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Reviews of The Westgate

4 out of 5
The Westgate
Guildhall Street, Bury St Edmunds, England

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 312 reviews" "
Rating 8 - Good. 133 out of 312 reviews" "
Rating 6 - Okay. 57 out of 312 reviews" "
Rating 4 - Poor. 27 out of 312 reviews" "
Rating 2 - Terrible. 10 out of 312 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Good stop over with breakfast. Cheers
Stayed 1 night in Mar 2024

2/10 Terrible

gill

Landlord wasnt very friendly
Stayed 1 night in Dec 2023

4/10 Poor

Tristan

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Earliest breakfast is 8.30am which is unheard of, most people staying at hotels would be on business so having to wait for breakfast at 8.30 earliest really isn't convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westgate was an ideal place to stay for us in Bury St Edmunds. We were only there for one night to visit the nearby Apex Theatre but we used the extra time to visit the lovely shopping centre which was also within easy walking distance. The Westgate was clean and welcoming. Thanks.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusually lovely fluffy large bath towels which actually cover one round even if you're not a size 8! Usually bath towels are so small but these were lovely. Comfortable beds and very clean room. The only grumble Ihave was that despite putting the fact that I am vegan on the booking form, no provision was made - no plant based milk or margarine and no understanding of what a vegan breakfast might be. Although I was given a very nice beans on toast with tomato and mushrooms. Expedia rally should ensure that its providers hav e anunderstanding of vegetarian and vegan diets - it is down to them to provide education on that subject. Not difficult. Take responsibility.
Stayed 1 night in Oct 2023

10/10 Excellent

Honie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy inn with great staff! Loved it.
Excellent staff, nice hot shower, close to town center, great traditional English breakfast. - Made my day...I truly appreciate it.Thank you all! - Manhattan, New York
Stayed 2 nights in Oct 2023

4/10 Poor

Malcolm

Business traveler
Liked: Cleanliness, room comfort
Advertised as food but non available. Didn’t fancy breakfast upon seeing kitchen l
Stayed 2 nights in Sep 2023

10/10 Excellent

Derek Alfred

Stayed 2 nights in Aug 2023

8/10 Good

N

Stayed 1 night in Jul 2023

8/10 Good

Kay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jun 2023

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Lovely pub near the town centre. Nice clean en suite room. Cooked breakfast included nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a brilliant stay.
Stayed 3 nights in May 2023

6/10 Okay

Shaun

Nice and central in town centre and 5 minutes away from.my next port of call. When I checked in, I was informed that breakfast would be served at 9am the next morning - unfortunately the same time I had to leave so I missed breakfast.
Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Westgate
We had a very enjoyable stay at the Westgate. The breakfast was very good and the beer was first class, it was a bonus having BT sport tv meaning we could watch Man City get into the Champions League final.The landlord went out of his way to make us feel comfortable.
Stayed 3 nights in May 2023

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Apr 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made Very Welcome
Ideal location, friendly, clean.
Stayed 1 night in Apr 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great, nicely priced accommodation
A nice place to stay and at a very good price. Rooms are very comfortable and the breakfast very good too. Staff are very friendly and helpful. The pub bar is good with some nice real ales. Rooms suffer a little from noise from neighbouring ones - but hey... you would probably expect that to be the case. Would certainly stay there again!
Stayed 1 night in Mar 2023

10/10 Excellent

Stephen

Stayed 1 night in Mar 2023

4/10 Poor

j

Stayed 1 night in Jan 2023

10/10 Excellent

Simon

Stayed 1 night in Dec 2022

8/10 Good

wendy

Traveled with group
Liked: Cleanliness, staff & service
Comfortable stay at an affordable price. Close to the town. Good breakfast. Clean towels each day. Parking on site.
Stayed 2 nights in Nov 2022

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some people may find the noise from the pub downstairs makes it difficult to sleep (my husband did), but the beds were so comfortable that it did not bother me at all. The parking is tight but it was great to have a designated space, and the proprietor was very helpful with getting in and out. The breakfast was fabulous, and we LOVED the town.
Stayed 2 nights in Oct 2022

10/10 Excellent

ANDREW

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Erica

Stayed 1 night in Oct 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill, friendly and comfortable stay
As a socially anxious non-drinker I'm always a little wary of pub stays but went for this as it was close to The Apex venue. My worries were unfounded however as even returning back on a Friday night the pub was calm and not really a party type pub. Plus there is a back/side entrance option if you did want to avoid going through the bar. Staff v accomodating, offered to let me drop my stuff in the room before coming back down to pay and filled my water bottle up before I left in the morning also. Bed was a bit high which could be awkward if short like me but was very comfortable with storage space underneath it (hence the height) and nice compact en suite. There was also a spare blanket incase of being cold! Would stay here for a show at The Apex again.
Stayed 1 night in Sep 2022

8/10 Good

lesley

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Quite an average pub atmosphere but friendly staff and they made quite an effort to make our stay enjoyable. Decor is dated but quite clean and acceptable. Central location is great.
Stayed 2 nights in Sep 2022

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Small but nice room for the price and convenient to town.
Stayed 1 night in Aug 2022

8/10 Good

Susan

Stayed 1 night in Jul 2022

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
One night only to enjoy the sights of bury st edmunds 2 minute walk to the Abby , cathedral and the main common Clean room good breakfast . Great service
Stayed 1 night in Jul 2022

8/10 Good

marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agreeable stopover
Typical pub accommodation. Comes with potential noise concerns with rooms above bar. Rooms well renovated and comfortable. Sociable and helpful host. Fine one-night stay.
Stayed 1 night in Jul 2022

10/10 Excellent

Steve

Stayed 1 night in Jul 2022

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Eunice

Stayed 2 nights in May 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room excellent staff very friendly and helpful 👍
Stayed 1 night in May 2022

6/10 Okay

Chris

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely Olde Worlde pub, with a well stocked bar. Friendly & helpful enough staff. Small but adequate warm, white room. Lovely hot electric power shower. Filling, well cooked, set 'Full English' breakfast & white toast presented before you, in bar area. Could choose tea, coffee or decaf. Range of jams & marmalade. Told that at moment due to after effects of Covid they could not provide evening meals, but helpfully directed to other venues who could. Soft, flat pillows, needed to bolster them. TV kept loosing reception every few minutes. Guess due to historic construction of building other people's movements could be heard. However, overall I enjoyed my stay.
Stayed 1 night in May 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Room was clean and adequate, host most amendable, good breakfast. Great location in town. Great value.
Stayed 1 night in Nov 2021

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Stephen

Business traveler
Liked: Cleanliness, staff & service, room comfort
The Black Boy
I needed an overnight stay for work. The single room was available at a lesser price than the rest. The room was functional. Breakfast was in the offer but didn’t start till 9am. This was a little late for me so can’t comment on this.
Stayed 1 night in Sep 2021

10/10 Excellent

BERNIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely .local. Pub with rooms
Nice base in the town. Rooms good if bordering on the small side - but great for somewhere to stay to see the sights of Burt StE. Breakfast very good. Shower was brilliant. Lots of water and warm. All in all I’d certainly stay again.
Stayed 2 nights in Aug 2021