excellent

doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strasbourg Christmas market
The hotel is located nearby the old city and other sights The hotel staff were polite and helpful. The room was excellent and clean
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, perfect location: awful breakfast
We loved the Hilton for its location and comfort, although the room ( junior suite) was in need of a remodel update, it was still very nice. The reception staff were lovely however I gave a negative service review based on the breakfast. Hands down the worse breakfast experience I’ve had in any hotel. There was not enough food and No-one was servicing tea or coffee and you had to queue for tea & coffee at a vending machine ( minimum 15/20 people waiting /queuing at a time) - half of which were not working, overall very disappointing breakfast.
Stayed 2 nights in Nov 2022

8/10 Good

Bailey

10/10 Excellent

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is walking distance from the sights. Though quite a trek from the train station.
Stayed 1 night in Nov 2022

10/10 Excellent

Kemar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of the location, I was able to get around
Stayed 5 nights in Sep 2022

8/10 Good

Csaba, ST HELIER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room which was spacious. The Staff was very helpful.
Stayed 1 night in Aug 2022

10/10 Excellent

Vinay Anil

Stayed 4 nights in Apr 2022

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, the room comfortable, breakfast expensive, but good. The hotel was very convenient for visiting the expo halls. It is also well placed to visit downtown Strasbourg.
Stayed 1 night in Mar 2022

2/10 Terrible

Elyas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Housekeeping service Booked two rooms as a family - gave us two rooms in different floors There was no one to collect our baggage on arrival Room service only starts at 7pm
Stayed 3 nights in Dec 2021

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with typical European service.
Stayed 3 nights in Dec 2021

4/10 Poor

Christian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Couldn’t sleep because of a noise coming from the
Stayed 1 night in Dec 2021

6/10 Okay

Beth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at 10am to have our luggage held while we went out to enjoy the town before we were able to check-in at 3pm. We had been up early so around 2 we headed back and checked to see if our room was ready. It was not it will be ready at 3pm. At 3pm our room was still not ready. 40 minutes later we were told our room was ready. We go into our room and I had to go back to the front desk because they had not put in the rollaway bed for our child. After not being allowed to check in at check in time it's absurd that the rollaway bed was not in there for us. the pillows were ok, the room was clean and had everything we needed.
Stayed 2 nights in Dec 2021

4/10 Poor

renate

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
noisy
No issue with cleanliness, but interior in need of refurbishment. The rooms that look out on the street are also very noisy. Their only real asset is the location if you want to be in walking distance from the european parliament.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2021

6/10 Okay

Marnix

Traveled with family
Liked: Cleanliness
It was nice classical Hilton but we forgot expensive chocolate package in minibar , we call very short time after check out ! They back to us after 3-4 hours that they did not find them ! We are still waiting a solution from them , after explained with detailed email ..
Stayed 1 night in Sep 2021

8/10 Good

Fares

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family room = adjacent rooms
It's not a family suite, it is two adjacent rooms
Stayed 4 nights in Aug 2021

6/10 Okay

Antonia

Disliked: Cleanliness, property conditions & facilities
2 stars would be close to reality
This hotel could disappoint you. First of all, it saus it’s located in the center of Strasbourg, but it’s not. All around this communist building transformed into hotel, the surrounding are full of wild grass, they don’t care how you come from the parking. At the reception they ask you for a deposit, it depends from what country you’re coming. That’s not normal. And most of all… in the room I didn’t find at all the conditions of a 4 star hotel. Btw, the bath door was broken in its corner and it is very obvious that they only fill in the minimum just to survive. Sorry, there are many others much better than you, for thesame amount of money. In my hometown, Hilton is something extraordinary, but the Hilton from Strasbourg is a shame.
Stayed 1 night in Jul 2021
Response from caroline on Jul 18, 2021
Dear Antonia, First of all we would like to thank you for taking the time to share your feelings with us. As a loyal Hilton customer, we do understand your expectations when staying in our brand and please accept our sincere apologizes for the fact that we have not met your expectations during your stay. Rest assured that we have read your comments with most interests, and that they have been immediately shared with Management Team. On an other hand, be assured that the deposit is requested at check-in for every customer, it is a house rules, also applied in most of the big hotels in the whole word. It is guaranty for the payment and the room facilities. We are sorry if you felt not welcome because of that, it is not our values. Again, we are really sorry to hear that you felt like this and we would like to assure you that our first priority is our guest's satisfaction. Kind regards, Guest relations

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 7 nights in Jun 2021
Response from caroline on Jul 18, 2021
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous suite à votre séjour au Hilton de Strasbourg. Dans un souci d’amélioration constante, nous prenons en compte tous les commentaires et avis concernant notre établissement, nous ferons part de vos impressions à notre direction générale. Nous espérons avoir le plaisir de vous accueillir une prochaine fois au Hilton de Strasbourg Sincères salutations Les relations clients

10/10 Excellent

Cristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, in particular thanks to the attentive staff. The hotel is located in a pleasant, quiet area, not central but within close reach of the centre. The rooms are comfortable and have a nice design.
Stayed 3 nights in Mar 2021

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, room comfort
Does its job
Run of the mill Hilton affair catering to the Strasbourg diplomatic crowd. Parking charges are a little high considering there isn't any additional protection offered for parking on site instead of the street beside.
Stayed 2 nights in Sep 2020
Response from Isabelle P. on Oct 12, 2020
Dear Ciaran, Thank you very much for your feedback. We are glad to read that you have enjoyed your stay and do hope to have the pleasure to welcome you back. Kind regards,

10/10 Excellent

Leib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Isabelle P. on Sep 20, 2020
Dear Leib, Thank you for sharing your impressions of your recent stay with us. Thank you for the positive feedback and are looking forward welcoming you back. Kind regards,

2/10 Terrible

MauritsB., Brussels

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This is sub-standard. Empty ghost hotel were all furtinure has been removed. Could someone not have thought aboput a vending machine where you at can have access to drinking water? I feel ripped-off.
Stayed 1 night in Aug 2020
Response from Isabelle P. on Sep 20, 2020
Dear MauritsB, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Strasbourg, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Kind regards,

6/10 Okay

Antoinette

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Isabelle P. on Sep 20, 2020
Chère Antoinette, Nous tenons à vous remercier d'avoir pris le temps d'écrire un commentaire sur Hotels.com concernant votre récent séjour au Hilton Strasbourg. Nous sommes désolés de lire que votre expérience ne fut pas à la hauteur de vos attentes en ce qui concerne notre établissement, et nous tenons à vous assurer que nous cherchons toujours à fournir le plus haut niveau de prestations, et de services. Nous espérons cependant pouvoir vous accueillir à nouveau. Cordialement,

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Isabelle P. on Sep 20, 2020
Dear Stefan, Thank you for sharing your impressions of your recent stay with us. Thank you for the positive feedback and are looking forward welcoming you back. Kind regards,

10/10 Excellent

Adele

Stayed 1 night in Feb 2020