In-room safe, desk, laptop workspace, soundproofing

Reviews of Holiday Inn Express Strasbourg - Sud, an IHG Hotel

3 out of 5
Holiday Inn Express Strasbourg - Sud, an IHG Hotel
5 Rue De L'ill, Z.A. De L'ill, Geispolsheim, Bas-Rhin

Reviews

8.4

Very Good

Rating 10 - Excellent. 360 out of 1000 reviews" "
Rating 8 - Good. 484 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Used this hotel location as an overnight point between Chamonix and Amsterdam. Reception was very helpful getting us checked in, and securing an additional room for late additions to our travel group. They also put full hot breakfast out at 4:45 am for our early departure. Very impressed!
Stayed 1 night in Feb 2024
Response from Tiare on Feb 19, 2024
Dear guest,Thank you very much for taking the time to share your feedback further your stay in our hotel.We are very happy to read that you had a nice experience during your stay. Your comments are very important to us and will be shared to our entire team.We hope to welcome you back again here with us for your next visit to Strasbourg.Best regards

10/10 Excellent

Carol

Stayed 2 nights in Dec 2023
Response from Tiare on Jan 22, 2024
Cher client,Merci d'avoir pris le temps de répondre à notre enquête de satisfaction à la suite de votre séjour dans notre hôtel.Nous espérons vous accueillir à nouveau parmi nous très prochainement.Bien à vous

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2023
Response from Tiare on Dec 29, 2023
Chère Madame,Un très grand merci d'avoir pris le temps de répondre à notre questionnaire de satisfaction.Nous sommes heureux de lire que vous avez passé un bon séjour parmi nous.Au plaisir de vous accueillir à nouveau dans notre hôtel très prochainement.Bien à vous

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location wasn’t the nicest this hotel was great for an overnight stay. All the staff were so helpful and kind. They even phoned ahead to help us with a dinner reservation in the local town. Good continental breakfast, clean, comfortable bed. Pillows could have been softer but that’s a personal preference.
Stayed 1 night in Nov 2023
Response from Tiare on Nov 10, 2023
Dear guest,Thank you very much for your feedback.we are glad to read that you had a nice experience in our hotel and we hope to welcome your back again in our hotel for your next visit to Strasbourg.Best regards

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Awesome breakfast.
Stayed 1 night in Oct 2023
Response from Tiare on Oct 27, 2023
Dear guest,Thank you very much for sharing your feedback further your stay in our hotel.We are glad to read that you had a nice stay with us.Your comments are well noted and will be shared to our entire team.Best regards

8/10 Good

Arzu

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast is not good
Stayed 1 night in Oct 2023
Response from Tiare on Oct 20, 2023
Dear guest,Thank you very much for your feedback.However, I am surprised to read that the breakfast we propose was not at your convenience and we would like to know what was the issue. This way we know what should be improved as this is the main goal of our survey.

8/10 Good

Russell

Liked: Cleanliness, staff & service, room comfort
Ideal stay to go in to visit Strasbourg as suggested by hotel receptionist who was really helpful. Got park and ride only 4.50 euros and tram straight into Strasbourg included. Hotel very clean and staff really helpful and friendly. Only downside was kids kicking a ball in the car park in the dark until after 9pm
Stayed 2 nights in Sep 2023
Response from Tiare on Sep 22, 2023
Dear guest,Thank you very much for taking the time to share your feedback further your stay in our hotel.We are glad to read that the park and ride was at your convenience to go to Strasbourg city center.Be assured that your comments are well noted and will be shared to our entire team.We hope to welcome you back again here with us for your next visit to Strasbourg.Best regards

10/10 Excellent

Claudio

Stayed 2 nights in Aug 2023
Response from Tiare on Oct 2, 2023
Thank you very much for your feedback.We hope to welcome you back again in our hotel for your next visit to Strasbourg.Best regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tiare on Jul 28, 2023
Chère Madame,Merci beaucoup d'avoir pris le temps de répondre à notre questionnaire de satisfaction à la suite de votre séjour dans notre hôtel.Nous espérons vous accueillir à nouveau parmi nous pour votre prochaine visite à Strasbourg.Bien à vous

10/10 Excellent

Helen

Stayed 1 night in Jul 2023
Response from Tiare on Jul 28, 2023
Chère Madame,Merci beaucoup d'avoir pris le temps de répondre à notre questionnaire de satisfaction à la suite de votre séjour dans notre hôtel.Nous espérons vous accueillir à nouveau parmi nous pour votre prochaine visite à Strasbourg.Bien à vous

10/10 Excellent

Susan E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tiare on Jul 7, 2023
Dear guest,Thank you very much for taking the time to answer to our guest satisfaction survey.We are glad to see that you enjoyed your stay in our hotel. We hope to welcome you back again here with us for your next visit to Strasbourg.Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tiare on Jun 19, 2023
Cher client,Merc beaucoup d'avoir pris le temps de répondre à notre enquête satisfaction à la suite de votre séjour dans notre hôtel.Nous apprécions vos notes and nous espérons vous accueillir à nouveau parmi nous très prochainement.Bien à vousTiare

10/10 Excellent

Bob

Stayed 1 night in Apr 2023
Response from Tiare on May 1, 2023
Cher client,Un grand merci d'avoir pris le temps de répondre à notre enquête satisfaction à la suite de votre séjour au Holiday Inn Express Strasbourg Sud.Nous sommes ravis de lire que vous avez passé un bon séjour. Nous espérons vous accueillir à nouveau parmi nous très prochainement.Bien à vous

8/10 Good

Estelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Tiare on Feb 27, 2023
Bonjour,Merci d'avoir pris le temps de répondre à notre questionnaire de satisfaction à la suite de votre séjour dans notre hôtel. Nous espérons vous accueillir à nouveau parmi nous pour votre prochaine visite à Strasbourg.Bien à vous

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Tiare on Sep 27, 2022
Dear guest,Thank you very much for your rating.We hope to welcome you back again in our hotel for your next visit to Strasbourg.Best regards

10/10 Excellent

Ethan

Stayed 1 night in Jul 2022
Response from Tiare on Aug 11, 2022
Merci beaucoup d'avoir répondu à notre enquête de satisfaction. Nous espérons vous accueillir à nouveau parmi nous très bientôt.

10/10 Excellent

christian

Stayed 2 nights in Jun 2022
Response from Nicolas on Jul 7, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, La Réception

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here and really liked it. Secure on site parking. Comfortable stay. Breakfast wasn’t great. Staff were friendly.
Stayed 1 night in Feb 2022
Response from Tiare on Feb 19, 2022
Dear guest, Thank you so much for taking the time to share your feedback further your stay in our hotel. We are so happy to read that you enjoyed your stay with us. Your comments are very important to us and will be shared to our entire team. We hope to welcome you back again at the Holiday Inn Express Strasbourg Sud for your next visit to Strasbourg. Best regards

8/10 Good

virgilio

Stayed 1 night in Jan 2022
Response from Tiare on Feb 1, 2022
Dear guest, Thank you very much for your rating. We really appreciate it and we hope to welcome you back again in our hotel for your next visit to Strasbourg. Best regards

10/10 Excellent

Antionette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prpoerty
Stayed 1 night in Dec 2021
Response from Tiare on Jan 18, 2022
Dear guest, Thank you so much four your nice feedback. We hope to welcome you back again in our hotel for your next visit to Strasbourg. Best regards

8/10 Good

Mr Cristian E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a transit hotel in a very strange area, more like for truck drivers. Completely different to IHG hotels in France or Germany. Breakfast was nothing special. Too expensive for it offers.
Stayed 1 night in Dec 2021
Response from Tiare on Dec 28, 2021
Dear guest, Thank you very much for your feedback. Your comments are well noted and will be shared to our entire team. We hope to welcome you back again in our hotel for your next visit to Strasbourg. Best regards

10/10 Excellent

Olivier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle prestation
Très belle prestation Très bon rapport qualité prix
Stayed 1 night in Oct 2021
Response from Tiare on Dec 4, 2021
Cher client, Merci beaucoup d'avoir pris le temps de partager ces jolis compliments à la suite de votre séjour dans notre hôtel. Toute notre équipe sera ravis de vous accueillir à nouveau parmi nous pour votre prochaine visite à Strasbourg. Bien à vous Tiare

10/10 Excellent

Geoff

Stayed 1 night in Aug 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Yelda on Jul 16, 2021
Bonjour Madame Maria, nous vous remercions d'avoir pris le temps de compléter notre enquête de satisfaction et sommes ravis que ça vous plaise. Nous espérons vous revoir au plus vite parmi nous. Passer une bonne journée, cordialement, Yelda

10/10 Excellent

Susan

Stayed 1 night in Dec 2020
Response from Tiare on Jan 2, 2021
Cher client, Un grand merci d'avoir pris le temps de répondre à notre questionnaire de satisfaction. Nous espérons vous accueillir à nouveau parmi nous pour votre prochaine visite à Strasbourg. Bien à vous

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2020

4/10 Poor

Monique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
would not recommended
Room had a odor as soon as you walked in. The chair in the room was extremely dirty. They are doing buffet breakfast during covid and to no fault of their own the cleanliness was bad (guest not following rules). Room size not worth price paid. Pool area a lot smaller than pictured. Hotel just overall need a deep cleaning!! The receptionist was very friendly and helpful!
Stayed 3 nights in Aug 2020

8/10 Good

stephen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great staff. Hotel somewhat tired. Our room had VERY smelly drains. Reported, but was not corrected by the time we left. Pool water was very cloudy.
Stayed 1 night in Aug 2020

6/10 Okay

David

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
1980s hotel. Basic room bring your own toiletries. Shower clogged and water ran everywhere. Breakfast was below average. Service was nice though.
Stayed 1 night in Feb 2020
Response from Front desk team on Mar 2, 2020
Dear David, Thank you for taking the time to write a review about your recent stay at the Holiday Inn Express Strasbourg Sud. We are very sorry to read that there was an issue with the shower in your room. We will do the necessary so it won't happen again. Concerning the toiletries and breakfast, we are a 3-star-hotel with standards that match our category. I hope we will have the pleasure to welcome you again so you can see that this situation was an exception. Best regards,

6/10 Okay

veli gokhan

Traveled with family
Liked: Property conditions & facilities, room comfort
ok for short trips
convenient comfortable on a budget hotel
Stayed 2 nights in Jan 2020
Response from HIEX Strasbourg Sud on Jan 28, 2020
Dear Veli Gokhan, Thank you for your feedback ! We are glad to read you our hotel was a good quality/price to you. Best regards, Holiday Inn Express Strasbourg Sud team

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

MURATKIRAT, TURKEY

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable hotel in a considerably good location, but absolutely you need a car to reach downtown.
Stayed 1 night in Jan 2020
Response from Noémie Roussel - General Manager on Jan 23, 2020
Dear Muratkirat, Thank you very much for your nice comment about your recent stay at the Holiday Inn Express Strasbourg Sud. We are very glad to read that you enjoyed the quietness and cosiness of our hotel. We will be very happy to welcome you again soon, Best regards, Noémie Roussel General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything is old and in poor condition. Came to a “clean”room with prior guests clothes underneath the bed!!
Stayed 4 nights in Dec 2019
Response from Noémie Roussel on Jan 2, 2020
Dear guest, Thank you for taking the time to write a review about your recent stay at the Holiday Inn Express Strasbourg Sud. We are very sorry to read that your experience didn't fullfil your expectations. Your comment will help us improve ourselves. I hope we still have a chance to welcome you again, Sincerely, Noémie Roussel General Manager

8/10 Good

Ronaldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room and Value for Money
The room was spacious and the breakfast buffet is have some options. There is a P+R within 10min drive where you can take the train direct to the city.
Stayed 1 night in Dec 2019
Response from Noémie Roussel on Jan 2, 2020
Dear Ronaldo, Thank you for your comment about your recent stay at the Holiday Inn Express Strasbourg Sud. We are very glad to read that your enjoyed your time with us. Hope to see you soon again, Best regards, Noémie Roussel General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was spacious and clean. Breakfast was good and included. Free parking. Location is great. Very close to Strasbourg center.
Stayed 2 nights in Dec 2019
Response from Noémie Roussel on Dec 16, 2019
Dear guest, Thank you so much for your feedback about your recent stay at the Holiday Inn Express Strasbourg Sud. We are so glad to read that you enjoyed your time with us, as well as our rooms, breakfast and location. We hope to see you soon again!

8/10 Good

virgilio

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Overall was good but when I went in the shower the ceiling was full of mould
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable rest
It was clean hotel with friendly staff. The check-in and check-out was great. The breakfast was average. The parking lot is good. The hotel was quiet and comfortable.
Stayed 1 night in Oct 2019
Response from Noémie Roussel on Oct 31, 2019
Dear guest, I would like to thank you for taking the time to write a review about your stay at the Holiday Inn Express Strasbourg Sud. I am glad to read that you enjoyed your stay with us! I am looking forward to welcome you again! Best regards, Noémie Roussel and all the team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good for short term stay. staff are wonderful & very welcoming.
Stayed 3 nights in Oct 2019
Response from Noémie Roussel on Oct 25, 2019
Dear guest, Thank you very much for your lovely comment ! I am glad to hear that you enjoyed our team's hospitality. Hope to see you soon at the Holiday Inn Express Strasbourg Sud. Noémie Roussel and all the team

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants in the area if you check in after 8:30. Staff was great though and helped order pizza.
Stayed 1 night in Oct 2019
Response from Noémie Roussel on Oct 25, 2019
Dear guest, Thank you very much for your comment. I am glad to hear that our team was helpful concerning your dinner! I hope to see you soon again! Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and fluent in several languages. Pool was a drawing point and it was not open until checkout time despite supposed to be open by 9:30 Oddly quite a bit of mold in the shower over head but everything else lovely.
Stayed 1 night in Sep 2019
Response from Tiare on Sep 16, 2019
Dear guest, Thank you very much for sharing your feedback further your stay at the Holiday Inn Express Strasbourg Sud. Your comments are very valuable to us and will be shared to our entire team. We hope to welcome you back again in our hotel for your next visit to Strasbourg. Best regards

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Not a great neighbourhood, couldn't go out and walk around.
Stayed 1 night in Jul 2019

8/10 Good

Wanda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Stephen, Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal if just passing through on business
Ideal if just passing through on business like I was. Just outside main city not close to any bars or restaurants.
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It took three attempts to get the room configuration we had booked. That is terrible. On the other hand, the reception person was good, didn't blame the system, went to rooms to inspect them - good service. The hotel itself, on the outside looks relatively new, on the inside - hallways - carpeting, wallpaper/paint - all need to be replaced. Badly in need of attention. Need more gluten free food options.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and good selection for breakfast. Easy access to town centre via park and ride on the tram.
Stayed 1 night in Apr 2019

10/10 Excellent

Diana, Arnhem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and nice building. Staff could be more polite
Stayed 2 nights in Oct 2018