Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Amman, Jordan

Incredible Customer Service

Posted Sep 10, 2016
We stayed for one night. Very nice and helpful staff. They let us park the car for free. They put our luggage in the car while we toured the city after check-out. We booked another night on the way back of a Euro trip.
Comment from Hotel Management
Sep 12, 2016 by Laetitia Arnold, Responsable Expérience Client, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. Thank you for your positive feedback regarding the "very nice and helpful staff”. I will share your comments with our team. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Responsable Expérience Client
3 out of 5
by A verified traveler from San Diego

Great location

Posted Sep 10, 2016
Not a 5 star hotel....older hotel....had a Jr. Suite....not very big and a weird configuration. If it was a 4 star.... expectations would not have been as high. Front desk people were friendly.
Comment from Hotel Management
Sep 12, 2016 by Laetitia Arnold, Responsable expérience client, Hotel Management
Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Strasbourg Grande Ile. I am sorry that your experience did not meet your expectations. I noted that you have been disapointed by the size of the room. Our hotel was built in 1964 (this is the first Sofitel in the world! ) , and we must thereby cope with the original size of the rooms. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Responsable expérience client
5 out of 5
by Peter

This traveler left a rating score only Posted Jun 29, 2016 on Hotels
4 out of 5
by Rik from Belgique

Bien au centre

Posted Jun 16, 2016 on Hotels
Good hotel - well situated in the center of the city - quiet street - good access by train and tram.
4 out of 5
by A verified traveler

Posted Jun 15, 2016 on Hotels
I spent two days there with my wife after her business trip in Paris. The staff there are nice and proactively introduced the great local food nearby the hotel. There was an event held on the second night we stayed. Looked energetic and excited. The only concern was no hair conditioner and body lotion available there and this seems different from the other Sofitel hotels we stayed before.
5 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
Overall, the hotel was excellent. It provides many niceties within Strasbourg and is centrally located. You get what you pay for and Sofitel really delivers on this piece. Nice staff, parking, excellent food, and the rooms are fun to stay in. While we will stay here again given all of the features, one hiccup we experienced was a poor air conditioner. It was at best in a low setting even with the fan and air turned to the max setting. It cooled off part of the room but not the entire room. It was still comfortable but could have been slightly cooler. I believe the hotel will need to look into renovating their units AC or performing more maintenance.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. Thank you for your positive feedback regarding our "nice staff, parking, excellent food". I'm sorry that you had problem with the air conditioner, I have already mentionned the problem with our technical manager to make sure that will not happen again. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Responsable Expérience Client
4 out of 5
by CHRISTIAN from vesoul

excellent séjour

Posted May 28, 2016 on Hotels
chambres très propres. chambre bien équipée machine a café bouilloire grande télé wifi rapide personnels exceptionnels à l écoute et toujours présent pour aider a descendre les valises. hotel bien situé pour visiter strasbourg. Un peu bruillant le soir. Terrasse de l hotel sous les fenetres.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Cher client, merci pour ce gentil commentaire, je suis ravie que vous ayez apprécié votre séjour chez nous, en particulier notre "personnel exceptionnel à l écoute et toujours présent pour aider a descendre les valises." Je ne manquerai pas de partager ces éloges avec nos équipes! Nous avons hâte de vous accueillir à nouveau pendant votre prochaine venue à Strasbourg. Très Cordialement, Laetitia Arnold, Responsable Expérience Client
5 out of 5
by Aram

Posted May 27, 2016 on Hotels
6개월 아기랑 다녀온 여행입니다 ㅡ 위치도 좋고 친절하네요 ㅡ 조찬이 약간 부족한 느낌이네요 오성급 호텔에 비해서 그래도 좋습니다
5 out of 5
by A verified traveler

Zentral und top in Straßburg

Posted May 22, 2016 on Hotels
Super gelegen, freundliche Leute
4 out of 5
by Tina from Zürich

Sofitel Strasbourg

Posted May 17, 2016 on Hotels
Zentral gelegenes Hotel mit allem Komfort. Stilvoll eingerichtet und wohnlich. Kompetenter Service rundum. Absolut empfehlenswert.