Ratings based on 321 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Benjamin

Service Is GREAT

Posted May 14, 2017 on Hotels
Location is kinda away from Sukhumvit main road, but there's free shuttle service from hotel to Nana BTS or Terminal 21. It's near to few pubs so can be a little noisy at night. The hotel staff are helpful & friendly. All you need is to ask them for assistance & they're always ready to help.
Comment from Hotel Management
May 17, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Mr. Benjamin, Thank you for your nice comments. We are delighted that most of our facilities and services met your expectation, especially servcie from the staffs. Your positive feedback will certainly encourage them to go the extra mile to serve our residents better. We hope you have a nice trip home and we look forward to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Central Sukhimvit hotel good access and parking.

Posted May 1, 2017 on Wotif
Hotel is a good short stay option, used by some as an work type serviced apartment. Rooms closer to street are noisy club bars oops shut late.
Comment from Hotel Management
May 3, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Guest, Thank you for your feedback. We are happy to hear that you were satisfied during your stay with us. We hope you have a nice trip home and hope to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
3 out of 5
by A verified traveler

Average

Posted Apr 3, 2017 on Hotels
The place is a little run-down at the moment although they have just started the renovation this month. Location is great for the joints. A little noisy if it is travelling with family as the music from the surrounding are really loud while the hotel does not have a good sound proofing. Hotel staff are friendly and helpful.
Comment from Hotel Management
Apr 5, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Guest, Thank you for your kind comment. We are happy that most our facilities and services met your expectation, especially service from the staffs. We look forward to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017 on Orbitz
Great value hotel. As others have mentioned, noise could be a problem with construction/nightlife/busy street. Was not an issue for me though.
Comment from Hotel Management
Mar 21, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Guest, Thank you for your feedback. We are happy that our services and facilities met your expectation during your previous stayed with us. We look forward to welcome you again to Citadines Sukhumvit 11. Kind regards, Bussara Ninpedcharat
3 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Guest, Thank you for your rating us and we look forward to welcome you to Citadines Sukhumvit 11 again soon. Best regards, Best regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
by Yih Ling

Convenient and reasonably priced service apartment

Posted Feb 28, 2017 on Hotels
Our stay with Citadines was a wonderful experience, the location is splendid as it is a stone throw away to famous club like Levels and other bars/restaurants. There is a nice pool and gym.
Comment from Hotel Management
Mar 2, 2017 by Natthadol Patthamadilok, Hotel Management
Dear Mr. Ling, Thank you very much for your comments. We are happy to hear that our servcies and facilities met you expectation. We look forward to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
3 out of 5
by A verified traveler from Congo, DRC

Citadines 11

Posted Feb 26, 2017
Pros: Location is very good with all facilities around it. Very convenient
Cons: The furniture are getting worn out and not clean.
Location: Next time in Bangkok I will try to get a notre comfortable quiet location. Hopefully the facilities will be renovated! I don't think I will be back!
This is the forth time I stay there and each time I noticed a less better room quality. When I arrived they gave me a room closed to a night club I guess . I could not sleep before 2 or 3 o'clock in the morning. I requested to have another room with was more relaxed... But there was some issue with hot water twice during my one week staying. Moreover the TV channels reception was very but very bad quality.. The sofa was not clean, not comfortable at all. I hardly sat on it to watch TV .
Comment from Hotel Management
Mar 2, 2017 by Bussara Ninpedcharat, Hotel Management
Dear Guest, Thank you for your feedback. We do apologize for any inconvenience caused during your stay. We look forward to welcome you to Citadines Sukhumvit 11 again. Kind regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
by yeo

Very convenient and cozy hotel

Posted Feb 18, 2017 on Hotels
The staffs are all very friendly and helpful. I really enjoy my stay.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Hi, Yeo, Thank you very much for your nice comment and we are happy to know that our service and facilities met your expectation. We look forward to welocme you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 12, 2017
Everything you need in a hotel for fair price ideally situated
Comment from Hotel Management
Jul 11, 2017 by Bussara Ninpedcharat, Hotel Management
Hi Guest, Thank you for your comment and hope to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager
4 out of 5
by Nawaf

Small smoking

Posted Feb 10, 2017 on Hotels
Good hotel
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Hi Nawaf, Thank you for your comment and hope to welcome you to Citadines Sukhumvit 11 again soon. Kind regards, Bussara Ninpedcharat Guest Service Manager