Ratings based on 88 Verified Reviews

3.8 out of 5
93% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

It's an old hotel with great green sorroundings

Posted Jun 26, 2017
Again it's an old non renovated hotel. Please expect non Novotel city hotel rooms for this one. I was given rooms at 2nd floor therefore not much sunlight came to the room. The room has "typical old room" scent. The terrace is also not well maintained. The bedsheets start to has stain in some spot. The bathroom is okay with standard amenities. The staff are amazing. Very friendly and helping even I stayed on peak season. They remember how to keep the friendly standard above good. Breakfast has lots of varieties but so so in taste. View and the feelings outside the room is amazing
Comment from Hotel Management
Jul 6, 2017 by Fran Ruano, Hotel Management
Dear valuable guest Thanks very much for taking the time to share your comment with us. We are very please to hear that you have an enjoyable and relax stay with us, specially due to the staff services and the food variety. We will look into the room lighting with the team to improve it on the coming weeks. Thanks very much again for your valuable feedback and see you soon at Novotel Bogor. Kind regards Fran Ruano Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Quite location

Posted Apr 27, 2017
It is nice old hotel.. remote area but it seems it more than 30 years old hotel that the room hasn't been renovate yet . But it environment is quite nice foe relaxing..
Comment from Hotel Management
May 10, 2017 by Fran RUANO – General Manager, Hotel Management
Dear iwan, Every guest feedback is valuable for us. Thank you for taking time sharing and reviewing us on your recent stay. It such a pleasure to have your comment! I will share your feedback to our team and make sure keep maintaining the room yet facility to keep up the excellent service. I look forward to having you back on your future stay. Warmest regard, Fran RUANO – General Manager
5 out of 5
by A verified traveler

Great for family getaway

Posted Oct 8, 2016 on Hotels
We went for a romantic getaway on the weekend. The place was great. We love the ambience, the ethnicity, and the room was quite big. Lil bit disappointed with the small pool, while they have some children pool. They have a lot of other activities like archery, horse riding, library, and small cinema.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Valuable guest. Thanks very much to take the time to review our hotel and share your experience with us. We are please you and your family have a great time with us at Novotel Bogor. Looking forward to welcome you back in the near future. Sincerely, Fran Ruano - Hotel Manager
4 out of 5
by Nai Kang Nick

Posted Jun 26, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Nai Kang Nick Thanks very much for taking the time to share your experience at Novotel Bogor I will be a pleasure again to welcome you back in the near future Kind regards Fran Ruano - Hotel Manager
3 out of 5
by Quoc Anh from Jakarta

Old need renovation

Posted Jun 24, 2016 on Hotels
Java design which is good but this hotel needs urgent renovation especially the rooms and hallway . Again you pay for what you get . Swimming pool is a bit small and not enough rest chairs .
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Valuable guest. Thanks very much to take the time to review our hotel and share your experience with us Looking forward to welcome you back in the near future. Sincerely, Fran Ruano - Hotel Manager
3 out of 5
by A verified traveler

Posted Jun 21, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Valuable guest. Thanks very much to take the time to review our hotel and share your experience with us Looking forward to welcome you back in the near future. Sincerely, Fran Ruano - Hotel Manager
5 out of 5
by Edi

Posted Jun 20, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Pak Edi, We are very please to read you have a great stay with us It is always a pleasure to have feedback from our guest. We looking forward to welcome you back for another great stay at Novotel Bogor Golf Resort Sincerely, Fran Ruano - Hotel Manager
1 out of 5
by cliff from Jakarta

Posted May 24, 2016 on Hotels
This hotel is old and dirty
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Pak Cliff, We are very sorry to hear your stay did not meet your expectations in this occasions. Allow me to apologize for it and your comments has been share with our housekeeping team to keep working on staff training to avoid these issues occur in the near future again. Regards Fran Ruano
1 out of 5
by Raymond from Double Charge

Check Your Bill

Posted May 22, 2016 on Hotels
Novotel Double Charge me. I already paid through Hotel.com but on check out the charge me for the room again. A total of 1,980,000 IDR
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Pak Raymond Thanks very much for taking the time to review your stay. We please that the bill payment issue was shorted fast and smoothly Kind regards Fran Ruano, hotel Mnaager
4 out of 5
by A verified traveler

Posted May 8, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thanks very much for sharing with others your experience. Looking forward to welcome you back for another great stay kind regards, Fran Ruano - Hotel Manager