Ratings based on 413 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay in town square

Posted Dec 16, 2017
Very understaffed and unprepared for guests arriving at check in time. We waited over 2 hours for our room. When we finally got our room the line to get keys/luggage took over 30 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel.

Posted Dec 14, 2017
Nice hotel, in great location. Great places to eat and shop within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Wonderful stay.

Posted Dec 4, 2017
Excellent service, friendly staff, ordered room service 5 minutes prior to closing they still took our order and it was delivered in 15 minutes. Food was excellent.
Comment from Hotel Management
Dec 6, 2017 by Pete-GM, Hotel Management
Dear Joyce, Thank you very much for your review. Our staff enjoyed thoroughly reading your comments. We look forward to seeing you soon. Sincerely, Pete Korsos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Return Visit Always This Hotel

Posted Nov 27, 2017
Very Good Hotel in the heart of Sugar Land Town Center
Comment from Hotel Management
Nov 27, 2017 by Pete-GM, Hotel Management
Thank you very much for your 5 star review. We appreciate you sharing your experience with us. Sincerely, Pete-GM
5 out of 5
Recommended
for Everyone
by A verified traveler from irving, TX

Very convenient to family

Posted Nov 26, 2017
Love this location. Convenient for shopping, eating, and entertainment.
Comment from Hotel Management
Nov 27, 2017 by Pete-GM, Hotel Management
Thank you very much for your 5 star review. We appreciate you sharing your experience with us. Sincerely, Pete-GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 30, 2017
Nice hotel. Easy walking to various restaurants and shopping
Comment from Hotel Management
Nov 3, 2017 by Pete, Hotel Management
Thank you for posting your comments about our hotel. Pete
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Central Location close to many restaurants

Posted Oct 19, 2017
Pros: The room, the breakfast and the staff
This hotel had an app to call for your car. It was easy to use and the car arrived quickly. The staff was quite pleasant throughout our stay. The included breakfast was lovely with an omelet station, served carafes of fresh coffee and juice, pastries, fresh fruit, cereal, eggs, bacon, sausage and grits. Did I mention that my husband loves grits....several servings every morning. The room was spacious with a very large flat screen TV. The refrigerator came in handy for our water, Dr. Pepper & Preseco. Very accessible to the highway and many restaurants and shops.
Comment from Hotel Management
Oct 23, 2017 by Pete, Hotel Management
Cathy, thank you for the great comments !! Pete Korsos
3 out of 5
by A verified traveler from Little Rock

Nice location.

Posted Oct 10, 2017
Bathroom could use paint, grout corner touch up. Nice location, good environment for quiet rest, with dark curtains and excellent air conditioner. Shopping and restaurants within walking distance. Adequate parking even when busy.
Comment from Hotel Management
Oct 23, 2017 by pete, Hotel Management
Connie, thank you for taking the time to post your comments. We are currently working on a program to freshen up the bathrooms with paint, grout and caulk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location with lots of restaurants nearby.

Posted Oct 6, 2017
Pros: Location
Location: Town Square, First Colony Mall, Fish City Grill-amazing food and if you tell them it's your first time, they'll give you lots of samples for free
I chose to stay here because it was close to friends who live in Sugarland. Was pleasantly surprised to find that it's close to First Colony Mall and Town Square. Great restaurants nearby. Room was on par with what I expected; clean and relatively new furnishings. Staff was very nice. It's right there in the Town Square so there's lots to do. It's loud in the Town Square, but we didn't hear any of that in our room.
Comment from Hotel Management
Nov 17, 2017 by Pete Korsos, Hotel Management
Dear Guest, Thank you very much for taking the time to share your experience with us. We take pride in the service we provide and I am happy you had an enjoyable time at our Hotel. We look forward to seeing you back soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Texas retreat

Posted Oct 2, 2017
Location: The outdoor pool was a pleasant surprise and the location in TownCenter had 30 plus restaurants to walk to, shopping , and free evening concert.
2 min check in. Large pleasant main lobby with lots of comfortable seating. Attached Starbucks. I loved the allergy free PURE room. This will definitely be our go to place in Sugarland.
Comment from Hotel Management
Oct 23, 2017 by Pete, Hotel Management
We are very proud of our location in Sugar Land, so much to see and great restaurants within walking distance. Look forward to your next visit to our hotel.