A Week away for Christmas Markets
Posted Dec 19, 2016
We stayed for 6 nights in December 2016. Overall we really enjoyed our week away for Christmas Markets, the only down side was we were placed in an "interconnecting" room, directly opposite a lift. When I booked the Hotel in February I had requested “a quiet room, away from Lift” as I travel with my elderly mother. The Majority of the nights were peaceful, but we could hear every word of conversations between our neighbours one night and then on another night, a couple checked in a 3am and didn’t do so quietly, they felt the need to have a discussion right outside our room by the lift and then proceeded to take this in to the room banging things etc. After 5 minutes I called reception to ask the Night manager to call them and remind them of the time, but the night manager informed me that as they had only just arrived he wouldn’t call them and ask them to be quiet. At 3:20am, I called again and asked if he would now call them, which he did do immediately but the noise went on until they went to bed at 4am!
The following morning the staff on reception were very apologetic and asked if we wanted to move rooms. As we only had 1 night left and the “noisy neighbours” were checking out that day, we declined.
Noisy, rude guests are to be expected in any hotel, however Night Managers who refuse to do their job at the first time of asking is not something I would expect. 3am is not the time to be waking guests!