Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Kaiserslautern

Das schlechteste Althoff Hotel

Posted Nov 7, 2016
Pros: Die Freundlichkeit des Servicepersonals. Die Lage des Hotels.
Cons: Die kleine Größe des Zimmers. Das Bad nicht "Althoff-gerecht". Teilweise schwarze Fugen in der Dusche. Keine 5 Sterne und auch nicht den Zimmerpreis wert.
Location: Zentral. Direkt am Bahnhof. Shoppen.
Comment from Hotel Management
Nov 9, 2016 by Manager, Hotel Management
Sehr geehrte Silke, vielen Dank für Ihren Aufenthalt im Althoff Hotel am Schlossgarten in Stuttgart und für die Zeit, die Sie sich genommen haben, um diesen zu bewerten. Wir legen großen Wert darauf unsere Gäste auf persönliche und individuelle Weise zu betreuen - schön zu lesen, dass wir Sie verwöhnen konnten. Wir sind auch sehr stolz auf unere Lage: Zum einen angrenzend zum Schlossgarten, zum anderen mitten in der Stadt gegenüber des Hauptbahnhofs gelegen. Zu meiner großen Enttäuschung habe ich dennoch feststellen müssen, dass Ihr Aufenthalt bei uns im Haus überschattet wurde. Ich möchte Ihnen versichern, dass mir diese Situation höchst unangenehm ist, dass das von Ihnen bewohnte Zimmer nicht in einem einwandfreien Zustand war. Gerne teile ich Ihnen mit, dass wir in den letzten Jahren viel in die Renovierung aller Bereiche investiert haben und auch in den nächsten Jahren weitere Modernisierungsarbeiten durchführen werden. Wir stehen Ihnen jederzeit hinsichtlich unserer verschiedenen Zimmerkategorien beratend zur Seite, um sicherzustellen, dass Sie beim nächsten Mal ein Zimmer erhalten, dass Ihren Erwartungen entspricht. Das gesamte Team des Althoff Hotel am Schlossgarten würde sich sehr freuen, Sie recht bald wieder bei uns begrüßen zu dürfen. Zwischenzeitlich wünsche ich Ihnen alles Gute und verbleibe mit freundlichen Grüßen Ulrich Schwer Geschäfstführender Direktor
5 out of 5
by A verified traveler from Wien

Frühstücksbuffet, Aufdeckservice

Posted Oct 18, 2016
Location: Hotel im Zentrum. Landesmuseum in der Nähe und ganz beim Bahnhof.
Das Frühstücksbuffet ist sehr reichhaltig und man wird sehr verwöhnt. Es wird sogar gefragt ob man gut geschlafen hat. Aufdeckservice abends ist sehr fürsorglich und man kommt sich fast königlich vor.
Comment from Hotel Management
Oct 19, 2016 by Manager, Hotel Management
Sehr geehrte Andrea, vielen Dank für Ihren Aufenthalt im Althoff Hotel am Schlossgarten und für die Zeit, die Sie sich genommen haben, um uns so wundervolles Feedback zu geben. Wir legen großen Wert darauf all unsere Gäste auf persönliche und individuelle Weise zu betreuen - schön, dass Sie sich bei uns so wohlgefühlt haben. Wir sind auch sehr stolz auf unsere Lage: Einerseits angrenzend zum schönen Schlossgarten, andererseits mitten im Zentrum Stuttgarts gelegen - fast die ganze Innenstadt kann sehr einfach zu Fuß erkundet werden. Bereits heute freuen wir uns auf Ihren nächsten Aufenthalt bei uns. Mit besten Grüßen Ulrich Schwer Geschäftsführender Direktor
5 out of 5
by A verified traveler

Posted Sep 28, 2016
Nice location to enjoy a lot of sightseeing area in Stuttgart! In Addition, atomosphier of this hotel is excellent. Staff is really friendly, and helpful for guest to comfortably stay
Comment from Hotel Management
Oct 4, 2016 by Manager, Hotel Management
Dear guest, I truly appreciate you taking the time to write such detailed and wonderful comments about your stay with us; it will be my pleasure to thank the team for providing such an excellent service to you. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations. We agree with you and are very proud of our location, on one hand in the middle of the city center and on the other hand directly next to the park. We are looking forward to welcoming you back for your next stay in Stuttgart. Kindest regards, Ulrich Schwer Managing Director
3 out of 5
by A verified traveler

Posted Sep 14, 2016
Ok, not too good, not too bad. Just ok. I may not take it in the future.
Comment from Hotel Management
Sep 19, 2016 by Manager, Hotel Management
Dear guest, Thank you for taking the time to tell us about your stay at Althoff Hotel am Schlossgarten. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Ulrich Schwer Managing Director
5 out of 5
by A verified traveler from 서울

Posted Sep 5, 2016 on Hotels
슈투트가르트역 바로 옆에 위치해서 이동하기에 정말 편하고 좋았습니다. 가격이 조금 비싼 듯했지만 시설도 서비스도 좋았구요. 다음에 슈투트가르트에 간다면 여기서 묵으려 합니다. 역 가까이일 뿐 아니라 조금만 걸으면 슈투트가르트 발레극장에 번화가에 주변에 갈 곳도 많고 이동도 좋고 이점이 많을 듯합니다. 아침식사도 좋았어요.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear guest, I truly appreciate you taking the time to write such detailed and wonderful comments about your stay with us; it will be my pleasure to thank the team for providing such an excellent service to you. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations. Our hotel is indeed situated in the center of downtown Stuttgart, hence walking distance to the shopping district (the famous Königstrasse), to many cultural highlights, and the main train station makes it very easy for our guests to travel to our hotel. We are looking forward to your next stay with us. Sincerely Ulrich Schwer Managing Director
4 out of 5
by A verified traveler

Nice hotel with a good location, but scary mice ou

Posted Sep 4, 2016 on Hotels
A lot of mice around the hotel, really scary.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for your stay at the Althoff Hotel am Schlossgarten and for taking the time to share your feedback. It is a pleasure to read, that you enjoyed your stay with us. We agree with you and are very proud of our location, on one hand in the middle of the city center and on the other hand directly next to the park. Kind regards Ulrich Schwer Managing Director
4 out of 5
by A verified traveler

Posted Sep 3, 2016
The staff are incredibly helpful and professional, especially front desk and the wait staff at the restaurants. The location is very close to the train station, which is convenient, but does mean that there will be a lot of people around. The junior suite was comfortable and well appointed.
Comment from Hotel Management
Sep 6, 2016 by Manager, Hotel Management
Dear guest, I truly appreciate you taking the time to write such wonderful comments about your stay with us; it will be my pleasure to thank my team for providing such excellent service to you. It is a motivation for all of us to read such kind lines. We are looking forward to welcoming you soon back again. Sincerely, Ulrich Schwer Managing Director
3 out of 5
by A verified traveler from tokyo

駅近で便利なロケーション

Posted Sep 3, 2016
翌朝早朝から移動だったため、こちらのホテルを利用しました。 これといって不満点は無かったのですが、朝食は何時から、とだけ教えられ、てっきりついてるのかと思ったら26ユーロ請求。ちゃんと確認しなかった自分も悪いのですが、ご宿泊時、ご確認をお勧めします。
Comment from Hotel Management
Sep 6, 2016 by Manager, Hotel Management
Dear Terry, Thank you for your stay at the Althoff Hotel am Schlossgarten and for taking the time to share your feedback. I am sorry that your experience with our Schlossgarten breakfast buffet did not meet your expectations; please allow me to express my sincerest apologies. Please let me tell you that our Café on the ground level offers an à la carte breakfast every day from 10 a.m. to 1 p.m., where the prices are lower than the prices for the breakfast buffet. We look forward to hosting you once again in the near future. Kind regards Ulrich Schwer Managing Director
5 out of 5
by Liana

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Liana, Thank you so much for taking the time to review your stay at the Althoff Hotel am Schlossgarten. It is wonderful to read that you enjoyed your stay with us. We are lookign forward to your next stay with us. Sincerely, Ulrich Schwer Managing Director
5 out of 5
by Michael from Hong Kong

Thanks for making our stay special!

Posted Aug 29, 2016 on Hotels
We are very grateful this hotel gave us an upgrade and did special decoration for our honeymoon trip. It is an excellent hotel in the middle of the city, close to the CBD shopping area, the main train station and the Stuttgart palace garden.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Michael, Thank you very much for your stay at the Althoff Hotel am Schlossgarten and for taking the time to share your wonderful feedback. It is wonderful to read that you enjoyed your stay with us. We agree with you and are very proud of our location, on one hand directly next to the park and on the other hand in the middle of the city center, with walking distance to the shopping district (the famous Königstrasse), to many cultural highlights and to the main train station. I will share your great comments with my team and thank them for providing such an excellent service to you. It is a motivation for all of us to read your kind lines. We are looking forward to your next stay! Kindest regards, Ulrich Schwer Managing Director