Ratings based on 429 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

noisy

Posted Jun 21, 2017 on Hotels
Stayed here to attend a college orientation for my daughter. The closet door handle was broken off and the glass closet door had multiple cracks in it. The toilet seat was held on with one screw and shifted whenever it was used. Also, the hotel is literally next to Interstate 95, which for travel was great;for sleep not great- a lot of truck traffic.
Comment from Hotel Management
Jul 5, 2017 by harry, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. I will look into each issue that you have noted, in an attempt to correct and improve our customer service. We appreciate your business, and we hope to have another opportunity to serve you in the future
3 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
The bed and the sofa were not comfortable, fridge was not clean otherwise it was okay could have been better .
Comment from Hotel Management
Jun 27, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. Our customer's feedback is instrumental in our efforts in meeting and exceeding our guest expectations on a consistent basis. I was sorry to hear that we fell short of this during your stay. hope that you give us a second chance to prove it better. hope to see you again when you are in the area.
5 out of 5
by A verified traveler

Great stay

Posted Jun 17, 2017 on Hotels
Overall, great stay. The only thing I would suggest would be to purchase softer toilet paper.
Comment from Hotel Management
Jun 27, 2017 by harry, Hotel Management
Thank you for providing feedback on your stay. I appreciate your comments and was happy to hear the property provided you with a comfortable, safe stay. I thank you for your comments about the cleanliness of the property and will work with my purchasing team to review your comments about our toilet paper. We look forward to seeing you again on future visits to area.
4 out of 5
by Donna

Go see Marcus at Quality Suites!

Posted Jun 6, 2017 on Hotels
Marcus was phenomenal! Very pleasant and helpful. Easy to talk to.
Comment from Hotel Management
Jun 27, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. I was pleased to hear the staff met and exceeded your expectations during this stay. Our team takes pride in providing a comfortable, professional and responsive setting that allows our guests to unwind and have a comfortable and restful stay. I will share your comments to Marcus as well. hope to see you again when you are in the area.
5 out of 5
by Stacie

Nice hotel big room! Clean and easy off/on I95

Posted Jun 1, 2017 on Hotels
Nice hotel big room! Clean and easy off/on I95
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Convenient and comfortable

Posted May 24, 2017
Hotel was convenient to New Haven for Yale graduation (about 20 minutes' drive, except when we stupidly left campus at 5 pm Monday and it took us 38 minutes). We were on the front side of the hotel away from I-95 and heard zero road noise. Room was spacious for four people and breakfast was good (eggs, a breakfast meat, waffles, yogurt, cereal, fresh apples, Danish/doughnuts, coffee and juice available). It was *clean,* which is a big deal for me. I could possibly have wished for a firmer mattress, but that's my personal preference, and my husband and sons found the beds quite comfortable. A five-star hotel it isn't, but it was perfect for what we needed.
Comment from Hotel Management
May 25, 2017 by Harry, Hotel Management
Thank you for taking a few moments to share your experience with me. I was happy to hear the property provided you with a comfortable setting while you were with us. I was pleased to hear that all the staff you encountered during your stay provided friendly service. I appreciate your comments about the style and cleanliness of the room and was happy to hear that you enjoyed our breakfast offerings. I will be sure to share your comments with my team and we look forward to seeing you again when future visits to the area.
5 out of 5
by Katie

Quality hotel for a quick overnight

Posted May 24, 2017 on Hotels
Hotel was super clean, all the staff we encountered was over and above helpful and friendly, bedding was more than adequate and comfortable. Complimentary breakfast was a great bonus to an overall good experience. Right off highway, perfect pit stop for a long ride home. Will definitely stay again.
Comment from Hotel Management
May 25, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. I was pleased to hear the staff met and exceeded your expectations during this stay. Our team takes pride in providing a comfortable, professional and responsive setting that allows our guests to unwind and have a comfortable and restful stay. Thank you for recognizing us. Harry
4 out of 5
by Jacqueline

Great stay

Posted May 16, 2017 on Hotels
Wonderful hotel. Management was wonderful! Only problem was that when we got there they didn't have our reservation. They did fix it, but it was a while that we felt like we were going to be sleeping in the car!!!
Comment from Hotel Management
May 25, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. Our customer's feedback is instrumental in our efforts in meeting and exceeding our guest expectations on a consistent basis. I was sorry to hear that we fell short of this during your stay. I will be reviewing why was your reservation not show up in our system we will contact choice reservation team so it wont happen again. hope to see you again when in the area.
3 out of 5
by Charles

Adaquate

Posted May 14, 2017 on Hotels
Work related. Adaquate.
Comment from Hotel Management
May 26, 2017 by harry, Hotel Management
Thank you for taking a few moments to share your experience with me. Our customer's feedback is instrumental in our efforts in meeting and exceeding our guest expectations on a consistent basis. I was sorry to hear that we fell short of this during your stay. Thank you for giving me the opportunity to address these service challenges; we look forward to you considering to stay with us again should your travels bring you through
5 out of 5
by Teisha

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 10, 2017 by harry, Hotel Management
Thank you for sharing your experience with me. I was pleased to hear that the hotel provided a comfortable setting for you during your travels. I was happy to hear across the board my staff exceeded your expectations. From the friendliness of the staff, the cleanliness of the room and the breakfast starting your day on the right foot each morning my team delivered the service we train them for. We hope to see you again when your travels bring you through