Weekend in Strasbourg
Posted Feb 21, 2017
Hotel is centrally located and good for walking around Strasbourg and has a comfortable bed. The hotel staff are pleasant but at 11:59am we got a call saying our checkout was at noon (strange as the place wasn't booked out and it is not tourist season). Anyway, we knew the checkout time was noon and we were making our way down. The hotel really has nothing to offer. The shower was a bit gross (the bottom is "white" but you could see it was not clean) and felt like you needed to wear flip-flops in there. The hotel isn't cheap either so just spend the extra $40 a night and stay at the hotel next door (has a bar, restaurant, sauna).
Comment from Hotel Management
Feb 27, 2017 by Nathalie, Hotel Management
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.