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Reviews of Holiday Inn Ipswich Orwell, an IHG Hotel

3 out of 5
Holiday Inn Ipswich Orwell, an IHG Hotel
The Havens 2, Ransomes Industrial Estate, Ipswich, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 199 out of 552 reviews" "
Rating 8 - Good. 214 out of 552 reviews" "
Rating 6 - Okay. 82 out of 552 reviews" "
Rating 4 - Poor. 39 out of 552 reviews" "
Rating 2 - Terrible. 18 out of 552 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints at all. My 2 days there were vwry enjoyable.
Stayed 2 nights in Apr 2024
Response from Martin Rudge on Apr 15, 2024
Thank you for the 5 out of 5 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartin Hotel Manager

8/10 Good

john

Traveled with family
Excellent staff, bedrooms dated ,bathrooms excellent looked updated
Stayed 1 night in Apr 2024
Response from Laura on Apr 7, 2024
Dear John,Thank you for rating us 4/5. Your feedback is extremely important to us.We hope to see you again soon.Sincerely Laura

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful; Laura in particular. My only disappointment was in not receiving the natural pillow I requested as this is offered in the room. All the same the King sized bed was (of course) large, modern and comfortable. A nice bathroom kept immaculately clean with shower (flexible hose always vastly preferred). And the TV was large enough with updated channels.
Stayed 2 nights in Mar 2024
Response from Laura on Mar 31, 2024
Dear Bill,Thank you ever so much for rating us 5/5.We are very proud to make the difference and continue to do so.Please, next time, let us know before hand what your preferences are and we will address it.L. Fonseca

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martin Rudge on Mar 28, 2024
Thank you for the 5 out of 5 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

6/10 Okay

Felice

Stayed 1 night in Mar 2024
Response from Martin Rudge on Mar 25, 2024
Thank you for the reviewI am sorry that on this occasion we have not met our usually outstanding standardsI hope you get the chance to stay again soon for a more enjoyable experienceRegardsMartinHotel Manager

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Martin Rudge on Apr 2, 2024
Thank you for the 5 out of 5 review I am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room,clean and spacious
Stayed 1 night in Mar 2024
Response from Martin Rudge on Mar 11, 2024
Thank you for the 5 out of 5 reviewWe are so glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this as needed to be able to go to a workshop and too far to drive. Arrived easily, parking was easy. The check in was very smooth, and I had arrived in time to order food. The food was freshly cooked, staff service was a little slow but the bar was initially quiet. The room was clean and nicely furnished, very comfortable. I had paid for breakfast, there was the usual array of pastries, cereals and fruit. Unfortunately the cooked breakfast was not as good, food was left standing for too long, the scrambled eggs had seen better days, I avoided the cooked breakfast the next day. With the breakfast area being quiet, maybe less wasteful and more appetising would be to consider fresh cooking to order. Everything else was excellent the staff were friendly and helpful
Stayed 2 nights in Jan 2024
Response from Martin Rudge on Jan 29, 2024
Thank you for the amazing reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Martin Rudge on Jan 22, 2024
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Maureen

Stayed 3 nights in Jan 2024
Response from Martin Rudge on Jan 17, 2024
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Martin Rudge on Jan 15, 2024
thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Martin Rudge on Jan 9, 2024
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from Martin Rudge on Jan 9, 2024
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Alastair

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Proper hotel with a decent lobby area containing easy chairs. Could not hear the traffic from the nearby A14 which was a nice surprise. The room was a very good size and well equipped with a huge (and comfy) bed, and a generous desk, only quibble being no easy chair (desk chair was top quality though!!). Not everyone wants to sit on the bed to read. Car park bays are shown by different coloured bricks, (no white paint at all) so are invisible in the dark and/or rain, might be an issue when the car park is full. There was a mix up about breakfast but we'll never know if that was a glitch in Expedia's systems or the Hotel's. Staff were super helpful. Anyway - would definitely go again
Stayed 2 nights in Dec 2023
Response from Martin Rudge on Jan 8, 2024
Thank you for the review. I am glad you have enjoyed your stay with us and hope you get the chance to visit again soon.RegardsMartinHotel Manager

10/10 Excellent

Monica

Stayed 1 night in Dec 2023
Response from Martin Rudge on Jan 2, 2024
Thank you for the great review scoreI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Martin Rudge on Dec 21, 2023
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Adam

Stayed 1 night in Dec 2023
Response from Martin Rudge on Dec 19, 2023
Thank you for the 8 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Martin Rudge on Dec 18, 2023
Thank you for the 10 out of 10I am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Emma

Stayed 1 night in Dec 2023
Response from Esther on Dec 9, 2023
Thank you for taking the time to review us at the Holiday Inn Orwell. We value any and all feedback as we continue to strive for Excellence.Holiday Inn Orwell Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Beautiful large room, very comfortable, quiet and clean
Stayed 1 night in Dec 2023
Response from Martin Rudge on Dec 5, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Deborah

Stayed 1 night in Dec 2023
Response from Martin Rudge on Dec 5, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Martin Rudge on Jan 2, 2024
Thank you for the great review scoreI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

6/10 Okay

Kennedy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant was very cold resulting in people having to take their dinners in a warmer area near reception.
Stayed 1 night in Nov 2023
Response from Martin Rudge on Dec 4, 2023
Thank you for the reviewI am sorry that on this occasion we did not meet your expectations, I hope you get the chance to visit again soon for a more enjoyable experience.RegardsMartinHotel Manager

10/10 Excellent

Jade

Stayed 1 night in Nov 2023
Response from Martin Rudge on Nov 23, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

4/10 Poor

Rupali

Stayed 2 nights in Nov 2023
Response from Martin Rudge on Nov 20, 2023
Thank you for the reviewI am sorry that on this occasion we have not met our usually high standards of serviceI hope you get the chance to stay again soon for a more enjoyable experienceRegardsMartinHotel Manager

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good visit
Front reception had excellent staff. Friendly, engaging and helpful. One bar staff was grumpy and rude. Room was clean and as facing away from the A12, quiet. Recommend and will stay again.
Stayed 2 nights in Nov 2023
Response from Martin Rudge on Nov 13, 2023
Thank you for the reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Tamsin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel - staff are friendly and very helpful
Stayed 1 night in Nov 2023
Response from Martin Rudge on Nov 13, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023
Response from Martin Rudge on Nov 10, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2023
Response from Martin Rudge on Nov 10, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Lai Chun Mary

Stayed 2 nights in Oct 2023
Response from Martin Rudge on Nov 10, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Esther on Nov 2, 2023
Thank you for your review, we appreciate all feedback as it helps us to deep improving and growing.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Martin Rudge on Nov 2, 2023
Thank you for the great reviewI am glad that you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property but the carpets need to be replaced.
Stayed 1 night in Oct 2023
Response from Martin Rudge on Oct 26, 2023
Thank you for the 5 out of 5 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Martin Rudge on Nov 2, 2023
Thank you for the great reviewI am glad that you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Decent enough. Staff are helpful and welcoming.
Stayed 1 night in Oct 2023
Response from Martin Rudge on Oct 20, 2023
Thank you for the 4 out of 5 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Kevin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Martin Rudge on Oct 18, 2023
Thank you for the review scoreI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartin Hotel Manager

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from Martin Rudge on Oct 16, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

4/10 Poor

Susan

Stayed 6 nights in Sep 2023
Response from Martin Rudge on Oct 9, 2023
Thank you for the reviewI am sorry that on this occasion we have not met our usually high standards of serviceI hope you get the chance to visit again soon for a more enjoyable experienceRegardsMartinHotel Manager

8/10 Good

Anders

Stayed 1 night in Oct 2023
Response from Martin Rudge on Oct 6, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

8/10 Good

Susan

Stayed 4 nights in Sep 2023
Response from Martin Rudge on Oct 4, 2023
Thank you for the 8 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Martin Rudge on Sep 27, 2023
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Esther on Sep 24, 2023
Thank you TinaYour comment will help us keep improving our customer service. Thank you once again for choosing Holiday Inn Orwell.

6/10 Okay

Rainiar

Traveled with family and small children
Disliked: Amenities
Not too bad for a place to rest your head. Room was warm as there is no a/c and windows only open a hair. Fire alarm went off at 7:30am waking the family. No partial refund or services offered due to the interruption. Staff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Martin Rudge on Sep 19, 2023
Thank you for the great reviewI am sorry that on this occasion we have not met our usually high standards of service. I hope you get the chance to visit again soon for a more enjoyable experienceRegardsMartinHotel Manager

6/10 Okay

Douglas

Disliked: Cleanliness, amenities
The carpet was dirty, basic the buffet was limited for the price. There were boisy children running about in the bar area so no chance of having a quiet drink.The fire alarm went off about 8am ish.Sunday morning Maybe there should be a notification about the wedding then it would have given people the choice to book or notz. I think we deserve a refund or some vouchers.
Stayed 1 night in Sep 2023
Response from Martin Rudge on Sep 19, 2023
Thank you for the great reviewI am sorry that on this occasion we have not met our usually high standards of service. I hope you get the chance to visit again soon for a more enjoyable experienceRegardsMartinHotel Manager

6/10 Okay

David

Stayed 1 night in Sep 2023
Response from Martin Rudge on Sep 19, 2023
Thank you for the great reviewI am sorry that on this occasion we have not met our usually high standards of service. I hope you get the chance to visit again soon for a more enjoyable experienceRegardsMartinHotel Manager

8/10 Good

Tina

Stayed 1 night in Sep 2023
Response from Martin Rudge on Sep 19, 2023
Thank you for the 8 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Martin Rudge on Sep 12, 2023
Thank you for the 5 out of 5 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023
Response from Martin Rudge on Sep 11, 2023
Thank you for the 10 out of 10 reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartin Hotel Manager

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Martin Rudge on Nov 2, 2023
Thank you for the great reviewI am glad that you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartinHotel Manager

10/10 Excellent

Francisco

Stayed 3 nights in Sep 2023
Response from Martin Rudge on Sep 8, 2023
Thank you for the great reviewI am glad you have enjoyed your stay with us and hope you get the chance to visit again soonRegardsMartin Hotel Manager