Pros - the hotel is conveniently situated, attractive and well appointed. The breakfast buffet was more than ample with good variety of fresh food. Service from the front desk in terms of recommendations of local services and reservation bookings was excellent.
Cons - despite being told that the Vinotek would be open in the evening, it was not. We were then told we could order from the Vinotek menu in the cafe, but when we were seated were told we could not. Wifi was also spotty and weak.
Comment from Hotel Management
by Manager, Hotel Management
Thank you very much for your stay at the Althoff Hotel am Schlossgarten and for taking the time to share your feedback. It is a pleasure to read, that you enjoyed our Schlossgarten breakfast buffet, the qtmosphere in our hotel and the service of the team at the reception.
We agree with you and are very proud of our location, on one hand in the middle of the city center and on the other hand directly next to the park.
I am sorry that your experience in our Vinothek did not meet your expectations; please allow me to express my sincerest apologies.
At Althoff Hotel am Schlossgarten, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.