Posted May 30, 2016 on Hotels
Overall, the hotel was excellent. It provides many niceties within Strasbourg and is centrally located. You get what you pay for and Sofitel really delivers on this piece. Nice staff, parking, excellent food, and the rooms are fun to stay in. While we will stay here again given all of the features, one hiccup we experienced was a poor air conditioner. It was at best in a low setting even with the fan and air turned to the max setting. It cooled off part of the room but not the entire room. It was still comfortable but could have been slightly cooler. I believe the hotel will need to look into renovating their units AC or performing more maintenance.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. Thank you for your positive feedback regarding our "nice staff, parking, excellent food". I'm sorry that you had problem with the air conditioner, I have already mentionned the problem with our technical manager to make sure that will not happen again. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Responsable Expérience Client