Ratings based on 993 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 14, 2018
Great hotel and great location. Staff were friendly. Rooms comfortable and clean.
Comment from Hotel Management
Feb 15, 2018 by Marilyn, Hotel Management
Thank you so much for your comments; they will be celebrated with the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Charles, IL

Posted Feb 12, 2018
The staff was amazingly helpful. We had to check out early due to a medical emergency, and they were wonderful. The hotel is also beautiful- clean, very comfortable and spacious room, nice breakfast available. We would definitely stay here again.
Comment from Hotel Management
Feb 15, 2018 by Marilyn, Hotel Management
Thank you so much for your feedback! We will be delighted to host you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington TX

Awesome experience! Great friendly staff.

Posted Jan 29, 2018
Great experience. Family loved it. Staff was very friendly and generous. Will definitely stay if I'm back in the area.
Comment from Hotel Management
Feb 1, 2018 by Marilyn, Hotel Management
We are happy to hear that you had a great experience with us. We will be delighted to have you back in the near future.
5 out of 5
by A verified traveler

Very nice hotel!

Posted Jan 29, 2018
Very nice hotel and low priced. Hotel was very clean and breakfast is complementary. Very safe location as well.
Comment from Hotel Management
Feb 1, 2018 by Marilyn, Hotel Management
Thank you for such a great feedback and for the high score.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2018
The hotel was very clean, very nice when you walk in. The staff was friendly and very helpful. The breakfast had a good variety and was well prepared. Rooms were very nice and clean. Overall was a very nice stay.
Comment from Hotel Management
Jan 27, 2018 by Marilyn, Hotel Management
Thank you so much for your comments and for the time to share them
5 out of 5
Recommended
for Everyone
by A verified traveler

Good enjoyable stay.

Posted Jan 21, 2018
Pros: good location for Sugarland area.
Cons: Maintain.
Thank you, for the service and help in our stay. Were very helpful and with good breakfast.
Comment from Hotel Management
Jan 27, 2018 by Marilyn, Hotel Management
Thank you for the 5 stars and the nice comments
2 out of 5
by A verified traveler from NJ

Posted Jan 17, 2018
The room smelled bad, the mirror closet door was broken and bed sheets were dirty!!!!!
Comment from Hotel Management
Jan 27, 2018 by Marilyn, Hotel Management
We apologize that your experience was not as expected; we apologize for any inconvenience you encountered.
1 out of 5
by A verified traveler from Austin, TX

Horrible customer service

Posted Jan 15, 2018
Pros: I used to like it because it was clean but after my experience, I do not think it's worth staying here. Their breakfast is good but that's about it.
Cons: Cleanliness, customer service, friendliness, accountability.
Location: Town Square in Sugar Land.
Worst customer service: 1. I walked into a room that already had someone staying there. 2. When I told staff, they didn't apologize, it took them 30 minutes to find me another room (already paid for!), and gave me the first available which hadn't been clean. 3. I asked to have the room cleaned (and received an attitude from the lady at the front) because I found a hair on the hand towel. The floor was also dirty (hadn't vacuumed), as well as a stain on the sheets (gross!), and the shower had water drops all over. 4. When I returned (I was gone from 9 am to 9 pm, so they had plenty of time to clean the room), the hair was still on the hand towel so I knew they hadn't cleaned the room. 5. I spent an hour on the phone (from 9 pm-10 pm) arguing with the staff about the cleanliness of the room and having walked into another room that was occupied by a stranger (they said it wasn't logged in to the system and that's why the mistake happened.) Not once did the offer to comp my stay, or apologize for their negligence and unhygienic service. I will never be staying at this Hyatt again and I do not recommend it to anyone! Their customer service is apalling AND they lie. They initially told me they couldn't comp my stay because I booked on expedia but after arguing with them and seeing how upset I was, they eventually comped it. Stay away if you do not want to deal with this kind of rude hospitality and dirty rooms. They DO NOT care about their customers.
Comment from Hotel Management
Jan 27, 2018 by Marilyn, Hotel Management
We apologize for any inconvenience you encountered while staying with us; We appreciate your fedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Great experience. Clean hotel. Super friendly staff.
Comment from Hotel Management
Jan 10, 2018 by Marilyn, Hotel Management
Thank you so much for your comments; we appreciate the feedback and the 5 stars!
3 out of 5
by A verified traveler

Hyatt Place

Posted Jan 4, 2018
Clogged shower drain, no complimentary waters, no active bathroom air vent, a hard king bed, and an annoying eco-light feature. Good buffet.
Comment from Hotel Management
Jan 10, 2018 by Marilyn, Hotel Management
We are sorry to hear that your stay was not as expected; we apologize for the inconvenience and thanks for the feedback.