Indoor pool

Reviews of Holiday Inn Ipswich, an IHG Hotel

4 out of 5
Holiday Inn Ipswich, an IHG Hotel
London Road, Ipswich, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 369 out of 973 reviews" "
Rating 8 - Good. 372 out of 973 reviews" "
Rating 6 - Okay. 132 out of 973 reviews" "
Rating 4 - Poor. 57 out of 973 reviews" "
Rating 2 - Terrible. 43 out of 973 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sent two members of staff there to stay. They said the facilities were excellent, so was the breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great from checking in and being offered a room nearer the pool to the wonderful breakfast we had everyday. The staff were exceptional and couldn’t do enough to help the guests and nothing was too much trouble. Parking was free and very convenient. I would highly recommend this hotel and will be using it again in the near future.
Stayed 2 nights in Mar 2024

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Lovely friendly staff , nothing was too much trouble
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel when in Ipswich. This time, it was Jem the receptionist who stood out, as someone who was very warm, welcoming and professional. Check-in was quick and flawless. A good, hearty breakfast was also had. Thank you Holiday Inn Ipswich.
Stayed 1 night in Mar 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Mar 2024

10/10 Excellent

Senga

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, nothing was too much trouble. The hotel itself was clean, tidy with lots of amenities for you to enjoy.
Stayed 2 nights in Mar 2024

8/10 Good

TEMITOPE OLUWATOSIN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact is centralised between the town center and the superstore center of the town. Their food is fantastic with emphasis on quality
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, nothing too much trouble. Nice swimming pool complex. Really great to have such a lovely gluten free breakfast and felt reassured about cross contamination. Separate toaster etc. 3 rd stay and would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Friendly and very clean the food was above expectations i would be happy to stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The staff were very friendly and trying their best, but the hotel itself is in a terrible state. Rooms are in desperate need of maintenance. Mine had scuffs all over the walls, no plug in the bath, the holder for the shower head was cracked so couldn't hold the shower straight, pillows were old and lumpy and the overall decor was depressing On top of it all, the pool was closed which was the main reason we'd booked this hotel specifically
Stayed 2 nights in Dec 2023

4/10 Poor

Martyn

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wouldn't recommend
Very small room, furthest aqay from reception and very hit and miss service on both my visits here.
Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very helpful staff, outstanding attention to dietary requirements, great breakfast and clean room but the bathroom has to be the smallest ever and the bed the most uncomfortable ever slept in. Overall, fine for one night but would have changed hotels if needed to stay longer.
Stayed 1 night in Nov 2023

6/10 Okay

Hansaben

Stayed 1 night in Nov 2023

6/10 Okay

BARRY

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

BRIAN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Danielle

Stayed 1 night in Jul 2023

10/10 Excellent

Vanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room. Decor in lounge area, very nice and modern. Breakfast options very good.
Stayed 2 nights in Sep 2023

6/10 Okay

Francisco

Traveled with family and small children
Liked: Cleanliness, amenities
Staff at front office is remarkable and excellent.
Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
Good breakfast, However had to change room as mattress was heavily stained,then 2nd morning housekeeper walked in @ 9.15 am, even though had a do not disturb label on door
Stayed 2 nights in Sep 2023

10/10 Excellent

Todd

Stayed 2 nights in Sep 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023

6/10 Okay

STACEY

Traveled with family
Liked: Staff & service, room comfort
Family stop over.
All staff are lovely, cannot do enough for you , very pleasant and helpful. Breakfast is extremely good, with plenty of hot and cold choices. The actual rooms are ok, clean but definitely not 4* . Rooms are barely a 3* . The rooms and corridors definitely need updating, but was fine for a one night stop over .
Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

8/10 Good

STACEY

Stayed 1 night in Sep 2023

2/10 Terrible

AD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place. Disappointing service. Not worth the money at all. Misrepresented online with different photos. Booking was made and bought ahead of time but I was that appalled on arrival, I made up an excuse not stay and left after resting a couple of hours. Do not waste your money visiting this hotel. It’s not worth £90 a night bed only and for a premium room - there was absolutely nothing premium about it. Premier Inn much better at only slightly more than half the price! What an absolute shame!
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Always nice and friendly, but...
Stayed 1 night in Sep 2023

10/10 Excellent

Neil, Laguna niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Deborah

Stayed 2 nights in Sep 2023

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Weekend stay
Had a great weekend stay Found everything easy to use from booking to hotel facilities were good and staff very friendly would use again Roger Bournemouth
Stayed 2 nights in Aug 2023

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequate for one night, but more?
The hotel in general was ok and the receptionists were lovely and very helpful. Unfortunately, we were given a room with a broken bed which must have been obvious when the beds were made up. We were immediately given another room. We were also disturbed by other guests banging doors. Not entirely their fault as the room doors were impossible to close quietly due to catching the frame. Would I stay there again? Not sure...
Stayed 1 night in Aug 2023

8/10 Good

Kwame

Stayed 1 night in Aug 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Mario

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Lisa Health Care

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed two nights. A tired 70’s motel style hotel. Some of it has been modernised like the bar and dining areas, but the very long corridors are horrendous - like the most basic hospital ever. All faded white, no colour - they desperately need re-decorating and colour added. No lift, stairs are steep and seventies style. The rooms are small, tired and en-suite tiny - smallest en-suite I’ve ever seen. Our door kept sticking too. At least premium rooms have a coffee maker and a fridge. Pool is ok but not that big - again dated. Steam and sauna good. Showers in changing room had no hot water due to a boiler issue. Food pretty good, we had dinner and breakfast. Toby who served us was very polite and professional. Lady with purple in her hair at reception was very helpful and knowledgeable. recommending where to eat in Ipswich the second evening. Breakfast lovely and fresh with a good choice. Parking very good. Not many places to walk outside, need a cab to get into Ipswich.
Stayed 2 nights in Aug 2023

8/10 Good

Margaret

Stayed 2 nights in Aug 2023