Some things need attention
Posted Mar 13, 2017
Outwardly the hotel appears newer or renovated. Check in process was fine. On arriving to our 2nd floor room, we found it was ADA specific. Not necessarily an issue, just seemed strange they'd waste it on us, as the hotel didn't appear full. Rooms were decent, beds were OK. Didn't notice till the 2nd night but the cover for the box spring on one of the beds had what appeared to be a blood stain on it. The sofa bed had crumbs in it when pulled open, and the mattress was older and dingy with visible springs. We closed it and didn't bother asking for sheets. The windows had sheers in the middle section, but the heavier curtains did not extend to cover. For a 2nd floor room, this is a privacy issue as the HVAC unit constantly blew the curtains open.
The restroom was mostly clean, however there were a couple of stains on the toilet seat/lid. The toilet seat had white tape around it, which I guess was to cover a crack? This didn't seem very sanitary to me at all. Luckily I travel with disinfectant wipes. The restroom also had an unpleasant odor, like cheap hospital disinfectant or something.
The window HVAC unit was noisy and the vents need a thorough cleaning. Also, not sure why there was also a thermostat on the wall as it didn't seem to be connected to anything...it wasn't until the room stayed cold after adjusting the t-stat that we realized we'd need to use the window unit. As it was a pretty cold weekend, we had to run it pretty much the whole stay.
Comment from Hotel Management
Mar 17, 2017 by GM, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.