Ratings based on 131 Verified Reviews

4.6 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester, NY

Best taken care of hotel ever seen

Posted Oct 23, 2017
Pros: Virtually everything about this hotel is very excellent. No aspect to complain about even a tiny bit
Cons: Check-in process
Location: Great deal to do in Sturbridge year round. A 15 year favorite restaurant Rovezzi's is about 3-4 miles west.
Virtually everything about this hotel is very excellent. This is the flagship of a chain that I haven't thought of this way till now. Write-up in the room is very interesting to read, it's history. Somebody is totally focused on keeping everything looking perfect, like new. Only tiny concern is that the check-in process (I had 2 rooms) was old turtle slow. The employee was very nice. She just seemed to have bunches of stuff to read and do.
Comment from Hotel Management
Oct 25, 2017 by JamieW, Hotel Management
Thank you for your kind words! We appreciate your comments. We look forward to your next trip to Sturbridge! Jamie Wolfe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Annapolis, Md

Very nice and well run

Posted Oct 21, 2017
For a Comfort Inn, this was one of the best I’ve stayed in. It was clean, well run and convenient. My only criticism is that the night staff seemed a little aloof, but he did end up getting us checked in. I would recommend and will stay there again.
Comment from Hotel Management
Oct 25, 2017 by JamieW, Hotel Management
Thank you for telling us about your recent stay with us, we always love hearing what our guests think of us. I hope if your travels bring you back to Sturbridge you think of us! Jamie Wolfe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Old Orchard Beach, ME

Lovely Hotel for Single or Traveling Sisters

Posted Oct 17, 2017
Pros: Everything, I did not try the pool.
Cons: I am sure there are always things that you could do, but you seem to have most covered.
Location: So close to Sturbridge Village and the Public House. Although I did not go to the bar I love the idea of it.
Last year my sister and I did a Sturbridge weekend at about the same time. We stayed at this hotel. I stayed 3 nights and she 2. We loved it. Everyone was so nice. As it was a weekend it was quite busy but never did we feel hurried. This year I stayed only one night, as I was traveling alone. The front desk staff was wonderful The breakfast staff was equally wonderful worked to keep the hot food coming. I so enjoyed staying here. It is so close to all I wished to see and do and I felt very safe can confortable.
Comment from Hotel Management
Oct 25, 2017 by JamieW, Hotel Management
We really appreciate your kind words about the hotel, we work very hard to make this hotel your home away from home! Jamie Wolfe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Our experience was excellent! We will stay here again
4 out of 5
by Edward

This traveler left a rating score only Posted Aug 21, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Overall good, better than Hilton we stayed the night before
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for letting us know about your recent stay with us, we really appreciate your feedback. I an glad you enjoyed our hotel and hope that if your travels bring you back to the area you choose us.
4 out of 5
by NAVEE

Vacation getaway

Posted Aug 14, 2017 on Hotels
Relaxing and quiet with nearby shops.
Comment from Hotel Management
Aug 18, 2017
Thank you for letting us know about your recent stay with us, we really appreciate it. We are glad you had a relaxing time while you were with us.
3 out of 5
by Janice

Limited options in the area

Posted Aug 8, 2017 on Hotels
Was good location for a wedding we attended. The room was spacious and the beds comfortable. The furnishings, carpet were a bit worn and when the air conditioning wasn't running there was a definite smell of urine permeating the room (203) that definitely came from the carpet. Keep the air running, don't walk barefoot all will be fine.
Comment from Hotel Management
Aug 18, 2017
Thank you for taking the time let us know about your recent stay with us, let me personally apologize that you had a smell in your room. I have worked with my housekeeping to team to neutralize the smell and change procedures to ensure we never have this issue again. The team here works very hard to make sure we are a clean, comfortable, and very friendly environment.
5 out of 5
Recommended
for Everyone
by A verified traveler from ri

Staff were so friendly and accommodating!

Posted Jul 20, 2017
Pros: Everything
Cons: Nothing location was great. Gas station, restaurant and dunkin donates within walking distance
Location: Restaurant, do kin donuts and gas station within walking distance.
I asked for a room change due to a medical issue and they made the change for me immediately. The staff were fantastic.
5 out of 5
by Stephen

Sweet

Posted Jul 20, 2017 on Hotels
Very clean establishment with a great evening lounge and a super breakfast