Ratings based on 323 Verified Reviews

3.1 out of 5
59% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Good location

Posted Sep 22, 2017
Cons: New carpet. Clean outside walkways and corridors.
Did not feel clean. Will not go back. No thanks.
Comment from Hotel Management
Sep 23, 2017 by Hotel Management, Hotel Management
We appreciate you being our guest and for providing us your candid feedback. We apologize for the less than expected stay you had and regret the inconvenience you encountered with the cleanliness while here. We have shared your concerns with our housekeeping staff so that they can be more consistent in delivering their best. On a positive note, we are happy you liked our convenient location and hope you will give us a chance of welcoming you again. Sincerely, Hotel management
2 out of 5
by A verified traveler

Posted Sep 1, 2017
We stayed in a pet friendly room with our two dogs. I get that animals occupied the room, but the room was filthy. It was obvious the carpet had not been cleaned in forever. Stains and smelled like urine. Unfortunately, only pet friendly room left.
Comment from Hotel Management
Sep 3, 2017 by General Manager, Hotel Management
Bob, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
1 out of 5
by A verified traveler from Utah

Hotel close to hospital

Posted Jul 25, 2017
We arrived late at night to check in, but needed to check our daughters in before my husband took me to the emergency room with complications from my cancer. There is not a 24 hour front desk and had to wait for someone to check us in. As we were driving around the parking lot looking for the room, the front desk person followed us out to our room and approached us in the dark. He was inappropriate and rude. The room did not match the pictures, the bathroom was dirty and hair in the shower. The floors were also sticky.
Comment from Hotel Management
Jul 27, 2017 by General Manager, Hotel Management
First of all, we sincerely apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts to prevent anything like this from happening again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. I am confident we can replace this experience with a more positive memory! Sincerely, General Manager
2 out of 5
by A verified traveler

Cheap rates, but you get what you pay for!

Posted Jul 20, 2017
Super friendly staff and really clean room. Asked for extra pillows to elevate my elbow and they brought them to me. Beds where not comfortable and the shower lacked water pressure and heat:(
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
We appreciate you sharing your feedback. We are glad you liked our staff and the cleanliness of your room, but we are sorry you had issues with the bed and the shower in your room. We apologize for the inconvenience caused. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We hope to see you again and have the opportunity to provide you with a better stay. Sincerely, General Manager
2 out of 5
by A verified traveler from Florida

Uncaring staff

Posted Jul 10, 2017
Pros: nothing
Cons: staff and housekeeping
Arrived to check in and was told that my room was canceled. I had confirmation number with me, but my original room was not given to me because it had been given to someone else. I was offered a room without working A/C for twice our agreed upon price. I had no choice but to take the room offer because all other area hotels were full. I was told that the A/C would be repaired the next day, but still had to pay the higher price. I was told when the manager came back on duty that she would compensate me for the troubles, and take care of things. She did NOT accommodate me - had to pay twice our agreed upon price for the room for my entire week's stay. Although the room was fine, there was no housekeeping offered except once/week. I will NOT be staying here again and I will tell everyone I know to avoid the place!!!
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Jan, we truly apologize for the disappointing stay you had with us. Our number one priority is to make sure you receive outstanding service and accommodations, so I am sorry we fell short during your visit. We take this opportunity to improve our guest experience and to ensure we are delivering well-maintained rooms coupled with efficient service to our guests. We hope you will consider giving us another opportunity to make a much better impression on a future stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ketchum, ID

Pleasant hotel

Posted Jul 5, 2017
Pros: Dog friendly. Courteous staff.
Location: Trader Joes and Starbucks!!
We stayed at this hotel because I had doctor appointment at U of U medical center. It was perfect for us and the staff was great to our two little dogs. The park in the back of the hotel was perfect for walking the dogs. Also very quiet. Would stay at hotel again.
Comment from Hotel Management
Jul 6, 2017 by General Manager , Hotel Management
Susie, thank you so much for taking the time to write a review about your stay at Extended Stay America - Salt Lake City - Sugar House. It means a lot to know you and your 'best friend' had an enjoyable visit and our location made your experience even better. As one of the few pet-friendly hotels in the area, we are pleased to welcome guests and their pets. Thanks for your business, and we look forward to seeing you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Totally relaxing

Posted Jul 2, 2017
Wonderful beds great staff breakfast could be better but all in all good comfortable place to stay for awhile
Comment from Hotel Management
Jul 3, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Salt Lake City - Sugar House. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pet friendly

Posted Jun 28, 2017
Nice and quite place to stay for the night. Had a nice area for our dogs. Very pet friendly
Comment from Hotel Management
Jun 29, 2017 by General Manager  , Hotel Management
It was fantastic to have you and your family as our guest at Extended Stay America - Salt Lake City - Sugar House and we are delighted you were able to bring your 4-legged family members, too!  We love taking care of our guests and are happy it showed. Thanks for your nice words, and please come back and visit us again soon. Sincerely, General Manager 
1 out of 5
by A verified traveler

The room smelled terrible.

Posted Jun 28, 2017
Pros: nothing
The hotel tried to get rid of smell but it didnt work. Expedia promised us a refund so we left early. Then we found out Expedia did not stand by their word. No refund from Expedia. I will never use Expedia again.
Comment from Hotel Management
Jun 30, 2017 by General Manager , Hotel Management
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 25, 2017 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Salt Lake City - Sugar House. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager