Exterior

Reviews of Best Western Plus Sukhumvit 1

4 out of 5
Best Western Plus Sukhumvit 1
78 Sukhumvit Soi 1, Bangkok, Bangkok

Reviews

8.4

Very Good

Rating 10 - Excellent. 196 out of 476 reviews" "
Rating 8 - Good. 208 out of 476 reviews" "
Rating 6 - Okay. 49 out of 476 reviews" "
Rating 4 - Poor. 15 out of 476 reviews" "
Rating 2 - Terrible. 8 out of 476 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Bumrungrad Hospital
Stayed 3 nights in Mar 2024

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service
For the most part, it was a comfortable stay, however for the money we paid, it was very underwhelming. The gym was basic and barely had enough space. I ended up having to train outside of the gym. The pool was often unmanned and there were minimal towels. There is also limited sun areas - which o was specifically looking for when selecting a pool. Other than that, the staff were friendly, the restaurant staff were polite and friendly, the rooms were clean and the bed comfortable. The shower made a huge mess and leaked which was annoying, but again, due to the price we paid, I expected more for my money.
Stayed 3 nights in Jan 2024

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Bed could be a little more comfortable
Stayed 2 nights in Dec 2023

2/10 Terrible

Nazrawit Ashebir, Beltsville

Traveled with family
Disliked: Staff & service, property conditions & facilities
Mold in my room was suffocating! Couldn’t sleep and the staff were not responsive when I asked to switch rooms!
Stayed 6 nights in Dec 2023

8/10 Good

Yehuala

Stayed 3 nights in Dec 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice
Stayed 7 nights in Oct 2023

10/10 Excellent

jeffrey

Stayed 3 nights in Oct 2023

6/10 Okay

ellen

Business traveler
Liked: Cleanliness, staff & service
There were no western tv channels. Cnn fox hbo etc....
Stayed 5 nights in Oct 2023
Response from Sai on Nov 2, 2023
Dear Ellen,Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. We're acknowledged and will improve our facilities and service as soon as possible. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day !Best Regards,Kuntida G (Sai)Front Office Manager

4/10 Poor

Kyaw

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly room and had to buy a lot of air fresheners
Stayed 6 nights in Oct 2023
Response from Sai on Nov 2, 2023
Dear Kyaw,Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. We're acknowledged and will improve our facilities and service as soon as possible. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day !Best Regards,Kuntida G (Sai)Front Office Manager

10/10 Excellent

Tsegay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing!
Stayed 9 nights in Sep 2023
Response from Sai on Nov 2, 2023
Dear Tsegay, Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day ! Best Regards, Kuntida G (Sai) Front Office Manager

8/10 Good

Emnet

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located across Bumrungrad hospital & the Nana neighborhood.
Stayed 1 night in Oct 2023
Response from Sai on Nov 2, 2023
Dear Emnet, Greeting from Best Western Sukhumvit 20 ! Thank you very much for your comment. Hope you will come back to stay with us again on next visit here in Bangkok. Thank you and have a nice day ! Best Regards, Kuntida G (Sai) Front Office Manager

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning buffet is very good, thai food and western food, excellent expresso coffee, salads, fruits, fresh fruit juces, choice of different breads and backery. One thing to note is you have to deposit 2000 THB or 100 USD in cash on arrival, they do not accept deposit using a credit card, be prepared and make sure to convert a bit of money in the airport. They give you back your deposit at checkout. The hotel is perfect but beware the sidewalk in the street, it is in a bad condition. Great staff, great service, i will come back in the future.

10/10 Excellent

Michael, Omaha

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Joahna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had surgery at Bumrungrad International Hospital, and literally, they just wheelchaired me from my hospital bed to my hotel bed. My two weeks of follow-up were so convenient. The staff went out of their way to help me eat according to my post-surgery dietary needs - even pureeing soups!
Stayed 12 nights in Aug 2023

8/10 Good

Saw, PETALUMA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing much
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel for visiting Bumrungrad Hospital. 50 meter walk.
Stayed 3 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent choice for Bumungrad
The breakfast is the same every day. No variety. Also, not enough fruit choices. It is a great location if you are using the hospital. The pool is really nice too.
Stayed 1 night in May 2023

10/10 Excellent

ANWAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

CHEK CHEE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Aug 2022

8/10 Good

AYE

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
More lighting and too dark decorations
Stayed 1 night in Aug 2022

8/10 Good

Alan, Victoria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right next to the hospital
Stayed 15 nights in May 2022

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, a good breakfast and close to Bumrungrad
Stayed 4 nights in May 2022

2/10 Terrible

Enebish

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

SALEH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOULD RECOMEND
Stayed 6 nights in Feb 2022

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are visiting the Bumrungrad Hospital this is a great place to stay you can walk out the back and be right across the street. The rooms were clean and tidy. The included breakfast was good. The staff was very kind and helpful. Only negative things: office chair in room was not able to fully raise and there was a strong smell of curry food in the room. Overall it was pleasant.
Stayed 2 nights in Mar 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was fabulous, they helped me with many needs around the city.
Stayed 1 night in Mar 2020

6/10 Okay

Alison

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Convenient to Hospital.
We choose the Best Western because it is the closest to Bumrungrad Hospital. For that they get 5stars. The staff is very lovely and they helped with the wheelchair. They need to improve the mattresses in the rooms. Very saggy and uncomfortable. I had to sleep on the couch. Also with a hotel so close to the hospital, it would be wise to install handicap rails in the bathroom of more rooms. They don’t cost much and make outpatients feel more secure.
Stayed 13 nights in Feb 2020

8/10 Good

Nigel

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grade
Awesome place, great location and staff!
Stayed 5 nights in Jan 2020

8/10 Good

CURTIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleasantly surprised by the hotel. Modern, clean, great area, perfect pool and great friendly staff. Excellent price, Please check laundry prices prior to doing any laundry , due to my error of not checking the prices I acquired the most expensive laundry bill in my life.
Stayed 1 night in Feb 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless comfortable hotel at a great price
My son used this hotel as he was unwell and needed to be near a hospital. It was so easy to book on Hotels.com app very last minute and also extended another night no hassle. My son said the room was spotless with a big comfy bed, lovely shower and huge TV. The breakfast was really nice as well. A really good price for a hotel that had air conditioning, free breakfast and a pool with friendly staff and extremely clean. Thank you
Stayed 1 night in Jan 2020

8/10 Good

CHI HIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Premier Sukhumvit hotel
Location is really near the Bumrungrad hospital, kinda at the end of Sukhumvit soi 1, hotel staff readily offers a short tuk-tuk ride when you put a request at the lobby counter out to the main road and turning right about a short 5min walk is the Phloen Chit BTS. There is a small family owned eatery at the end of this soi and the home cooked meals are quite delicious and reasonably priced. The area is quite near an Arab shopping area too. Rather residential area, quietly boring and btw the convenience stores are not offering plastic bags anymore so bring an eco-bag to do your shopping.
Hotel room
Room’s bathroom
Hotel’s outdoor area next to pool
Hotel’s outdoor pool
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2020

8/10 Good

siva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating !!!! Friendly staff...
Stayed 4 nights in Dec 2019

4/10 Poor

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking
Please get new mattresses. These are probably the original mattresses, worn to the shape of a old hammock, dirty disgusting wrecks. I had to climb to the edge of the mattress to get out. I complained and they came up with a piece of plywood and threw it on the bed and covered it with a sheet, Really. Complained again and sent to another awful room and hammock mattress. Besides this there is no reason to stay here unless you are going to the hospital next door. It is down a dead end street at the end, and a distance to the sky train. The neighboorhood is boring, you can do lots better in Bangkok, keep looking.
Stayed 4 nights in Dec 2019

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Petrus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petrus from Romania
We are very sorry we couldn't stay longer in the hotel. Very good service and more than that, the staff treated us with high respect and consideration. Excelent conditions regarding cleaning, breakfast, swiming pool, and above these facilities the hotel is located very close to sky-train, 10 minutes walking.Next holiday in Bangkok for sure I will book rooms at the same hotel. Our respect for THE BEST WESTERN PREMIER STAFF. Regards, and see you soon !
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in guiding us in seeing Bangkok temples and other sites. The breakfast was wonderful and offered a variety of foods. I would recommend this hotel highly
Stayed 2 nights in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Friendly staff, clean room, only 1 min walk to Bumrungrad, about 5 min taxi to Terminal 21.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property at a great location also near the malls and BTS
Stayed 2 nights in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Friendly staff, good service. I was in BBK for a health checkup and for christmas shopping, the way from the hotel to the Bumrungrad Hospital is only about 1 min walk. The Taxi to Terminal 21 is about 5 min.
Stayed 2 nights in Dec 2019

10/10 Excellent

Emica, Phnom Penh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property located near bumrungrad, very convenient location. The staffs are very friendly and helpful.
Stayed 1 night in Dec 2019

8/10 Good

Myo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
My family was staying in Best Western and 1 December 2019 after check out, left the luggages at Bell service. When the family came back, realize that iPad was missing. When we check the iPad location, it is near to hotel. That mean, it was stolen by someone at the time of left luggages. When call to hotel, just reply not found.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided by the hotel. Located in a great area not far from the metro stations.
Stayed 9 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
2 cm layer of dust in the room under the bed, no service st the pool area, hidden fees upon check in rude staff tild us to take our towels from our room to the pool instead
Stayed 4 nights in Nov 2019