Ratings based on 332 Verified Reviews

3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Good location with some simple amenities. Location is also close to the mall.
Comment from Hotel Management
Jul 14, 2017 by Christina, Hotel Management
Dear Anonymous, thank you for your review. We are pleased to know that you found our location convenient. We truly appreciate your patronage and look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager
2 out of 5
by A verified traveler

this my second stay and disappointed.

Posted Jun 26, 2017
Pros: location
Cons: get the old rooms renovated.
Location: all closed due to holiday.
stayed there last January and it was excellent. this time the room was not good compared to the last time. no breakfast and not credit, I normally sign all bills and settle it with credit card when I check out. this time I need to pay in cash.
Comment from Hotel Management
Jun 28, 2017 by Hugo Gerritsen, Hotel Management
Dear Anonymous, thank you for your feedback. We are indeed concerned to hear of the unpleasant experience you encountered during your stay. Please be assured that we will address these issues immediately. Thank you for your patronage and we look forward to being of service to you again. Regards, Hugo Gerritsen, Area General Manager
4 out of 5
by A verified traveler

The foods are delicious

Posted May 2, 2017 on Hotels
Good place to stay with family
Comment from Hotel Management
May 5, 2017 by Hugo, Hotel Management
Thank you for your wonderful review. We appreciate very much your feedback and are pleased to hear that you had an enjoyable stay with us and liked the food very much. Thank you for your patronage and we certainly look forward to welcoming you and your family back again soon. Regards, Hugo Gerritsen, Area General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Selangor

good for business traveller, in the heart of city.

Posted May 1, 2017
Pros: very good in general
Cons: hotel staff, especially in restaurant, to improve their job knowledge.
Location: Meeting Industrial area like Gelenmarie and Subang Hi -Tech, shopping at Subang Parade and Sunway.
clean, comfort, nearby industrial and commercial hub, easy to airport and main transportation station
Comment from Hotel Management
May 4, 2017 by Hugo Gerritsen, Hotel Management
Dear Johnny Chua, thank you for your feedback. We are pleased that you were happy with the hotel's quality and services and suitable location. We have noted your comment on our associates' lack of knowledge and will have this issue addressed. We thank you for your patronage and look forward to welcoming you back again. Warm regards, Hugo Gerritsen, Area General Manager
2 out of 5
by A verified traveler from Singapore

No table for breakfast

Posted Apr 28, 2017
There was no table for breakfast, some buffet spread was empty as there were many mainland tourists. I ended up going back to my room and went down after one hour later.
Comment from Hotel Management
May 4, 2017 by Hugo Gerritsen, Hotel Management
Dear Faye, thank you for your feedback. We sincerely apologize for the non availability of space at our coffeehouse during breakfast. We apologize again for the inconvenience caused and hope to welcome you back again soon. Warm regards, Hugo Gerritsen, Area General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel for its convenient location in Subang .

Posted Apr 26, 2017
Pros: Its locality.
Location: Being next to Subang Medical Center and within walking distance from few colleges.
The room is clean. The room condition is a little run down especially the water taps even though they are still functional. The room is a bit noisy due to poor sound proofing between rooms.
Comment from Hotel Management
Apr 28, 2017 by Hugo Gerritsen, Hotel Management
Dear Anonymous, thank you for your positive review. We are glad that you had a wonderful stay with us and found the hotel's location and cleanliness up to your expectations.We certainly look forward to welcoming you back on your next visit. Warm regards, Hugo Gerritsen, Area General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sg

nice hotel

Posted Apr 25, 2017
big and nice room, comfortable friendly staff took a taxi to empire hotel and mall for dinner, very near. there's western cafe opposite the hotel, a row of shop houses
Comment from Hotel Management
Apr 28, 2017 by Hugo Gerritsen, Hotel Management
Dear cecelia, thank you for your review. We are happy to note that you enjoyed your recent stay with us and especially liked the spacious and nice room and warm hospitality extended by our associates. Thank you for your patronage and we look forward to welcoming you back again. Warm regards, Hugo Gerritsen, Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ipoh

Another great Stay

Posted Apr 25, 2017
Pros: Its facilities, it night time entertainment and its spacious rooms
Cons: They are improving the swimming pool to make that better
Location: It is very close to the Subang train station and Subang MRT to have access to the city. It is also very close to the Sunway Pyramid Mall.
The place is friendly, free shuttle to the Sunway Pyramid and I always look forward to staying there. I always stay there to visit my grandchildren and they always treat them wonderfully.
Comment from Hotel Management
Apr 28, 2017 by Hugo Gerritsen, Hotel Management
Dear Barry, thank you very much for your review. We are pleased to hear that you enjoyed your stay with us and were happy with the hotel's facilities, night entertainment and spacious rooms. Thank you for your patronage and we certainly look forward to welcoming you and your family back again soon. Warm regards, Hugo Gerritsen, Area General Manager
4 out of 5
by Mei

Aged five star hotel, now 4 stars

Posted Apr 11, 2017 on Hotels
Comfortable but the facilities don't quite work. Jacuzzi is there but jets malfunction, saunna doesn't work. Aged five star hotel
Comment from Hotel Management
Apr 13, 2017 by Hugo, Hotel Management
Dear Mei, thank you for your feedback. We sincerely apologize for the inconvenience caused to you on the issues with our facilities. This is indeed unacceptable and we will have this immediately addressed by our Engineering department. Thank you for your patronage and we look forward to welcoming you back again. Warm regards, Hugo Gerritsen, Area General Manager
2 out of 5
by A verified traveler

old

Posted Apr 10, 2017
Pros: That they have a fitness center with Jacuzzi and sauna
Cons: Aircond is horrible. Stuffy and hot.
Location: Shopping and sunway lagoon
The staff is good and accommodating. Air condition is horrible and difficult to find the entrance to the swimming pool.
Comment from Hotel Management
Apr 11, 2017 by Hugo Gerritsen, Hotel Management
Dear Anonymous, thank you for your feedback. We sincerely apologize for the aircondition issue you experienced during your stay with us. This is indeed unacceptable and your feedback has been highlighted to our Engineering team to have it addressed immediately. However, we are pleased to know that you were happy with the warm hospitality extended by our associates. We thank you for your patronage and hope to welcome you back again soon. Warm regards, Hugo Gerritsen, Area General Manager