Ratings based on 884 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2017
the staff are approaching and accomodating to others
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Overall great experience here! Everything was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
local shuttle service is nice. Drivers are friendly. breakfast is reasonably good with both hot and cold foods, much more than muffins and serial. bedding is good, comfortable. it would be nice to have fresh coffee and tea in the lobby area all day, but they don't have it. there is a small coffee machine in the room, though.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cypress, Texas

Posted Jul 14, 2017
Nice place. Beautiful waterside view and friendly staff. Nextdoor to some great restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Attended concert at Smart Center and shuttle dropped off and picked us up, great complimentary breakfast as well as very friendly registration and very clean room, will use them again if in area
Comment from Hotel Management
Jul 9, 2017 by Marilyn, Hotel Management
Thank you for your feedback; we hope to see you again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler

Very enjoyable stay!

Posted Jul 5, 2017
The hotel was clean and modern. The staff was extraordinarily accommodating. We'd gladly stay again presented with the opportunity.
Comment from Hotel Management
Jul 9, 2017 by Marilyn, Hotel Management
Thank you so much for your feedback; we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel

Posted Jul 3, 2017
Pros: Clean and location
Cons: Breakfast needs more items
Location: Sugar Land Town center is close by
Beds and pillows very comfortable. Sofa in our room was slightly damaged. Overall a good experience.
1 out of 5
by A verified traveler

Horrible customer service should never go to this

Posted Jun 27, 2017
Horrible customer service should never go to this place no one is ever at the front desk and you always have to go around the hotel to find them took them over an hour to book me in
Comment from Hotel Management
Jul 9, 2017 by Marilyn, Hotel Management
We are sorry to hear that your experience with us was not as expected. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice hotel overall

Posted Jun 26, 2017
Don't bother paying extra for a "lake view" room. It's not worth it. Room was large and clean. The bed was comfortable. The free breakfast on Sunday morning was extremely busy with lots of children under foot.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2017
Pros: Convenient to Office and dining options
this was a business trip, the hotel was close to the office
Comment from Hotel Management
Jun 21, 2017 by Marilyn, Hotel Management
Thank you for your response and thank you for the rating