Ratings based on 375 Verified Reviews

3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good Location in South Salt Lake City.

Posted Nov 21, 2017
Pros: Location
Cons: Rooms OLD
Location: Great, many businesses and restaurants with in walking distance.
Rooms and Décor are a bit worn out. Staff was good and accommodating. Don't be fooled by free breakfast, it's ok coffee and instant oatmeal. Grab and go!
Comment from Hotel Management
Nov 22, 2017 by Hotel Management, Hotel Management
Thank you for reviewing your stay with us. We're happy our location was perfect for your needs, but we're sorry for the inconvenience you had with your room. We value your business and hope you will give us a return visit so that we can make it up to you. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from fargo, nd

Traveling

Posted Nov 21, 2017
Pros: Everything
Location: N/a
Nice stay good location to highway good restaurant good breakfast
Comment from Hotel Management
Nov 22, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are glad to know our location was ideal for your needs and that you were satisfied with your stay with us. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Spacious room. Close to food and shopping

Posted Nov 20, 2017
We've stayed here before and was very satisfied with our stay. This time our room wasnt very clean. The remote was missing and we weren't able to get another one. We came back late at night after a concert with food and our key wouldn't work! We stood in the freezing cold for over a half an hour waiting for them to change the battery in the door lock. Our food was cold by the time we made it into the room! We kept being bothered by housekeeping even though we requested a late check out when we checked in
Comment from Hotel Management
Nov 23, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at our hotel once again. We are pleased to know our location was perfect for your needs. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your concern with our team in an effort to improve our service as well as facilities moving forward. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from id

Clean room, great service

Posted Nov 18, 2017
We got bumped up to a king deluxe room at no extra charge because they were over booked. It was much nicer than we were expecting! We will be staying here everytime we travel to SLC.
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Sabrina, thanks for the review of Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your praises will be shared with our entire team for a good job done. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nice area

Posted Nov 4, 2017
Very pleasant staff. Clean rooms with nice views
Comment from Hotel Management
Nov 4, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are thrilled to know you were comfortable here and were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location. Close to hospital & park. I

Posted Nov 1, 2017
Very enjoyable, friendly people. Close to park & hospital
Comment from Hotel Management
Nov 2, 2017 by Hotel Management, Hotel Management
Thank you for sharing your experience at Extended Stay America with fellow travellers online. We are glad to know you loved the convenience of our location and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from redding, ca

Nice hotel close to lots of amenities

Posted Oct 7, 2017
I enjoyed my stay here and would visit again, there was plenty of restaurants near by and the hotel was easy to access. The internet was slow at times but overall a great place to stay.
Comment from Hotel Management
Oct 8, 2017 by Hotel Management, Hotel Management
Gerald, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay and that our location was perfect for your needs. Thanks for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Great location by creek

Posted Oct 4, 2017
We had a room on the back side of the hotel, facing the creek. It was so nice in such a big city. Hotel needs and is doing more renovations.
Comment from Hotel Management
Oct 5, 2017 by Hotel Management, Hotel Management
Connie, thank you for reviewing your stay with us. We're happy to know you liked our beautiful location and found us satisfactory. We hope to see you again on your next visit to our area. Sincerely, Hotel Management
1 out of 5
by A verified traveler from San Francisco

Worse than a motel

Posted Sep 30, 2017
For some reason, I thought Extended Stay was a mid-market brand, but this is a dilapidated roach motel. The water runs in the shower and can't be turned off, carpet stains, nasty smell in the room, pillows and sheets that are decades old, towels that are like sandpaper. You can't go any more low end than this place. However, the neighborhood is nice and there are a lot of great restaurants and bars in walking distance.
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Ethan, we know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we're concerned that this did not occur. We hope this incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Pros: Convenient location.
Location: Many restaurants and shops nearby. Easily accessible to downtown Salt Lake City.
Traffic for Chick-fil-a drive through sometimes made arriving and leaving parking lot difficult. Breakfast choices very limited. Amenities lacking or low quality (towels, for example)
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. Although you had an overall good stay and liked our convenient location, we are sorry that we missed meeting some of your expectations with our facilities. Your feedback is of utmost value to us, and we will share it with the management to see where we can make improvements. Please give us another chance to serve you better in the future. Sincerely, Hotel Management