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Reviews of Dragonfly Hotel Bury St Edmunds

3 out of 5
Dragonfly Hotel Bury St Edmunds
Symonds Road, Bury St Edmunds, England

Reviews

7.6

Good

Rating 10 - Excellent. 239 out of 898 reviews" "
Rating 8 - Good. 362 out of 898 reviews" "
Rating 6 - Okay. 168 out of 898 reviews" "
Rating 4 - Poor. 88 out of 898 reviews" "
Rating 2 - Terrible. 41 out of 898 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite, welcoming, interactive and professional. Bed was comfortable. Room was large, quiet and clean. Restaurant was spacious and food was very good and decent price.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
parking along way away from entrance for people with limited mobility if you can not be taken to drop off point.
Stayed 1 night in Mar 2024

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, staff & service
Staff were excellent very helpful. Breakfast was good plenty to choose from. Bed was a small double. The full length mirror was too far from the dressing table so hairdryer would not reach to mirror. This was the only mirror in the room you need an extension lead as no plug near the mirror.
Stayed 1 night in Jan 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

NICOLA

Stayed 2 nights in Jan 2024

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Comfortable hotel with very friendly staff. Very pleased with the service we received.
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Booking in staff not helpful no info given to me when they finally finished talking about there private life and booked me in, the bathroom wasnt fully cleaned ,the breakfast was a farce waiting for each dish as it ran out , under staffed,and to top it all i wasnt given the room i paid extra for awaiting a reply from hotel and head office for a refund on my room option i will not be using this company again
Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Eileen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have written a letter of complaints.
Stayed 2 nights in Nov 2023

8/10 Good

Niall

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Breakfast was £12 however this was in short supply. Front desk staff could be friendlier.
Stayed 2 nights in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not easy to find
Really nice hotel: large room with comfortable bed and a very good shower. Friendly reception. Comments: the entrance gate is not obvious as instead of the hotel sign it says "authorised vehicles only". The same sign is all over the car park but you are authorised as soon as you have registered your car at reception so ignore it!
Stayed 1 night in Nov 2023

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Easy access from A14.
Stayed 2 nights in Nov 2023

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Lovely, friendly, helpful staff. Very comfy room. Quiet and peaceful.
Stayed 1 night in Nov 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This hotel was so lovely, the staff was so friendly and helpful
Stayed 2 nights in Oct 2023

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
Terrible hotel. The room was not clean and was smelly. The staff were rude and unhelpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good hotel. Clean room and good breakfast would definately stay here again and recommend also
Stayed 1 night in Sep 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

6/10 Okay

Ashish

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Tracey

Stayed 2 nights in Aug 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Decent and functional. Please employ a human for check in not a machine.
Stayed 1 night in Aug 2023

8/10 Good

elaine

Traveled with partner
Liked: Cleanliness, staff & service
This was recommended due to us attending a friend's wedding in Bury St Edmunds .It was easy to get too & was plenty of parking. We arrived at 1pm but could not access our room, which was ready, until 2pm. We were told there was an extra charge of £10 to have access before 2pm, which we did not do. It is within walking distance of Bury town centre & a taxi cost around £8. Not impressed with the breakfast, there was no bacon left & the rest was just about warm. Could see no staff to ask. The table had also not been cleaned, it was covered in crumbs & was all sticky with what looked like where glasses had been the night before. The interior is a bit dated, but the room was adequate for our 2 night stay. Was very noisy on the first night with inconsiderate people banging doors in the early hours & having TV very loud, solved with earplugs. Not sure I would stay there again.
Stayed 2 nights in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Steven

Rainy stay
Heavy rain, so got soaked as car park is away from the main entrance. TV had lines across the screen. Noisy with banging doors etc.
Stayed 1 night in Aug 2023

8/10 Good

gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 2 nights in Jul 2023

8/10 Good

Allen

Liked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Craig

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

SAMINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Horácio

Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed overnight, but very impressed overall. Clean and comfortable. Friendly, helpful staff. Would definitely book again.
Stayed 1 night in Jul 2023

6/10 Okay

Christina

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked for a one night stay as hotel was a reasonably short drive to a gig at Thetford Forest. Extremely friendly and helpful member of staff on duty who explained the self check in process (very straightforward). Room was clean and perfectly equipped and adequate for our needs. No noise from neighbouring rooms/corridor/outside etc and we had a great nights sleep. Hotel was a pleasant 20 min or so walk in to Bury St Edmunds. Would not hesitate to book again.

10/10 Excellent

Laura

Stayed 1 night in Jun 2023

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

peter, salisbury

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price compared to other hotels around but a bit tired
Stayed 2 nights in Jun 2023

8/10 Good

Chadwick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very helpful 👌
Stayed 2 nights in May 2023

4/10 Poor

Jane

Stayed 1 night in May 2023