Ratings based on 440 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from london
Posted Aug 3, 2016
Pros: modern and trendy
Cons: extractor in bathroom as the mirror steamed up after showering
The staff were helpful and welcoming Although the hotel is close to the station it was quiet and there is a nice country-like walk over the bridge and along the canal.
by A verified traveler from Brussels
OkPosted Jul 12, 2016
Pros: close to train station
Cons: Staff attitude, behaviour and training. Missing basic training. At check-out, the receptionist did not even acknowledge my presence.
Hotel was OK. Definitely not a 4-star. Rooms basic like in most chain-hotel rooms. Nothing different or better. Staff extremely rude. At check-in, I was asked if I would like to leave my account open for extras and despite saying no, they pre-authorised my card. Asked for a receipt and they said they cant give me a receipt. Very very unprofessional behaviour.
by A verified traveler from Belfast
Modern and comfortablePosted Jul 1, 2016
I stayed for two nights in the pentahotel. Clean and modern rooms, great facilities and friendly staff. I would definitely stay again.
by A verified traveler from Cavan Ireland
Posted Jun 25, 2016
Stayed 4 nights while visiting a friend. Nice clean hotel. Accessible and friendly.
by nicola from South Africa
Excellent ServicePosted May 23, 2016 on Hotels
The staff were very friendly and helpful I highly recommend this hotel
by A verified traveler
Posted May 16, 2016 on Hotels
Staff friendly enough. Checking in at the bar bit strange. Staff serving drinks as well as checking guests in. Building or maintenance going on so untidy in places. Parking not great although staff helpful with this. Concept and idea of rooms nice but didn't feel inviting for me. Woken in the early hours with guests talking loudly in the enclosed car park, no policy in place asking guests to respect others when outside. Overall room clean and pleasant.
by Christine from Suffolk
Posted May 3, 2016 on Hotels
Booked five rooms in total, there was one request for a family room that I arranged when I booked and I confirmed the day before we arrived only to be told on arrival that there wasn't one. The reception is the bar and the staff were far more interested in serving drinks to football fans than to check us in and treat us respectfully. It's a great shame as the company has obviously spent a lot of money on refurbishments but none of us wanted to stay there for any length of time so we went out to dinner and out for breakfast so I cannot comment on the food
by Michael from Herts
Nice position stupid piped music everywherePosted Apr 27, 2016 on Hotels
Nice position nice staff and room service ladies. Horrid piped music. Over expensive bar making it deserted and poor choice of beer
Posted Apr 23, 2016 on Hotels
Great lounge.Posted Apr 10, 2016 on Hotels
Chose the penta as it was so near train station, docks and Portman Road! Loved the lounge in the evenings, very relaxed and comfortable ambience. Major reburbishment taking place but work didn't start until 9am and this was explained at check in. The room was clean and comfortable although I would have liked a shelf in the shower to hold shampoo etc. Only complaint was the key card. Twice it didn't work and we had to trail back to reception to have it reset. We weren't the only ones either! My husband had stayed here back in October and had the same problem. We were told it was because the key must have been near our mobiles.... but they weren't.... We didn't have breakfast there as it was quite pricy.