Clean, good location, but exceptionally loud
Posted Feb 2, 2017
Our room was clean and very comfortable, located walking distance from many restaurants and bars in downtown Sudbury. Our biggest issue is that the room was unbelievably loud; we could hear every footstep in the hallway, every door knock, and worse - we could hear even the quiet conversation coming from the room next door. We could also hear them using the bathroom (not just normal water sounds, everything)! We called down to the front desk after our first night to ask to move to a quieter room and the person and the desk said she would call back in 5 minutes. She never called back and we gave up and stayed in the room. Had it been quieter, we would have had an excellent experience at this hotel.
Comment from Hotel Management
Feb 5, 2017 by fom, Hotel Management
On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.